2017
DOI: 10.1007/978-3-319-66890-1_11
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Outsourcing and Business Networks in Top Southeastern European Banks: The Quest for Competitive Advantage

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Cited by 2 publications
(1 citation statement)
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“…Outsourcing is a complex business to business relationship in which a company contracts another company for services that can include only one activity, a group of activities or a whole end-to-end business process. Outsourcing is seen to be a long term and result oriented relationship, in which the customer company (client/outsourcer) intends to divest its capacity to do the work itself and instead buys the service from the market place and the service provider (outsourcing provider/vendor/supplier/insourcer) that assumes the responsibility to offer the results for which it was contracted by employing people, processes and technologies (OPBOK 2010, p. 4;Nicolescu and Iamandi 2018). The external service company is usually a specialized provider for the service being contracted.…”
Section: Introductionmentioning
confidence: 99%
“…Outsourcing is a complex business to business relationship in which a company contracts another company for services that can include only one activity, a group of activities or a whole end-to-end business process. Outsourcing is seen to be a long term and result oriented relationship, in which the customer company (client/outsourcer) intends to divest its capacity to do the work itself and instead buys the service from the market place and the service provider (outsourcing provider/vendor/supplier/insourcer) that assumes the responsibility to offer the results for which it was contracted by employing people, processes and technologies (OPBOK 2010, p. 4;Nicolescu and Iamandi 2018). The external service company is usually a specialized provider for the service being contracted.…”
Section: Introductionmentioning
confidence: 99%