Participative service redesign using appreciative inquiry

Atkin, Helen; Lawson, Sally

doi:10.12968/ijtr.2006.13.3.21360

Cited by 3 publications

(4 citation statements)

References 1 publication

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“…a deficit model), AI builds on what works well to build upon the strengths of people or situations (Steyne, 2009) and so transforming the way in which organizational improvement is approached (Cooperrider et al, 2008). It is a participatory approach which aims to demonstrate the shared beliefs and values of individuals within an organization to develop a shared image for change which is positive and meaningful (Atkin & Lawson, 2006).…”

Section: Appreciative Inquiry For the Design Of Organizational Stressmentioning

confidence: 99%

Appreciative Inquiry for stress management

Ravalier

McVicar

Munn‐Giddings

2019

QROM

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Purpose The purpose of this paper is to demonstrate the innovative application of an Appreciative Inquiry (AI) approach for the design and implementation of organizational stress management interventions, alongside a case study of the successful design and implementation of the approach. By utilizing the AI methodology to develop a “local stress theory” for the participating organization, the authors propose a model which can be utilized in other similar organizations. Design/methodology/approach Stage 1: 35 participants completed up to ten daily logs by answering four positively framed questions regarding their working day. Stage 2: semi-structured interviews (n=13). The interview schedule was designed to further elaborate log findings, and begin looking into feasible organizational changes for improvement of stress. Stage 3: two focus groups (Stage 3, total 13 employees) verified interventions from logs and interviews and discuss how these can be implemented. Findings The log phase identified two key themes for improvement: managerial/organizational support and communication. From these, interviews and focus groups led to workable proposals for simple but likely effective changes. The authors reported findings to management, emphasizing organizational change implementation, and these were subsequently implemented. Research limitations/implications The study demonstrated the effectiveness of AI to identify and implement relatively simple but meaningful changes. The AI cycle was completed but allocating lengthy follow-up time for evaluation of outcomes was not possible, although initial responses were favorable. There are also issues of generalizability of the findings. Originality/value This is the among first studies to utilize an AI approach for the design of stress management interventions.

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Section: Appreciative Inquiry For the Design Of Organizational Stressmentioning

confidence: 99%

Appreciative Inquiry for stress management

Ravalier

McVicar

Munn‐Giddings

2019

QROM

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“…The qualitative component of this study was underpinned by AI, an approach described as a "social research method and organisational development intervention" (Trajkovski, 2013(Trajkovski, , p. 1225) that supports the espoused values of the participants, while remaining open to new possibilities (Moore, 2008). AI has built on its early beginnings by Cooperrider (1986) to become a successful approach to the facilitation of workplace engagement (Trajkovski, 2013) and change (Atkin & Lawson, 2006;Moore, 2008).…”

Section: Methodsmentioning

confidence: 99%

“…AI has been described as a form of action research (Atkin & Lawson, 2006). However, it differs from action research in that the focus of AI is the promotion of positive ideas and solutions.…”

Section: Methodsmentioning

confidence: 99%

“…These variations, however, have maintained the inherent principles of the research methodology. Likewise in this study: while the names chosen for these 4 stages were developed from the work of Atkin and Lawson (2006), Havens et al (2006), Moore (2008) and Trajkovski (2013), they were also adapted to meet the setting and the aims of this current study. These names are: DATA ANALYSIS Data were analysed using descriptive statistics (survey) and by thematic analysis (focus group and interview data).…”

Section: Methodsmentioning

confidence: 99%

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Meeting the challenges posed by an escalating diabetes healthcare burden: A mixed methods study

et al. 2019

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Aims and objectives: To identify innovative new strategies to maintain optimal care for patients with diabetes while in hospital. Background: The ongoing escalation in the incidence of diabetes is contributing to a growing burden associated with diabetes management. Design: Mixed methods underpinned by Appreciative Inquiry. Methods: Online survey (n=173) and focus group interviews with nurses and midwives (n=40), and individual interviews with recently discharged hospital patients (n=6). Results: Suggest a need for further education and knowledge on diabetes management for nursing, midwifery, medical and ancillary staff. This, together with improved communication and team work, is required to prevent delays in prescribing and reviewing insulin requirements, along with timely access to appropriate food for people with diabetes. Conclusions: In seeking solutions to the challenges in caring for hospitalised patients with diabetes there is a need to work across the entire hospital workforce and to develop effective and efficient methods for ensuring appropriate skills and knowledge of diabetes management for staff across complex and rapidly changing hospital systems.

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Using Appreciative Inquiry to Explore the Potential of Enhanced Practice Education Opportunities

Clarke

Thornton

2014

British Journal of Occupational Therapy

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This practice analysis demonstrates how appreciative inquiry has been used within a Local Health Board to enhance the quality of practice placements and increase the range of occupational therapy practice opportunities offered to students. A positively focused appreciative inquiry workshop, collaboratively facilitated between the Local Health Board and a university, brought about change. Both student placements and the range of placement opportunities increased, and occupational therapists and students reported greater confidence and improved experiences. The use of appreciative inquiry in discussion provided a guiding structure and a framework that enhanced and sustained positive change.

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Participative service redesign using appreciative inquiry

Cited by 3 publications

References 1 publication

Appreciative Inquiry for stress management

Appreciative Inquiry for stress management

Meeting the challenges posed by an escalating diabetes healthcare burden: A mixed methods study

Using Appreciative Inquiry to Explore the Potential of Enhanced Practice Education Opportunities

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