Out of Dedication or Constraint? A Dual Model of Post-Adoption Phenomena and Its Empirical Test in the Context of Online Services

Kim, Ki Wook; Son, Son

doi:10.2307/20650278

Cited by 333 publications

(295 citation statements)

References 12 publications

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“…Together, these three consequences are important outcomes of continuance usage behaviour in general (Bhattacherjee, 2001b;Lin and Wang, 2006). For example, Kim and Son (2009) noted that online services users' post-adoption behaviour includes four factors: usage intention, WOM, willingness to pay, and inattention to alternatives. Chea and Luo (2008) measured online consumers' post-adoption behaviour with three variables: continuance intention, recommendation, and complaint.…”

Section: Trust Satisfaction and Wommentioning

confidence: 99%

Consumers' perceptions of mobile banking continuous usage in Finland and South Africa

Shaikh

Karjaluoto

Chinje

2015

IJEF

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Abstract:This study examines continuous usage behaviour related to mobile banking (m-banking) among consumers living in Finland (FI) and South Africa (ZA). The study investigates three postadoption behavioural consequences-namely, trust, satisfaction, and word of mouth. Using purposeful sampling techniques, we found that trust plays a significant role in promoting continuous usage of m-banking. In general, the respondents reported high levels of trust in mbanking technology and were satisfied with the m-banking application and services. In addition, convenience, user friendliness, and speed emerged as the main sub-topics related to satisfaction.In most cases, the convenience of using m-banking dominated the recommendation criteria.However, users, especially those in ZA, generally do not promote m-banking services to others. This study shows that for the majority of users, m-banking usage is related to increased satisfaction with the bank, implying that m-banking services should be a vital part of banks' strategy to retain customers.

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Section: Trust Satisfaction and Wommentioning

confidence: 99%

Consumers' perceptions of mobile banking continuous usage in Finland and South Africa

Shaikh

Karjaluoto

Chinje

2015

IJEF

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“…Perceived usefulness, perceived enjoyment, and satisfaction are frequently mentioned performances of information usage. Perceived usefulness refers to the perception about enhanced effectiveness achieved through the use of a service [33]. Perceived enjoyment refers to the extent to which an activity is perceived to be enjoyable, apart from any performances that may be anticipated (Davis et al, 1992 [34], p. 1113).…”

Section: Tourist Reactionmentioning

confidence: 99%

“…A consumer could easily be attracted by the various in-store and out-of-store marketing practices that cause them to recognize that given their needs they could buy something impulsively [39]. Word-of-mouth intention refers to a customer's intention to recommend the service to others [33]. When consumers are satisfied with the service, they perceive the psychological inequity, and they frequently try to reward the service provider by spreading positive word-of-mouth to other consumers [33].…”

Section: Tourist Reactionmentioning

confidence: 99%

International Tourism Advertisements on Social Media: Impact of Argument Quality and Source

Lee

2017

Sustainability

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Abstract:To guarantee sustainable international tourism market growth, challenges for international tourism advertisements (ITAs) include how and by whom they are made. Different to traditional ITAs, a new type of ITA has been created by the international tourists themselves; it contains not only pictures but also their own tour stories, and it is distributed via social media (e.g., Youtube.com). However, few studies have investigated the impacts of this type of ITA. I was challenged to empirically validate the impacts on potential tourist reactions of argument quality and the peer tourist source of ITAs. I developed my research model based on Toulmin's model of argument, institution-based trust, the information adoption model, and consumer reaction literature. I conducted the quasi-experiment using three types of ITAs that vary by argument quality and advertisement source. A total of 387 data were collected and analyzed using ANOVA and the partial least squares (PLS) analysis. The results indicate that argument quality and peer tourist source significantly increase perceived ITA quality, ITA fit-to-task and trusting belief, and decrease perceived risk. Argument quality and peer tourist source could also significantly increase tourist reactions, such as ITA adoption, planned/unplanned visit, and word-of-mouth intention. These findings could make ITAs more persuasive on social media.

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“…This research has been mainly concerned with large and complex systems such as enterprise resource planning (ERP) systems and, according to (Kim & Son, 2009), has been mainly conducted in intra-organizational settings.…”

Section: Post-merger Dilemma Of Integration Versus Autonomymentioning

confidence: 99%

Unpredictable Reconfigurations

Vieru

Trudel

2013

International Journal of Social and Organizational Dynamics in IT

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A merger is the result of a strategic decision aimed at creating synergy. Notwithstanding mergers’ expected benefits, their outcomes are often beset by problems such as employees’ high levels of stress, dissatisfaction and resistance. Research suggests that these problems are often related to the issue of boundary management during the post-merger integration phase (PMI), which refers to the degree of integration required among the merging parties and the degree of autonomy, that each must retain for the merger to achieve synergy. The literature identifies information systems (IS) as being a key enabler of successful mergers and suggests that during PMI, new ISs that span the boundaries of the previously independent firms need to be implemented to facilitate a specific level of integration. Yet, there is a paucity of studies on the issue of boundary management at the information technology (IT) level during PMI. Adopting a sociomaterial perspective and based on a qualitative study within a healthcare organization, the authors find that post-merger practices were the result of dialectic processes of resistance to, and negotiation of, the IS reconfiguration after its implementation.

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Out of Dedication or Constraint? A Dual Model of Post-Adoption Phenomena and Its Empirical Test in the Context of Online Services

Cited by 333 publications

References 12 publications

Consumers' perceptions of mobile banking continuous usage in Finland and South Africa

Consumers' perceptions of mobile banking continuous usage in Finland and South Africa

International Tourism Advertisements on Social Media: Impact of Argument Quality and Source

Unpredictable Reconfigurations

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