Abstract:In recent decades, reforms in the global public sector promoted a culture of private sector style operational performance and accountability mechanisms in public services. Such an emphasis focuses on assessing and reporting on what is being achieved in terms of outcome(s) as opposed to what is being produced (outputs). Within this context, the global public sector is driven by a mission to ensure that government service agencies deliver public value to the community. In doing so, government agencies are requir… Show more
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