Participatory ergonomics simulation of hospital work systems: The influence of simulation media on simulation outcome

Andersen, Simone Nyholm; Broberg, Ole

doi:10.1016/j.apergo.2015.06.003

Cited by 33 publications

(20 citation statements)

References 34 publications

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“…Although the taxonomy shows participatory ergonomics later in the process, participatory ergonomics can help define strategic priorities, improve design ideas and solutions, and smooth implementation (Haines, Wilson, Vink, & Koningsveld, ; Wilson & Haines, ), suggesting an earlier use. The use of participatory ergonomics has recently been studied in the context of healthcare facility design (Andersen & Broberg, ; Broberg et al, ; Hall‐Andersen & Broberg, ).…”

Section: Eliciting Tacit Knowledgementioning

confidence: 99%

The Healthcare Workplace: More than a New ‘Old’ Hospital

Taylor

2017

Journal of Interior Design

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The set was magnificent, but the actors kept getting in the way." Attributed to Alexander Woollcott, American critic and commentator Healthcare facilities are among the most complex of building types, serving competing needs of diverse user groups, intricate organizational structures, and rapidly changing technology (Shumaker & Pequegnat, 1989). Hospitals and other healthcare settings may be viewed as a workplace for staff, but the unique nature of patients and loved ones who actively participate in care results in a work environment for all users-a complex system that includes interactions between the organization (e.g., policies, procedures, culture), people (e.g., staff, patients, visitors, vendors), and the built environment. Over the lifespan of the building models of care, staff, operations, and facility design will change, yet the built environment remains the stage upon which all healing and activity takes place. Architects and designers have opportunities to use a range of evidence and methods that span both explicit and tacit knowledge to advance a better understanding of human factors that "optimize well-being and overall system performance" (IEA, 2016).Healthcare is arguably more complex than any other related industry. It is extremely resource sensitive, making the evidence base critical and the return on investment difficult to gauge (Catchpole, 2013). For many organizations, a healthcare facility design project is a once-in-a-lifetime experience with renovations and ongoing maintenance being the norm. In all cases, however, healthcare design projects are tasked with an abundance of functional and technical requirements that include the need to support the work of a highly diverse group of users (e.g., staff, caregivers, patients, families, visitors, and vendors) who interact with the building on varying levels of permanence and temporal frames within the system. The complexity is further aggravated by the segregation of expertise and organizational silos.Although health care providers work together, they are trained in separate disciplines where the primary emphasis is the mastery of the skills and knowledge to diagnose ailments and render care. In the pursuit of becoming as knowledgeable and skillful as possible in their individual disciplines, a challenge facing nursing, medicine, and the other care specialties is to be aware of the reality that they are but one component of a very intricate and fragmented web of interacting subsystems of care where no single person or entity is in charge.Like clinical aspects of the industry, healthcare facility design also bridges a diverse group of disciplines such as architects, interior designers, medical planners, engineers, specialty consultants (e.g., security, information technology), healthcare management consultants, landscape architects, and construction managers/contractors (Joint Commission Resources, Inc., 2006). Input during the design process is typically segregated by discipline, as well as by individual departmental/specialty user groups, and o...

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Section: Eliciting Tacit Knowledgementioning

confidence: 99%

The Healthcare Workplace: More than a New ‘Old’ Hospital

Taylor

2017

Journal of Interior Design

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“…Based on the Activity-centered Ergonomics approach, in which the concept of work centers on activity (GARRIGOU et al, 1995;WISNER, 1995;GUÉRIN et al, 2001), two key points for the development of this research are highlighted: the (re)construction of activity RABARDEL, 2005;BÉGUIN, 2008a) and the intermediary objects of design (VINCK, 2011;BROBERG, 2015;BÉGUIN, 2008b;BROBERG, 2008;RHIJN;SEIM, 2008;SEIM, BROBERG, 2010).…”

Section: Introductionmentioning

confidence: 99%

The perspective of ergonomics in the design of work situations using computational tools: case in a plastic film manufacturing plant

Fontes¹,

Braatz²,

Silva³

et al. 2018

Product (São Carlos, Online)

