Orthopaedic attendance also worse with choose and book

The online outpatient booking system 'Choose and Book' improves attendance rates at an audiology clinic: a comparative audit

“…6,7 Modayil et al 6 report a significant difference in attendance rates between GP booked and 'Choose and Book' appointments, but neither the patient numbers nor time period are reported in their pilot study. Beckingsale et al 7 compared the attendance rates between traditional appointment and 'Choose and Book' appointments in an orthopaedic service, however, the two different populations were not analysed over the same period.…”

“…5 Recent audits have found a decline in patient attendance with 'Choose and Book' in both an ENT and an orthopaedic service. 6,7 This may be related to the difficulties experienced by some patients in accessing the choices associated with 'Choose and Book' referrals. 8 Generally our experience with this online booking system was more positive than previous reports.…”

Choosing and booking—and attending? Impact of an electronic booking system on outpatient referrals and non‐attendances

“…Previous studies of the impact of C&B on patient non‐attendance have been small scale, for particular specialities, and have mixed results. Some (Beckingsale & Wallace, ; Modayil, Hornigold, Glore, & Bowdler, ) find higher rates of non‐attendance rates with C&B whereas others (Elloy, Nogueira, & Sama, ; Parmar, Large, Madden, & Das, ) find lower non‐attendance rates.…”

In this issue: use of electronic patient record (EPR) system data for emergency care, quality improvement and research - things not to take for granted

“…16 These have included the assertion that attendance at clinics is worse. 17,18 However, Parmar et al, tell a different story, and demonstrate an improvement in OPD bookings 19 ... ... maybe we have to carefully differentiate two issues with Choose and Book. There is undoubtedly a problem using this service mid-consultation, it takes too long and few patients wish to actively choose another option; most happily opt for GP choice.…”