Parents' Satisfaction With Care in the Neonatal Intensive Care Unit: The Role of Sociocultural Factors

Parental satisfaction with quality of care in neonatal follow-up programs

“…Other studies that have examined parents' perceptions of the care provided in NFCs (Fonari et al, 1995;Hussey-Gardner et al, 1998;Pritchard et al, 2008) have not quantitatively measured satisfaction with care; this is the first study to report parental satisfaction scores using a reliable and valid questionnaire for the NFC parent population. The results of the current study, however, are consistent with findings of studies conducted in other neonatal care settings such as the NICU, where a high level of maternal and/or paternal satisfaction with care were reported (Auslander et al, 2003;McCormick et al, 2008;Mitchell-DiCenso et al, 1996). The current study found that parents reported fairly equal satisfaction with the process and outcome elements of care, as denoted by their responses on each of these two subscales of the PSQ-NFU.…”

“…Pediatric and neonatal studies have identified the influence of sociocultural factors on parental satisfaction (Auslander et al, 2003;Halfon et al, 2004;Ngui and Flores, 2006) and that the language spoken by the parents strongly influences parental satisfaction with care (Halfon et al, 2004;Ngui and Flores, 2006). While these studies focused mostly on language and ethnic differences, it is unknown if cultural expectations also influence parental expectations.…”

An Integrative Review of Parent Satisfaction with Care Provided in the Neonatal Intensive Care Unit

“…The level of care received often does not meet the expectations of parents. Auslander et al () found mothers’ expectations of NICU care exceeded their care ratings, albeit by a small difference. Similarly, mothers assigned higher importance ratings to the areas of caregiving, information exchange, and relationships than they rated the degree of implementation of these areas in the NICU (Bruns & McCollum, ).…”

“…Satisfaction with specific elements of care, such as caregiving, com-munication, relationships with the health care professionals, decision making, and support, was the focus of other research (Bruns & Klein, 2005;Bruns & McCollum, 2002;Curran, Brighton, & Murphy, 1997;Ranchod et al, 2004;Tran, Medhurst, & O'Connell, 2009). In a few of the studies, researchers determined factors associated with parent ratings of satisfaction (Auslander, Netzer, & Arad, 2003;McCormick et al, 2008;Van Riper, 2001). A secondary objective for some of the studies was to ascertain parents' expectations or what they viewed as important for care in comparison with the care actually received (Auslander et al; Bruns & McCollum).…”

Migrant and minority family members in the intensive care unit. A review of the literature

“…In these studies, although culturally competent care was appreciated concepts such as quality communication, social and spiritual support, and provider–client relationship were felt to be more important to families [1]. Families, above all, want to feel like the doctors and nurses genuinely care about their relative.…”