Abstract:presentation will present improvements in: service transformation; volunteering; staff wellbeing and development; equality, diversity and inclusion; retail/commercial development; fundraising; and stakeholder engagement. Conclusions Despite significant difficulties, COVID-19 has presented opportunities to be creative and energetic with our future thinking, expanding the 'art of the possible'. We have used the opportunity positively, bringing staff and board along with us and are a stronger, more confident hosp… Show more
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