Outsourcing: guidelines for a structured approach

Abstract

Outsourcing is a management approach by which an organization delegates some noncore functions to specialized and ef®cient service providers. In the era of ªglobal marketº and ªe-economyº, outsourcing is one of the main pillars of the new way to conceive the relationships among companies. Despite outsourcing large diffusion, huge business cases and big deals of documentation available on network or press, there is no structured procedure able to support the govern of the evolution of a generic outsourcing process. In accordance with the principles of total quality management, this paper describes a proposal of a new approach for managing outsourcing processes. The model, which can be easily adapted to different application ®elds, has been conceived with the main aim of managing strategic decisions, economic factors and human resources. The approach is supported by different decision and analysis tools, such as benchmarking techniques, multiple criteria decision aiding (MCDA) methods, cost analysis, and other process-planning methodologies. An application of the method to a real case is also provided.

Impact of Outsourcing on Productivity in Bakery Industry, Abakaliki Metropolis

“…Furthermore the results of this study tend to indicate that outsourcing represents an attempt at standardizing Nigeria's labour force and at the same time, enhancing the global competitiveness of its human capital [22][23][24][25][26][27]. Outsourcing therefore would practically help to drive down cost through the conscious engagement and use of people that constitute critical mass of those employed to enhance productivity.…”

¿Necesitan los proveedores de outsourcing una metodología para la provisión de servicios?

“…En (Perunović, 2007), también se presentan brevemente algunos marcos de trabajo para el outsourcing: (Click, 2005), (Cullen, 2003), (Franceschini, 2003), (McIvor, 2005), (Momme, 2002). En (Halvey J. M., 2007), centrándose en el outsourcing de procesos de negocio (BPO, en sus siglas en inglés), se proponen un conjunto de etapas, actividades y entregables de cada actividad que, sin cubrir todo el ciclo de vida, tratan en profundidad todas las etapas hasta la firma del contrato y lo referente a recursos humanos.…”

Change management framework to enable sustainable outsourcing of facilities management services

“…Figure 1 shows the contractual relationships between client and the service provider all the three strategies. Atkin and Brooks, 2009) In addition to the above categorisation Franceschini et al (2003) identified three broad categories based on the level of partnership. They are traditional outsourcing, strategic outsourcing, and futuristic outsourcing.…”