Participant role shifting in minority language institutional interactions: COVID-19 contact tracing telephone calls as complex spaces of linguistic non-understanding
Romeo De Timmerman,
Anne-Sophie Bafort,
Mieke Vandenbroucke
et al.
Abstract:The COVID-19 pandemic has highlighted the importance of collecting and disseminating publicly relevant health information from and to lay audiences to combat global health crises. In Flanders, Belgium, reaching linguistic minority groups within this context largely depended on government-mandated contact tracing through telephone interactions, which was initially put in place to contain the level of outbreak, but was gradually tasked with relaying safety measures and other information related to the pandemic. … Show more
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