Parents as Customers: The Influence of School Reputation on Satisfaction, Feedback, and Loyalty of Vietnamese Secondary Students’ Parents

Nguyen, T. T.; Cao, Thai Quoc; Phung, Huong Thi Thu; Nguyen, Trung T.; Phan, Thao Thi Thanh; Pham, Hiep‐Hung

doi:10.1057/s41299-022-00144-w

Cited by 2 publications

(2 citation statements)

References 52 publications

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“…The strength of the relationship varies depending on changes in company reputation. These results are in line with theresearch conducted by (Aryani et al, 2021), (Nguyen et al, 2022), (Petzer & Roberts-Lombard, 2021), (Qazi et al, 2022), (Susanti & Samudro, 2022), which stated company reputation has an effect on customer satisfaction. In this case, indicators of the company reputation variable such as tangibility, reliability, responsiveness, assurance, and empathy portrayed by a caring attitude and making customers feel special positively influence customer satisfaction.…”

Section: B Inner Model Testingsupporting

confidence: 91%

Model Analysis of the Mediation Effect of Customer Satisfaction on Customer Loyalty in Mitratel Companies: The Role of CRM and Company Reputation as Predictors

Sugiat,

Sudirman

2024

jmi

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The rapid growth of tower assets among Indonesia's three main tower providers shows the increasingly tight competition within the telecommunications business. Therefore, this research analyzed the mediating effect of customer satisfaction on customer loyalty with customer relationship management (CRM) and company reputation as predictors using data from customer satisfaction research conducted with Mitratel clients. The data collected comprised 155 current and former customers of the Mitratel Tower company, collected from survey responses. The data was qualitatively evaluated and analyzed statistically using data processing techniques applied in the SEM-PLS analysis procedure. The result showed that CRM and company reputation directly impact customer satisfaction and loyalty. However, the impact of CRM on loyalty cannot be influenced directly due to the complexity of factors affecting customer loyalty. While customer satisfaction is important in building loyalty, other factors such as price, service quality, brand reputation, and psychological factors also play a significant role. This research provides in-depth insight into how factors such as customer satisfaction, CRM, and company reputation interact to influence customer loyalty. It is also an important basis for Mitratel Companies to design more effective policies and strategies to improve business performance and maintain market share. Keywords—CRM; Company Reputation; Customer Satisfaction; Customer Loyalty

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Section: B Inner Model Testingsupporting

confidence: 91%

Model Analysis of the Mediation Effect of Customer Satisfaction on Customer Loyalty in Mitratel Companies: The Role of CRM and Company Reputation as Predictors

Sugiat,

Sudirman

2024

jmi

View full text Add to dashboard Cite

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“…(Huss-Keeler, 1997). The internal influence is due to lack of motivation from parents and also lack of attention from parents and families to what students do so that students feel less attention to the activities they do where a child if doing good and positive things the child tends to want to be noticed so that they feel cared for and want their parents to support what they do (Nguyen et al, 2022). If a child wants to achieve memorization of Tahfidz up to 30 juz, the child needs to undergo the process, there is a motivator as well as a guide and a method that is suitable for use in memorizing the Qur'an, in memorizing the Qur'an, children must be able to keep their eyes on non-muhrim, maintain speech, maintain morals, be confident, do it according to their respective abilities.…”

Section: Introductionmentioning

confidence: 99%

Fostering Islamic Morality through Tahfidz Learning: Islamic Law

Saputra,

Dylan,

Carmelo

2023

IJEN

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Background. Tahfidz learning is a learning that can change the behavior of santriwan and santriwati and develop a potential that they have such as improving the reading of the Qur'an, increasing the memorization of the Qur'an. The tahfidz house is a place where students learn, foster and develop and apply the values contained in the Qur'an in everyday life such as at home, in the community and at school. Purpose. This tahfidz activity begins with prayer, then murojaah, memorizing the recitation of the Qur'an. Method. Data was obtained by giving teacher performance scales, teacher digital literacy, and online learning implementation scales. Results. The results of this tahfidz activity research begin with prayer, then murojaah, memorizing the recitation of the Qur'an. After memorizing the Qur'an, each student deposits his memorization one by one to the ustadz or ustadzah. After that the students and ustadz or ustadzah continue by playing the verse connection game in order to increase the enthusiasm of the students in memorizing so that they are not easily bored and bored, because in learning there are a lot of complaints and laziness when learning, let alone learning to memorize the Qur'an there are a lot of outside distractions. Conclusion. After the students take part in tahfiz learning, there are Islamic morals that can be applied, namely keistiqomahan, patience which is contrary to the previous morals of the students.

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Parents as Customers: The Influence of School Reputation on Satisfaction, Feedback, and Loyalty of Vietnamese Secondary Students’ Parents

Cited by 2 publications

References 52 publications

Model Analysis of the Mediation Effect of Customer Satisfaction on Customer Loyalty in Mitratel Companies: The Role of CRM and Company Reputation as Predictors

Model Analysis of the Mediation Effect of Customer Satisfaction on Customer Loyalty in Mitratel Companies: The Role of CRM and Company Reputation as Predictors

Fostering Islamic Morality through Tahfidz Learning: Islamic Law

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