Overcoming the Challenges of Enterprise Resource Planning (ERP)

Akrong, Godwin Banafo; Shao, Yufeng; Owusu, Ebenezer

doi:10.4018/ijeis.306242

Cited by 4 publications

(4 citation statements)

References 67 publications

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“…Training offering is necessary throughout the entire lifecycle (i.e., pre, implementation and post-acceptance phase) of the information systems to improve productivity and cut short the learning cycle (Althonayan and Althonayan, 2017). The training must involve other enabling conditions including the standard operating procedures required out of the EAS (Akrong, and Owusu, 2023).…”

Section: Resultsmentioning

confidence: 99%

Conceptual change management framework for effective use of examination administration system: a systemic review

Mphahlele,

Kekwaletswe,

Seaba

2024

IJRBS

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This paper systematically reviews literature with the aim of conceptualizing a change management framework for the effective use of the Examination Administration System (EAS). Information systems (IS) change management factors in the implementation and the post-implementation phases are systematically reviewed to identify 37 reports between 2015 and 2023 and content was analyzed. Post-acceptance phase poses many challenges that often result in resistance from the user community thus relinquishing the expected gains. This paper explains change management factors in the post-implementation phase of information systems as they are not adequately addressed in existing literature. The conceptualization of the change management framework draws on the integration of the Unified Theory of Acceptance, Use of Technology and Effective Use Theory and nine change management factors as facilitating conditions. The paper concludes that effective use of EAS is realized through change management factors (i.e., user training, top management support activities, information flow, planning EAS as a change, change shared vision, performance measurement, user involvement and change recognition, user satisfaction and effective communication). This study further adds the indirect mechanisms (i.e., technology use and IS adaptive use) through which the change management factors can impact effective use. The study provides a useful guide to the practitioners and researchers to explain the change management strategies for the effective use of information systems and improve it. This paper also proposes that future studies adapt and/or empirically test conceptual change management apparatus for effective use to ascertain its validity within various contexts.

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Section: Resultsmentioning

confidence: 99%

Conceptual change management framework for effective use of examination administration system: a systemic review

Mphahlele,

Kekwaletswe,

Seaba

2024

IJRBS

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“…Among the various performance denotations adopted in prior literature, one for example finds "financial performance benefits", "non-financial performance benefits", "operational performance", "managerial performance", "organizational performance", "strategic performance", or "strategic advantage" (AlMuhayfith & Shaiti, 2020;Bialas et al, 2023b;Saldanha et al, 2022). This lack of a uniform definition remains one of the many outstanding challenges facing ERP research (Akrong et al, 2022;Zendehdel et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

The Impact of ERP Systems on Organizational Performance

Nour

2023

International Journal of Enterprise Information Systems

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Research on the link between investments in ERP systems and organizational performance has often led to mixed results. Besides internal organizational factors, many external contextual factors come into play. This study examined the role of firm size, industry, and duration of ERP system's use in influencing the performance impact of ERP systems through moderating the relationships between antecedent variables, ERP-induced benefits, and improvement in overall organizational performance. Using a sample of 200 participant firms, and structural equation modeling (SEM) analysis, the author confirmed the significant role of business process re-engineering and organizational fit and alignment as antecedents to ERP-induced benefits in information quality, and coordination/integration. Data and information quality was in turn confirmed as a significant predictor of organizational performance. Furthermore, the roles of industry, firm size, and time elapsed were also confirmed as significant moderators to the influence of the antecedent variables on ERP benefits and organizational performance.

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“…Also, poor consultant efficiency, poor project management efficiency, poor quality business process reengineering (BPR), poor quality testing, and insufficient top management support were all cited as major failure factors. (Akrong et al 2022) Today, organizations must identify and manage their current processes for an effective approach. During these years, many definitions of business processes have been presented.…”

Section: Introduction and Literature Reviewmentioning

confidence: 99%

“…In this article, all three main parts of process mining are used. The exploration of perspectives from a flow control perspective, organizational perspective, time perspective, and process file perspective was done and the Replay approach was used to check the compliance of process analysis, in this approach, the event file and process model are By examining the research conducted on the failure factors of ERP projects (Eseryel et al 2020, Ahmad 2013, Amid 2012and Akrong et al 2022, it has been determined that the problems related to the identification, implementation, improvement, and reengineering of the organization's processes are one of the most important challenges before and after the deployment. ERP approaches.…”

Section: Introduction and Literature Reviewmentioning

confidence: 99%

Improving the Effectiveness of Enterprise Resource Planning (ERP) System Implementation using a Hybrid Process Mining and FMEA Framework

Mirkhanzadeh,

Hassannayebi,

Kamalzadeh

et al. 2023

Proceedings of the International Conference on Industrial Engineering and Operations Management

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Recent research on critical failure factors (CFFs) in ERP projects shows that the discovery and implementation of organizational processes are among the top seven main groups of CFFs. In this paper, a hybrid process mining and FMEA framework is presented to quantify the risk factors associated with process non-conformance. This approach is designed to increase the effectiveness of implementing ERP solutions in organizations, based on the identification and assessment of business process risks using the FMEA methodology. This study contributes by enhancing the BPM life cycle using process mining algorithms. To validate the proposed approach, a case study is conducted on the warehousing and logistics management process in one of the largest grain trading companies in Iran. The results of the research show that the use of the proposed approach can reduce the RPN of this process from 336 to 16 thus increasing the effectiveness of the ERP solution deployed.

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Overcoming the Challenges of Enterprise Resource Planning (ERP)

Cited by 4 publications

References 67 publications

Conceptual change management framework for effective use of examination administration system: a systemic review

Conceptual change management framework for effective use of examination administration system: a systemic review

The Impact of ERP Systems on Organizational Performance

Improving the Effectiveness of Enterprise Resource Planning (ERP) System Implementation using a Hybrid Process Mining and FMEA Framework

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