Participatory Design of Public Sector Services

Hartman, Alan; Jain, Anshu; Ramanathan, Jay; Ramfos, Antonis; Heuvel, Willem-Jan Van der; Zirpins, Christian; Tai, Stefan; Charalabidis, Yannis; Pasic, Aljosa; Johannessen, Trond Vegard; Grønsund, T.

doi:10.1007/978-3-642-15172-9_21

Cited by 14 publications

(3 citation statements)

References 9 publications

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“…I fully agree with the thesis of the paper, arguing that more participatory design can result in better and more democratic outcomes from technology and policy (Muller & Kuhn, 1993;Schuler & Namioka, 1993;Hartman et al, 2010;Lodato & DiSalvo, 2018;Blomkamp, 2018). Unfortunately, my response reflects a different reading of the survey results and a different framing of the paper's conclusions.…”

supporting

confidence: 58%

Students, Participatory Design, and Serious Games in a Response to: ‘No Algorithmization without Representation: Pilot Study on Regulatory Experiments in an Exploratory Sandbox’

Ballsun-Stanton

2022

DISO

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No Algorithmization without Representation tracked a cohort of ‘Lithopy’ crypto-government sandbox participants in a longitudinal study looking at COVID-19 contact tracing app acceptance. These survey responses extended experiences with theoretical blockchain town governance by also tracking reasons for and against compliance with contact tracing apps. They found that the expressed opinions of students were incoherent and demanded technical or policy responses outside of the students’ direct experiences. In this response to that paper, I leverage the paper’s (commendable) open data to suggest that the sandbox’s claims of ‘No Algorithmization without Representation’ is a rediscovery of participatory design within the context of the serious games movement. While Role-Playing Games and War Games are excellent pedagogic tools xor planning tools—using undergraduate students’ participation in them as the basis of a claim for increased representation in technology policy is a bold claim. This claim is not fully substantiated by the paper’s data. Nevertheless, there is a need for better decision-making and public representation within technology design and policy-making spaces—making the claim for serious games as a meaningful public policy contribution not without merit.

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supporting

confidence: 58%

Students, Participatory Design, and Serious Games in a Response to: ‘No Algorithmization without Representation: Pilot Study on Regulatory Experiments in an Exploratory Sandbox’

Ballsun-Stanton

2022

DISO

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“…Related work in designing taxonomies is reported in [9], adaptive networks is reported in [15], participatory government in [7], and operational traceability in [16]. Here we integrate previous work to expand to a sense-and-respond mediator architecture that incorporates SNS.…”

Section: Egovmentioning

confidence: 90%

Sense-respond cloud mediator architecture for services evolution

Ramanathan

Ramnath

Singh

et al. 2011

Proceedings of the 2011 ACM Symposium on Applied Computing

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In many dynamic externally-driven enterprises, like the Government, citizens participation in the design and evolution of services is critical and essential for satisfaction. Web 2.0 features are changing the way citizens interact and participate. Here we leverage this with a sense-respond architecture between two clouds: a) a front-end social networks of communities and citizens, and b) back-end enterprise application services. We introduce an Adaptive Complex Environment (ACE) ontology and mediator architecture for complex service-intensive organizations. This mediator architecture is illustrated using Web 2.0 (e.g. Facebook services) to make tacit service requirements of user communities explicit, leading to the adaptation in the use of back-end services. We also present a specific eGovernment application scenario where the services are identified, designed, delivered and evolved by employing ACE. We thus motivate research in management environments in which stakeholder participation, development, and operational aspects are integrated so that services can be co-engineered (i.e. collaboratively, continuously and concurrently).

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“…In the public sector, the need to innovate in service delivery is also present [Bessant 2005]. Additionally, co-creation methodology has also previously been advocated in the design of public services, to ensure that all partners' interests are considered [Hartman, et al, 2010], [Anthopoulos, Siozos, Tsoukalas, 2007], or, at the minimum, stronger interaction with citizens [West, 2009]. This makes the case for the combination of co-creation and innovation, where public sector, education, citizens and the creative sector meet.…”

Section: From National To Local Policymentioning

confidence: 99%

Rotterdam open data: Exploring the release of Public Sector Information through co-creation

Conradie

Mulder

Choenni

2012

2012 18th International ICE Conference on Engineering, Technology and Innovation

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Release of Public Sector Information (PSI) is increasingly being mandated on top levels of government. On a local level, PSI release is not always without difficulty. In this paper, we examine how the paradigm of co-creation and participation can be applied to PSI release in the public sector on a local level. A pilot study was organized focussing on the use of released PSI, stimulating idea exchange among partners. In this study, students were encouraged to seek collaboration with local partners such as the creative industry, local government, and inhabitants. We elaborate on the results and discuss how this fosters innovation. Not only the co-created applications serve as illustrative examples, but also to collaboration through the co-creation approach seem to be promising. It can be concluded that such an approach connecting crucial partners can create a sustainable infrastructure to co-create public services and fosters further innovation with PSI. We reflect on the use of co-creation as a platform to reap the potentials of released PSI.

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Participatory Design of Public Sector Services

Cited by 14 publications

References 9 publications

Students, Participatory Design, and Serious Games in a Response to: ‘No Algorithmization without Representation: Pilot Study on Regulatory Experiments in an Exploratory Sandbox’

Students, Participatory Design, and Serious Games in a Response to: ‘No Algorithmization without Representation: Pilot Study on Regulatory Experiments in an Exploratory Sandbox’

Sense-respond cloud mediator architecture for services evolution

Rotterdam open data: Exploring the release of Public Sector Information through co-creation

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