Parental satisfaction and its associated factors with neonatal intensive care unit services at public hospitals in Bahir Dar, Northwest Ethiopia

Alemu, Ayichew; Zeleke, Balew; Gessesse, Friehiwot Girma; Meseret, Fentahun; Wondimeneh, Fenta; Desalew, Assefa

doi:10.1016/j.ijans.2022.100435

Cited by 8 publications

(7 citation statements)

References 28 publications

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“…In keeping with an earlier study, the current study found that elderly and less educated parents were less satisfied with the quality of health services given in the selected hospital. These results corroborate with Alemu et al (2022) [2] and Fong et al (2018) who found that a parent's sociodemographic characteristics such as parental age and level of education were associated with parental satisfaction; in their study, elderly and less educated parents were found to be less satisfied with care. Difference in expectations and preferences between different age and education categories may explain the difference in the levels of satisfaction (Marchiondo & Marchiondo, 2010) [33] .…”

Section: Discussionsupporting

confidence: 89%

“…Notably, in the pediatric care, the parents are the decision makers because they have to decide where and when to access care for their children, thus their satisfaction with the healthcare services given to their children is paramount in ensuring continued access to such care in the future (Keiza, Chege, & Omuga, 2017) [27] . Patient satisfaction is an important measure of the quality of services offered by hospitals because it provides healthcare providers with information on the needs and expectations of a patient (Alemu, 2022) [2] . Satisfied patients are more likely to play an active role and comply with their treatment.…”

Section: Introductionmentioning

confidence: 99%

“…Different studies have identified several factors associated with the quality of healthcare and parental satisfaction in different countries. According to Alemu et al (2022) [2] such factors include sociodemographic characteristics such as parental age, sex, and level of education as being associated with parental satisfaction. Parental age can impact satisfaction levels.…”

Section: Introductionmentioning

confidence: 99%

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Parental satisfaction and associated factors towards the Service Quality at the Taif Children's Hospital

Althubiti,

Althabitii,

Althabitii

et al. 2023

IJMBHR

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This study aims to examine the level of parental satisfaction, as expressed through the perceptions of parents regarding the quality of services at Taif Children’s Hospital in attempt to come up with better measures to improve the quality of services delivered to the patients, and to identify factors associated with this level of satisfaction. A well-developed validated and reliable questionnaire including six domains: “general satisfaction”, “facilities and amenities”, “staff attitude and behavior”, “communication and information sharing”, “timeliness and accessibility”, and “continuity of care” was used in this cross-sectional study on 4871 parents, over a 3-month period. The degree to which sociodemographic characteristics and parent’s satisfaction are associated was assessed using multivariate regression analysis. The results of this study showed that the level of parental satisfaction with all 17 items of the study questionnaire was high. The staff attitude and behavior domain received a mean of (3.89 out of 5) compared to (3.89) for general satisfaction. Timeliness and accessibility (3.87) was followed by communication and information sharing (3.81), and continuity of care (3.8). The facilities and amenities domain received the lowest rating (3.74). In terms of the factors associated with parents' satisfaction with the service quality, the current study showed that elderly age, single, divorce or widowed, lower educated parents without health literacy had lower levels of satisfaction than younger, married, more educated parents with health literacy, respectively. The findings of the study could serve as a reference point for assessing the quality of healthcare services in Saudi Arabia and provide a foundation for initiating quality assurance processes.

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Section: Discussionsupporting

confidence: 89%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Parental satisfaction and associated factors towards the Service Quality at the Taif Children's Hospital

Althubiti,

Althabitii,

Althabitii

et al. 2023

IJMBHR

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“…Moreover, it could be attributed to the year of study which means an increasing number of admission. On the other hand, this finding is higher than the studies conducted in Ethiopia (50% [11], 48% [13], 55% [20], 40.9% [21], and 56.0% [22]) and London (56.0% [8]). The possible explanations for this difference may be due to the suitability to deliver care for clients.…”

Section: Discussioncontrasting

confidence: 67%

Parental Satisfaction towards Care Given at Neonatal Intensive Care Unit and Associated Factors in Comprehensive and Referral Hospitals of Southern Ethiopia

