“…Nurses have been recognized as the clinicians most frequently involved in pain assessment and management ( Eriksson et al., 2014 ; Kaptain et al., 2017a ; McTier et al., 2014 ). Many of the studies included in this review demonstrated that nurses had a unique ability to establish rapport through communication, even in challenging settings like post-operative care, where patient contact is infrequent and brief ( Foust Winton et al., 2021 ; Kaptain et al., 2017a ). A sense of rapport with nurses was linked to feelings of calm and control amongst patients and was noted to influence patients’ overall levels of satisfaction ( Angelini et al., 2018 ; Foust Winton et al., 2021 ; Kaptain et al., 2017b ; Schwenkglenks et al., 2014 ; Tawil et al., 2018 ; Vu et al., 2021 ; Zoëga et al., 2014 ).…”