Parcel Locker Stations: The Future of e-Commerce Delivery?

Niederprüm, Antonia; Lienden, Willem van

doi:10.1007/978-3-031-11413-7_2

Cited by 4 publications

(3 citation statements)

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“…Mobile applications are indispensable because, as Tang et al [73] emphasize, the adoption of Internet of Things (IoT)-based smart parcel lockers has developed very rapidly. Niederprüm and van Lienden [74] underline that operators have found innovative solutions for lastmile delivery in order to improve access and operability, including the use of advanced technologies through the use of mobile applications, e.g., integrating electronic systems and the wireless transfer of information between online retailers, deliverers, and recipients, as well as enabling contactless parcel pick-up. Similarly, Akdo gan and Özceylan [75] note that parcel locker applications can meet some of the alternative needs of environmentally friendly and efficient solutions for logistics services in harmony with the digitalizing world in order to enable ease of use of APLs (the one-dimensional attribute).…”

Section: Discussionmentioning

confidence: 99%

“…The feature connected to adjusting the size of the package to the size of the box is certainly related to the negative experiences of recipients with their parcels getting stuck in a locker or problems with their removal. Parcel locker stations (terminals) are constructed in different sizes in terms of the number of lockers they contain, ranging from compact terminals consisting of less than 15 lockers to large terminals that may contain more than 500 lockers (the largest parcel locker station in Europe is in Finland with 1002 lockers [74]). Parcel locker modules, adapted to parcels of various sizes, are configured to contain compartments of various sizes, adjusted to three standard dimensions: small, medium, and large compartments.…”

Section: Discussionmentioning

confidence: 99%

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Perceived Importance and Quality Attributes of Automated Parcel Locker Services in Urban Areas

Cieśla

2023

Smart Cities

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Recent global trends related to the increasing use of e-commerce are becoming a challenge for courier transport, especially in the last-mile process of delivering products to the final retail recipient. One delivery method is the personal collection of the parcel in an automated post box, available 24/7 for the customer. Our research method was based on a preliminary selection of the most important features of parcel lockers’ service quality, which were extracted based on the analysis of the scientific literature and previous research. This analysis was carried out by conducting a survey of Polish parcel locker users that provided data coded according to the dimensions of the Kano model. Based on the total satisfaction index, the results allowed us to conclude that a dedicated application (−0.96), proper placement of the parcel in the box (−0.82), adjusting the size of the parcel to the size of the box (−0.79), the location of parcel stations (−0.74), and ensuring improvements for the disabled (−0.62) are the most important features in the process of the automatic delivery of parcels to recipients in urban areas. This paper enriches the literature on the customer service quality of self-service technologies for last-mile delivery with the use of automated parcel lockers.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Perceived Importance and Quality Attributes of Automated Parcel Locker Services in Urban Areas

Cieśla

2023

Smart Cities

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“…A. Niederprüm, W. van Lienden [14] Comparison of business models and the use of parcel lockers in different countries. Poland has the largest number of parcel lockers in Europe, and the network is continuing to expand.…”

Section: Jhr Van Duin Et Al [12]mentioning

confidence: 99%

Geometrical Parcel Locker Network Design with Consideration of Users’ Preferences as a Solution for Sustainable Last Mile Delivery

Kurowski,

Sobolewski,

Koszorek

2023

Sustainability

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Last mile logistics accounts for a small part of deliveries geographically, but generates disproportionately high costs, energy consumption, and pollutant emissions. Parcel lockers are a solution with great potential to make deliveries more sustainable. In order to use this potential, the network should be designed in such a way that users are willing to collect parcels on foot or by bicycle and to use a given number of parcel lockers to cover as much area as possible. This area is still unexplored. The purpose of this article is to present a geometric method for designing a network of parcel lockers taking into account user preferences. Authors have used methods such as literature studies, survey, and statistical analysis. The analysis conducted showed that using a triangular network allows for greater coverage than a square one with the same number of parcel lockers. The median declared distance to allow regular parcel collection by walking or cycling was 500 m. Characteristics such as gender, age, education, and type of residence did not affect this parameter. Implementing data on customer preferences into the design of a parcel locker network and using a triangular network of parcel lockers allows for deliveries to be more sustainable.

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Investigation of the Impact of Artificial Intelligence and Automation in the Postal Services Sector Labour Market

Ilieva,

Kolev,

Gladchenko

2024

2024 5th International Conference on Communications, Information, Electronic and Energy Systems (CIEES)

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Parcel Locker Stations: The Future of e-Commerce Delivery?

Cited by 4 publications

References 1 publication

Perceived Importance and Quality Attributes of Automated Parcel Locker Services in Urban Areas

Perceived Importance and Quality Attributes of Automated Parcel Locker Services in Urban Areas

Geometrical Parcel Locker Network Design with Consideration of Users’ Preferences as a Solution for Sustainable Last Mile Delivery

Investigation of the Impact of Artificial Intelligence and Automation in the Postal Services Sector Labour Market

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