Participation in Open Knowledge Communities and Job-Hopping:  Evidence from Enterprise Software

Huang, Peng; Zhang, Zhongju

doi:10.25300/misq/2016/40.3.13

Cited by 47 publications

(42 citation statements)

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“…Recognizing the wisdom of the crowd, many organizations have used advanced information and communication technologies to build virtual communities that connect the various members of the platform ecosystem who are involved with their products and services. Sponsoring firms have used their community networks for a variety of purposes, such as brand building and promotions (Brodie et al 2013;Gruner et al 2014), soliciting ideas for new products and services development (Bayus 2013;Chen et al 2012;Di Gangi and Wasko 2009;Di Gangi et al 2010), providing support for product use (Moon and Sproull 2008), and facilitating the codification, diffusion, and sharing of product-related knowledge among users (Huang and Zhang 2016). For example, research shows that more firms are adopting a "crowdsourcing" approach to developing products and services in order to harness the "collective brain" of their customers through virtual customer communities (Chen et al 2012;Ebner et al 2009).…”

Section: Prior Literaturementioning

confidence: 99%

“…For example, research shows that more firms are adopting a "crowdsourcing" approach to developing products and services in order to harness the "collective brain" of their customers through virtual customer communities (Chen et al 2012;Ebner et al 2009). Of particular interest are new types of firm-sponsored knowledge communities, such as networks of practice, where the accumulation and sharing of practice-related knowledge occurs primarily through computer-mediated communication technologies (Huang and Zhang 2016;Wasko and Faraj 2005). Studies have shown that networks of practice help solve problems quickly, facilitate the spread of best practices by harnessing expertise dispersed among community members, and create innovations with both high quality and great variety (Füller et al 2007;Wenger and Snyder 2000).…”

Section: Prior Literaturementioning

confidence: 99%

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Platform Sponsor Investments and User Contributions in Knowledge Communities: The Role of Knowledge Seeding

Huang¹,

Tafti²,

Mithas³

2018

MISQ

Self Cite

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How should digital platforms engage with and invest in their online communities to shape innovation and knowledge contributions from members in their platform ecosystems? This is an important question because user contributions are important drivers of technological progress and business value. We examine the effect of platform sponsors' investments in online communities on user knowledge contributions, using fine-grained longitudinal data from a leading enterprise software vendor's community network. We focus on the sponsor practice of knowledge seeding, in which its employees provide free technical support by answering questions posted in discussion forums. We define user knowledge contribution as peer-evaluated, quality-weighted solutions that community members provide to help resolve the questions their peers raise. We show that the platform sponsor's investments in knowledge seeding have a positive, significant association with user knowledge contribution. We also find temporal and geographical variations in returns on the sponsor's knowledge investments. Specifically, returns (i.e., amount of user contribution that is stimulated) decrease with the age of the community, consistent with the observation that the most active contributors are lead users who tend to join the community early. In addition, returns vary across different countries, such that greater returns are realized when the investment is made in countries with higher levels of information technology (IT) infrastructure, partly because country-level IT infrastructure may be associated with greater absorptive capacity of these countries. We discuss the implications for research and practice.

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Section: Prior Literaturementioning

confidence: 99%

Section: Prior Literaturementioning

confidence: 99%

Platform Sponsor Investments and User Contributions in Knowledge Communities: The Role of Knowledge Seeding

Huang¹,

Tafti²,

Mithas³

2018

MISQ

Self Cite

View full text Add to dashboard Cite

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“…Scholars focused on openness as it related to business contexts and objectives (Fitzgerald, 2006;Lundell, Lings, & Lindqvist, 2010;Oestreicher-Singer & Zalmanson, 2013;Schlagwein & Bjorn-Andersen, 2014). Discussions are related to methods for controlling virtual organizations (Gallivan, 2001), the effects of open knowledge sharing networks on job-hopping (Huang & Zhang, 2013), the optimal amount of time programmers should participate in open source projects (Mehra & Mookerjee, 2012), and evaluations of open source technologies within the private sector (Benlian & Hess, 2010;Lundell et al, 2010). Early attempts at definition, such as that by Chau and Tam (1997), referred to openness as interoperability, industry collaboration, and networking capability from a technical standpoint.…”

