Overall Quality of Sporting Events and Emotions as Predictors of Future Intentions of Duathlon Participants

Abstract

The present study is intended to analyze the effect of global quality, perceived value, general satisfaction, and emotions on future behavior patterns among participants in the European Duathlon Championship. In this sense, a questionnaire was administered (n = 210), composed of four sections: essential demographic and profiling variables, perceived quality, overall quality, and emotions. Consequently, a relational model was designed to be examined by means of structural equation modeling (SEM) and fuzzy set qualitative comparative analysis (fsQCA). Results reveal that global quality and general satisfaction are key dimensions for determining future behaviors of participants, but not so the perceived value. Moreover, up to three combinations of these dimensions together with emotions-pleasure and arousal-emerged as enough for depicting future intentions to a great extent. In this line, a remarkably sufficient combination consists of global quality, general satisfaction, pleasure, and arousal. These findings will guide organizers to design strategies that provide exciting experiences, as well as quality and satisfaction to the participants of sports events.

Experienced vs. Novice Participants Perception of Overall Quality and Intention to Join in Future Sport Trials: Case European Duathlon Championship

“…According to these authors, perceptions of different main dimensions influence the QP and QS. Magaz-González et al [ 24 ], based on the Angosto-Sánchez questionnaire [ 55 ], Pérez-Campos [ 52 ], and Hightower et al [ 14 ] evaluate QP based on dimensions and sub-dimensions, distinguishing between factors related to staff (S), communication (C), complementary services (CS), logistics (L), and duathlon specifics (DS).…”

“…It is, therefore, influenced by emotional and cognitive aspects [ 70 ], by experience, by athletic goal achievement [ 69 ], by the subjective perception of service [ 19 , 30 ], and by trust in the brand or organizing entity [ 71 ]. Research on this variable in sporting events uses various questionnaires to measure it and establishes that GS generates less price-sensitive clients [ 13 , 24 , 25 , 29 , 30 , 72 ] and encourages repeat participation [ 9 ]. The relationship between PV and GS has also been studied in sports environments.…”

“…The relationship between PV and GS has also been studied in sports environments. Most analysts argue that the PV affects GS [ 26 , 60 , 72 , 73 , 74 , 75 ], although some do not identify it [ 24 , 62 ].…”

“…This represents the main reason why the analysis of the quality of sporting events is increasingly considered in related scientific studies. Research on the connection between perceived quality (PQ) and perceived value (PV), general satisfaction (GS), and loyalty has almost always been addressed from the point of view of the sports viewer [ 12 , 13 , 14 , 15 , 16 ], but fewer studies address it from the perspective of the athlete [ 13 , 17 , 18 , 19 , 20 , 21 , 22 , 23 , 24 , 25 , 26 , 27 ], who is also a co-creator of value and quality of the event with their participation [ 28 , 29 ]. These studies analyze quality in a static way without considering that the perception of the athlete may vary with experience and over time.…”

Adaptation and validation questionnaire for measuring the perceived quality by users external customer of the golf courses: Andalusia (Spain)

“…There is a direct and positive relationship between global quality and perceived value (Alonso-Dos-Santos & Pérez-Campos, 2015;Calabuig-Moreno et al, 2015;Magaz-González et al, 2020;Montesinos-Saura et al, 2018;Shonk & Chelladurai, 2008;Theodorakis et al, 2015;Zeithaml et al, 1996). And there is controversy surrounding between perceived value and satisfaction (direct and an inverse or non-existent).…”