“…Relationship marketing is based on the idea that when companies and marketing managers use more efficient and more innovative approaches in understanding the needs and preferences of their customers, more meaningful relationships can be established with these customers, which could ultimately reduce unnecessary costs and increase company profits (Foumier, Dobscha, & Mick, 1998). Relationship marketing literatures are usually discussed using organizational analogs of interpersonal constructs such as cooperation and power (Anderson & Narus, 1990;Anderson & Weitz, 1989;Doney & Cannon, 1997;Dwyer & Oh, 1987;Ganesan, 1994;Lichtenthal & Tellefsen, 2001;Moorman, Deshpande, & Zaltman, 1993;Morgan & Hunt, 1994;Schurr & Ozanne, 1985). The business ties are determined by the relationship's outcomes, such as market performance, and its processes, such as the frequency of communication and the presence of conflict or cooperation.…”