Section: Trends In Openness Research: From Productivity To Social Pmentioning

confidence: 99%

A critical narrative approach to openness: The impact of open development on structural transformation

Bentley

Chib

Poveda

2018

Information Systems Journal

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Openness has become an important, all‐encompassing term denoting activities facilitated by sharing, using, producing, and redistributing information and communication resources within digital information systems. We compare theoretical advancements that emphasize processes and characteristics of openness with the limitations of extant approaches that have largely focused on improvements to productivity and efficiency. Based on Foucault and Bruner's ideas, this paper contributes a new critical narrative approach to understanding openness explicitly focused on structural transformation and power. The analysis focuses on the case of open development, examining 20 key studies based primarily on developing countries. The critical narrative approach unpacked the production of power/knowledge across actors, intentions, and outcomes of openness research and practice. We find that discursive formations are reliant on technocentric and normative ideals of researchers, leading to narratives of hypothetical outcomes that exclude marginalized perspectives. We propose hermeneutic composability and contesting normative narratives of openness as analytical techniques for an integrated, mutually constitutive conception of interactions between individuals, open artefacts, and open social praxis.

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“…Com o uso mais intenso das mídias sociais, novos estudos surgiram objetivando entender as motivações para o compartilhamento fora do ambiente organizacional, ou seja, sem o atrativo da recompensa extrínseca. O resultado das pesquisas contidas nos artigos analisados sugere que os principais motivadores para compartilhar em mídias sociais são status social e reciprocidade (Lu et al, 2017;Huang & Zhang, 2016).…”

Section: Motivar O Compartilhamento Do Conhecimentounclassified

“…Em estudos mais recentes (Huang & Zhang, 2016;Lee, Min, & Lee, 2017), uma das preocupações das organizações é como gerenciar ou monitorar a participação de funcionários em comunidades virtuais externas e proteger o conhecimento que não pode ser compartilhado. O compartilhamento indevido do conhecimento expõe organizações a situações e riscos como o vazamento de ideias inovadoras, causando impactos no faturamento e na produtividade e danos à reputação (Manhart & Thalmann, 2015), podendo acarretar perda de vantagem competitiva.…”

Section: Introductionunclassified

Havia um tempo em que era preciso motivar o Compartilhamento do Conhecimento, será agora tempo de proteger?

Santos

Oliveira

Luciano

2018

RAIMED

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Qual será o ponto de equilíbrio entre compartilhar e proteger? Este ensaio teórico analisa as motivações para se compartilhar conhecimento e as necessidades de proteção desse conhecimento a partir da análise de 28 artigos publicados no periódico MIS Quarterly desde o ano de 2005. Existiram épocas em que era preciso entender as barreiras e motivações para o compartilhamento do conhecimento para então incentivar o compartilhamento. No entanto, estudos mais recentes mostram preocupações das organizações em proteger o conhecimento, devido ao risco de perdas estratégicas. Com o passar do tempo, fatores como desenvolvimento da tecnologia, disseminação das mídias sociais, entre outros, influenciaram o comportamento de compartilhamento das pessoas. Os resultados apresentados neste estudo sugerem que o compartilhamento do conhecimento e a sua proteção são igualmente críticos e que é preciso haver a gestão efetiva desse conhecimento.

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Participation in Open Knowledge Communities and Job-Hopping: Evidence from Enterprise Software

Cited by 47 publications

References 0 publications

Platform Sponsor Investments and User Contributions in Knowledge Communities: The Role of Knowledge Seeding

Platform Sponsor Investments and User Contributions in Knowledge Communities: The Role of Knowledge Seeding

A critical narrative approach to openness: The impact of open development on structural transformation

Havia um tempo em que era preciso motivar o Compartilhamento do Conhecimento, será agora tempo de proteger?

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