Parent and Adolescent Satisfaction with Mental Health Services: Does it Relate to Youth Diagnosis, Age, Gender, or Treatment Outcome?

Turchik, Jessica A.; Karpenko, Veronika; Ogles, Benjamin M.; Demireva, Petya; Probst, Danielle R.

doi:10.1007/s10597-010-9293-5

Cited by 41 publications

(56 citation statements)

References 24 publications

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“…This is consistent with the finding from several other studies that found a weak-to-moderate correlation between these respondents (Garland et al, 2007; Lambert et al, 1998; Stüntzner-Gibson et al, 1995; Turchik, Karpenko, Ogles, Demireva & Probst, 2010). Total score and comprehensive item analysis for the youth and caregiver SSS are found in table 1.…”

Section: Resultssupporting

confidence: 93%

Development and Psychometric Evaluation of the Youth and Caregiver Service Satisfaction Scale

Athay

Bickman

2012

Adm Policy Ment Health

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There is widespread need for the inclusion of service satisfaction measures in mental health services evaluation. The current paper introduces the Service Satisfaction Scale (SSS), a practical and freely available measure of global youth and adult caregiver service satisfaction. The development process as well as results from a comprehensive psychometric evaluation in a large sample of clinically referred youth (N = 490) receiving home-based care, and their caregivers (N = 383), are presented. Multiple models for psychometric analyses were used including classical test theory (CTT), item response theory (IRT), and confirmatory factor analysis CFA). As expected, SSS total scores are negatively skewed but the measure displays otherwise adequate scale characteristics for both the youth and caregiver versions. Thus, the SSS is a brief and psychometrically sound instrument for measuring global satisfaction in home-based mental health service settings. It has several advantages compared to existing measures including brevity, parallel youth and caregiver forms, availability at no cost, and its development on a large sample of youth and caregivers with rigorous psychometric methodology.

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Section: Resultssupporting

confidence: 93%

Development and Psychometric Evaluation of the Youth and Caregiver Service Satisfaction Scale

Athay

Bickman

2012

Adm Policy Ment Health

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“…To the best of our knowledge, this is the first study to assess quality of care from foster parents' perspective and associations with youth, placement and service characteristics. Overall, the foster parents reported positive service experiences, which is in line with findings in the general population that most parents were satisfied with health services provided for their children (Aarons et al, 2010; Bjertnaes et al, 2008; Garland et al, 2007; Turchik et al, 2010). A large majority of foster parents reported that clinicians communicated in a way that was easy to understand and that they had confidence in the clinicians' professional skills.…”

Section: Discussionsupporting

confidence: 81%

“…Currently, there is a lack of research on characteristics related to foster parents' experiences of service quality following contact for the youths in their care. Studies of the general population have indicated that younger age (Bjørngaard, Wessel Andersson, Osborg Ose, & Hanssen‐Bauer, 2008; Holmboe, Iversen, & Hanssen‐Bauer, 2011; Turchik, Karpenko, Ogles, Demireva, & Probst, 2010), shorter waiting time (Bjørngaard et al, 2008; Holmboe et al, 2011), more treatment sessions and longer treatment episodes (Bjørngaard et al, 2008; Garland, Haine, & Lewczyk Boxmeyer, 2007; Holmboe et al, 2011) were associated with positive parent experiences with child and adolescent mental health services (CAMHS). However, these results were equivocal, and many of the effects identified were weak.…”

Section: Introductionmentioning

confidence: 99%

Foster parents' experiences of using child mental health and welfare services in Norway: Associations with youth, placement, and service characteristics

Larsen

Baste

Bjørknes

et al. 2020

Child & Family Social Work

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The measurement of user experience has gained international attention as a tool for improving quality of care. Because foster families have a high need for service support, we examined quality of care from the foster parent's perspective and associated characteristics. We collected information about type and frequency of service use in the last 2 years and standardized measures of user-reported experiences and outcomes from foster parents of youths aged 11-18 years in Norway (N = 290). We analysed the data using descriptive statistics, independent samples t-tests and multiple regressions. Overall, foster parents had positive service experiences, and around half reported improvement in youth condition and function compared with before the service contact. The foster parents gave similar evaluations of child welfare services and specialized mental health services but indicated different strengths and weaknesses of the providers. Younger age, more frequent service contact and less waiting time were associated with positive service experiences, while less mental health problems and fewer years in current foster home were related to positive perceptions of outcomes. Our results indicate focus areas for increasing quality of care from the user perspective, for example, sharing information, cooperation between services, having frequent enough service contact and reducing waiting time. K E Y W O R D S child and adolescent mental health services, child welfare services, foster care, perceived outcomes, quality of care, user experiences 1 | INTRODUCTION Measures of user experience have increased in public reporting, and there is growing evidence that health officials and clinicians have become more responsive to user reports (Anhang Price et al., 2014). In 2017, health ministers from various Organisation for Economic Cooperation and Development (OECD) countries highlighted the need for measuring patient-reported experiences and outcomes of care (OECD Health Ministers, 2017). Despite this international trend, we know little about how foster families in Norway and other European countries experience care and perceive the outcomes of the services they receive. The present study examines foster parents' service experiences and perceived outcomes following contact with services in Norway and associations with youth, placement, and service characteristics.

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“…Despite the plethora of research on treatment satisfaction among clients of substance abuse treatment programs (Carlson and Gabriel 2001; Perreault et al 2010), family support programs (Herman 1997), and inpatient (Holcomb et al 1998; Howard et al 2003; Minsky et al 1995) and outpatient psychiatric services (Berghofer et al 2010; Cho and Kim 2012; Edlund et al 2003; Garland et al 2003; Leavey et al 1997; Perreault et al 1993, 2001; Turchik et al 2010), to our knowledge no research has examined the relationship between treatment satisfaction and subjective measures of improvement among clients of pathological gambling treatment programs. Outcome research on problem gambling treatment itself is quite limited (Lesieur and Rosenthal 1991; Sylvain et al 1997; Walker 1993).…”

Section: Introductionmentioning

confidence: 99%

Exploring the Relationship Between Treatment Satisfaction, Perceived Improvements in Functioning and Well-Being and Gambling Harm Reduction Among Clients of Pathological Gambling Treatment Programs

Monnat

Bernhard

Abarbanel

et al. 2013

Community Ment Health J

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The objective of this study was to evaluate the relationship between treatment service quality, perceived improvement in social, functional, and material well-being and reduction in gambling behaviors among clients of Nevada state-funded pathological gambling treatment programs. Utilizing survey data from 361 clients from 2009 to 2010, analyses revealed that client satisfaction with treatment services is positively associated with perceived improvements in social, functional, and material well-being, abstinence from gambling, reduction in gambling thoughts and reduction in problems associated with gambling, even after controlling for various respondent characteristics. These findings can be useful to treatment program staff in managing program development and allocating resources.

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Parent and Adolescent Satisfaction with Mental Health Services: Does it Relate to Youth Diagnosis, Age, Gender, or Treatment Outcome?

Cited by 41 publications

References 24 publications

Development and Psychometric Evaluation of the Youth and Caregiver Service Satisfaction Scale

Development and Psychometric Evaluation of the Youth and Caregiver Service Satisfaction Scale

Foster parents' experiences of using child mental health and welfare services in Norway: Associations with youth, placement, and service characteristics

Exploring the Relationship Between Treatment Satisfaction, Perceived Improvements in Functioning and Well-Being and Gambling Harm Reduction Among Clients of Pathological Gambling Treatment Programs

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