Overcoming pandemic challenges through product innovation: The role of digital technologies and servitization

Bettiol, Marco; Capestro, Mauro; Maria, Eleonora Di; Micelli, Stefano

doi:10.1016/j.emj.2022.05.003

Cited by 17 publications

(6 citation statements)

References 97 publications

(116 reference statements)

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“…Digital servitization represents the integration of enabling technologies from Industry 4.0 into the servitization process, generating additional benefits and creating value for the customer (Ibarra et al 2018;Grandinetti et al 2020;Ciasullo et al 2021;Bettiol et al 2022). This digital transformation expands the scope of traditional services, allowing for greater customization and efficiency (Frank et al 2019;Chen et al 2021).…”

Section: From Servitization To Digital Servitizationmentioning

confidence: 99%

Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal

Minaya,

Avella,

Trespalacios

2024

Serv Bus

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This study, through a systematic literature review spanning 1990 to 2023, interrogates how servitization, and nowadays digital servitization, enhances manufacturing competitiveness. It introduces the DASOBI (Drivers, Actors, Strategies, Obstacles, Benefits, and Impact) framework for navigating the digital servitization transition, emphasizing strategic adaptability and technological alignment. Analysis of 157 articles reveals a significant increase in research, highlighting digital servitization’s role in competitive enhancement and customer engagement. The DASOBI framework offers manufacturers a novel approach for managing this transition, marking a unique contribution by distilling extensive literature into actionable insights for both theory and practice in the evolving field of digital servitization.

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Section: From Servitization To Digital Servitizationmentioning

confidence: 99%

Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal

Minaya,

Avella,

Trespalacios

2024

Serv Bus

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“…Customized services can help companies differentiate themselves from competitors, reducing business volatility from a competitive standpoint (Jankovic-Zugic et al, 2023). Moreover, continuous service relationships enable manufacturers to innovate by gathering insights into customer needs (Bettiol et al, 2022). Thus, we proposed Hypothesis 1 to investigate the relationship between servitization and firm performance.…”

Section: Exploring the Interplay Between Servitization Digitalization...mentioning

confidence: 99%

“…It encompasses digital technology resources, digital labor resources, and digital relationship resources. Digital technology resources involve investments in interactive, process, and basic digital technologies, collectively impacting enterprise performance (Bettiol et al, 2022;Huang et al, 2023;Jang et al, 2021). Digital labor resources emphasize the importance of human-machine collaboration and efficient management practices (Dou et al, 2023).…”

Section: Exploring the Interplay Between Servitization Digitalization...mentioning

confidence: 99%

Servitization and digital integration of manufacturing enterprises in China: Performance and strategic paths

Huang,

Kumarasinghe

2024

J. Infras. Policy. Dev.

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The integration of digitalization and servitization has become a significant trend in transforming the manufacturing industry due to digital intelligence technology. This paper examines the impact of the integration of digitalization and servitization on the performance of manufacturing companies and how small-scale enterprises can promote digital transformation leading to servitization. The study involved surveying 331 manufacturing companies in China using a seven-point Likert scale questionnaire. Measurement scales were validated using confirmatory factor analysis and discriminant validity tests. Mediation analysis assessed digitalization’s impact on servitization and firm performance. The study’s findings emphasize the significant impact of digitalization and servitization on enterprises’ performance. Digitalization plays a crucial role in mediating this relationship. The study highlights three critical dimensions of digital variables, including digital technology, digital labor, and digital relationship resources, essential in enabling effective servitization. Manufacturing enterprises generally prefer aligning their technology investments and organizational changes within the digitalization framework to implement servitization successfully. The study suggests two integration strategies, namely conservative and aggressive. The finding emphasizes that the convergence of digitalization and servitization leads to a new manufacturing production mode called digital servitization.

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“…Finally, studies consider many innovation-related outcome variables, such as business model innovation (Paiola et al ., 2022), innovation performance (Sarbu, 2022), digital service innovation (Smania et al. , 2022), product innovation (Bettiol et al. , 2022) and scalable offerings and market expansion (Kolagar et al.…”

Section: Structuring Dsi-related Research: Ontology Theory Context An...mentioning

confidence: 99%

Digital service innovation (DSI): a multidisciplinary (re)view of its origins and progress using bibliometric and text mining methods

Rabetino,

Kohtamäki,

Huikkola

2023

JOSM

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PurposeThis paper studies the Digital Service Innovation (DSI) concept by systematically reviewing earlier studies from various scholarly communities. This study aims to recognize how recent advances in DSI literature from different research streams complement and can be incorporated into the growing digital servitization literature to define better and understand DSI.Design/methodology/approachAfter systematically identifying 123 relevant articles, this study employed complementary methods, such as author bibliographic coupling, linguistic text mining/textual analysis and qualitative content analyses.FindingsThis paper first maps the intellectual structure and boundaries of the DSI-related communities and qualitatively assesses their characteristics. These communities are (1) Innovation for digital servitization, (2) Service innovation in the digital age and (3) Adoption of novel e-services enabled by information system development. Next, the composition of the DSI concept is examined and depicted to comprehend the notion's critical dimensions. The findings discuss the range of theories and methods in the existing research, including antecedents, processes and outcomes of DSI.Originality/valueThis study reviews, extends the understanding of origins and critically evaluates DSI-related research. Moreover, the paper redefines and clarifies the structure and boundaries of the DSI-concept. In doing so, it elaborates on the substance of DSI and identifies the essential themes for its understanding and conceptualization. Thus, the study helps the future development of the concept and allows knowledge accumulation by bridging adjacent research communities. It helps researchers and managers navigate the foggy emerging research landscape.

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Overcoming pandemic challenges through product innovation: The role of digital technologies and servitization

Cited by 17 publications

References 97 publications

Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal

Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal

Servitization and digital integration of manufacturing enterprises in China: Performance and strategic paths

Digital service innovation (DSI): a multidisciplinary (re)view of its origins and progress using bibliometric and text mining methods

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