Sileshi,

Mohammed,

Eshetu

et al. 2023

Journal of Pregnancy

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Background. Patient satisfaction is an important aspect of the quality of care in the inpatient setting. In neonatal intensive care units, parents’ satisfaction and their experiences are fundamental to assessing clinical practice and improving the quality of care delivered to infants. Hence then, it reduces infant mortality rates globally. In Ethiopia, few studies address the level of parental satisfaction towards care given at neonatal intensive care unit and no single study was done in the study area. Therefore, this study is aimed at assessing parental satisfaction towards care given at neonatal intensive care unit and associated factors in comprehensive and referral hospitals of southern Ethiopia. Methods. An institutional-based cross-sectional study was conducted among 401 parents who visited neonatal intensive care from March 28 to April 28, 2022. The data were assorted via a structured interviewer-administered questionnaire using ODK collect version and exported to SPSS window version 25 for further cleaning and analysis. Bivariate and multivariate logistic regressions were used to identify factors associated with parental satisfaction with care given at the neonatal intensive care unit. The adjusted odds ratio with 95% CI was used to show the strength of the association, and a P value < 0.05 was used to declare the cutoff point to determine the level of significance. Results. In this study, 63% (95% CI: 58%, 68%) of the parents were satisfied with the care given at the neonatal intensive care unit. Factors associated with parental satisfaction towards care given at neonatal intensive care unit were parents with no formal education (AOR: 0.15; 95% CI: 0.07-0.31), availability of necessary information using direction indicator (AOR: 3.14; 95% CI: 1.85-5.31), and availability of enough chairs in waiting area (AOR: 3.26; 95% CI: 1.81-5.87). Conclusion. Nearly two-thirds of the parents were satisfied with the care given at the neonatal intensive care unit. The availability of enough chairs in the waiting area and the creation of direction indicators are key issues to improve parental satisfaction towards their neonatal care.

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“…A total of 8 studies with 2255 participants were included in this meta-analysis. Of these four studies were conducted in Amhara region of Ethiopia [ 13 , 19 , 27 , 28 ], Two studies were conducted in Oromia region of Ethiopia [ 20 , 21 ], One study was conducted in Addis Ababa [ 22 ] and remaining one study was conducted in Southern Ethiopia [ 17 ]. All these included studies were cross-sectional in design and sample sizes ranged from 109 [ 21 ] to 401 [ 17 ] (Table 2 ).…”

Section: Resultsmentioning

confidence: 99%

Parental satisfaction with neonatal intensive care unit services and associated factors in Ethiopia: systematic review and meta-analysis

Elfios,

Awoke,

Geta

et al. 2024

BMC Nurs

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Background In the context of healthcare, satisfaction is the attainment of adequate or acceptable treatment and serves as both a benchmark for quality and the ultimate objective of providing care. In neonatal care facilities, parent satisfaction is a key measure of the quality of the services offered to the newborns and aids in improving healthcare delivery. This is the first systematic review aiming to address critical knowledge gaps regarding factors influencing parental satisfaction with neonatal intensive care unit services, and determine pooled prevalence in Ethiopia. Methods After comprehensive systematic search for full texts in the English language through an electronic web-based search strategy from databases of PubMed, CINAHL, Embase, African Journals Online, PsycINFO, and Google Scholar, included a total of 8 articles. Checklists from the Joanna Briggs Institute were used to assess the studies’ quality of methodology. STATA version 14 software for windows was used for all statistical analyses and meta-analysis was done using a random-effects method. Subgroup and sensitivity analyses were performed to clarify the source of heterogeneity. Results Pooled national level of parents’ satisfaction with neonatal intensive unit service was 57.87% (95% CI (49.99, 65.75%)). Age of respondents and availability of chair were significantly associated with parents’ satisfaction with neonatal intensive unit service. Conclusions and recommendation In our review we found that nearly half of parents expressed dissatisfaction with neonatal intensive unit service, which is high. Age of respondents and availability of chair in neonatal intensive unit waiting area were significantly associated with neonatal intensive unit service. Efforts to enhance parental satisfaction with neonatal intensive unit services are crucial, given that nearly half of parents reported dissatisfaction. Necessary infrastructure should be fulfilled to increase parental satisfaction with neonatal intensive unit service. (PROSPERO) International prospective register of systematic reviews: CRD42023483474

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Parental satisfaction and its associated factors with neonatal intensive care unit services at public hospitals in Bahir Dar, Northwest Ethiopia

Cited by 8 publications

References 28 publications

Parental satisfaction and associated factors towards the Service Quality at the Taif Children's Hospital

Parental satisfaction and associated factors towards the Service Quality at the Taif Children's Hospital

Parental Satisfaction towards Care Given at Neonatal Intensive Care Unit and Associated Factors in Comprehensive and Referral Hospitals of Southern Ethiopia

Parental satisfaction with neonatal intensive care unit services and associated factors in Ethiopia: systematic review and meta-analysis

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