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Simulation supports are intermediary objects that help in anticipating the behavior of production systems are important in designs that involve Ergonomics Work Analysis (EWA) method and Future Activity Analysis (FAA) approach. The objective is to describe the process of transformation design of a productive situation using three areas of study: Ergonomics, Simulation and Plant Layout Design. The focus is on the application of intermediary objects during the design process. This article involves a reflective practice of a single case study in which the activity-centered ergonomics approach was employed in the design of productive situations. The described case took place at a plastic film roll manufacturing plant. In this work were used the computational techniques and tools for the design of productive situations: Computer Aided Design, Digital Human Modeling and Simulation, Discrete Event Simulation and Game Engine. The use of these intermediary objects potentially reduces the time spent on design, makes better use of investment resources, contributes to an understanding of current and future capacity, and provides ergonomic improvements of the work situation for future users. The integration of different intermediate objects at the perspective of ergonomics, like digital human simulation, discrete event simulation and game engine can contribute to simulate future work in the design process.

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“…The fidelity of the simulation medium has been shown to influence PS outcome (Andersen and Broberg 2015;Bligård, Österman, and Berlin 2014). Furthermore, simulation participants are known to prefer some media over others (Österman, Berlin, and Bligård 2016).…”

Section: The Simulation Mediummentioning

confidence: 99%

“…The outcome of PS is often in the form of worker feedback that can function as new design specifications intended to be communicated to work system designers and integrated in the design (Barcellini, Van Belleghem, and Daniellou 2014;Béguin 2014;Broberg, Andersen, and Seim 2011;Daniellou 2007;Österman, Berlin, and Bligård 2016). The worker feedback has been shown to take several different forms (Österman, Berlin, and Bligård 2016), and is highly influenced by the fidelity of the simulation medium applied (Andersen and Broberg 2015). This introduction to PS shows that the existing research has mainly focused on analysing the outcome of PS and not the process of creating this outcome.…”

Section: Introductionmentioning

confidence: 99%

“…PS is based on the principle that workers are involved in simulation of their future work system by application of simulation media that model the future work system (Daniellou 2007). The benefits of PS have been shown to be innovation of the future work system (Broberg and Edwards 2012); evaluation of the future ergonomics conditions (Andersen and Broberg 2015); detection and improvement of design properties that would lead to hazards or malfunctioning (Daniellou 2007); and smoothening of the implementation process (Daniellou 2007). The outcome of PS is often in the form of worker feedback that can function as new design specifications intended to be communicated to work system designers and integrated in the design (Barcellini, Van Belleghem, and Daniellou 2014;Béguin 2014;Broberg, Andersen, and Seim 2011;Daniellou 2007;Österman, Berlin, and Bligård 2016).…”

Section: Introductionmentioning

confidence: 99%

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A framework of knowledge creation processes in participatory simulation of hospital work systems

Andersen

Broberg

2016

Ergonomics

Self Cite

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A Framework of Knowledge Creation Processes in Participatory Simulation of Hospital Work SystemsParticipatory simulation (PS) is a method to involve workers in simulating and designing their own future work system. Existing PS studies have focused on analysing the outcome, and minimal attention has been devoted to the process of creating this outcome. In order to study this process, we suggest applying a knowledge creation perspective. The aim of this study was to develop a framework describing the process of how ergonomics knowledge is created in PS. Video recordings from three projects applying PS of hospital work systems constituted the foundation of process mining analysis. The analysis resulted in a framework revealing the sources of ergonomics knowledge creation as sequential relationships between the activities of simulation participants sharing work experiences; experimenting with scenarios; and reflecting on ergonomics consequences. We argue that this framework reveals the hidden steps of PS that are essential when planning and facilitating PS that aims at designing work systems.Keywords: participative ergonomics; health care ergonomics; process mining; knowledge creation; work systems Practitioner summary: When facilitating participatory simulation (PS) in work system design, achieving an understanding of the PS process is essential. By applying a knowledge creation perspective and process mining, we investigated the knowledge creating activities constituting the PS process. The analysis resulted in a framework of the knowledge creating process in PS.

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Participatory ergonomics simulation of hospital work systems: The influence of simulation media on simulation outcome

Cited by 33 publications

References 34 publications

The Healthcare Workplace: More than a New ‘Old’ Hospital

The Healthcare Workplace: More than a New ‘Old’ Hospital

The perspective of ergonomics in the design of work situations using computational tools: case in a plastic film manufacturing plant

A framework of knowledge creation processes in participatory simulation of hospital work systems

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