Partners for Business-to-Business Service Innovation

Wagner, Stephan M.

doi:10.1109/tem.2012.2198066

Cited by 41 publications

(35 citation statements)

References 79 publications

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“…The open innovation model suggests that firms without an introspective focus on their own R&D are still able to successfully innovate by drawing on knowledge, information and expertise from a variety of external sources and actors (Laursen and Salter, 2006) (Wagner, 2013).…”

Section: External Knowledge Sources and Innovation Performance Of Chimentioning

confidence: 99%

Does open innovation apply to China? Exploring the contingent role of external knowledge sources and internal absorptive capacity in Chinese large firms and SMEs

Huang

Rice

Martin

2015

Journal of Management & Organization

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While 'open innovation' is often considered to be an organisational strategy with universal application, the generalisability of this set of arrangements to organisations operating within emerging economies has yet to be fully explored. This study provides empirical evidence of its importance within a substantial sample of Chinese large firms and SMEs. Using Tobit regression analysis, our findings indicate that external knowledge sources from inter-firm networking are more important in creating the benefits of open innovation for Chinese SMEs than their larger peers. Linkages to university and research institutes generally have few direct effects on the innovation performance of both large and small firms in China. However, the role of universities and research institutes is shown to be important among our large firm sample when combined with evident internal absorptive capacity. This interaction is generally limited to our large firm sample, and is not as evident among small firms. Our study indicates that the barriers to the adoption of open innovation by Chinese firms might be largely related to the comparatively weak domestic research expertise and limited organisational absorptive capabilities, with this most particularly evident for SMEs.These findings suggest that, based on this evidence, there is no need for emerging economies like China to mimic the emergence path from closed to open innovation followed by developed countries. Chinese firms will be more likely to garner the benefits available from openness when they develop the capabilities required to identify, assimilate and commercialise knowledge and technologies obtained from external sources.

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Section: External Knowledge Sources and Innovation Performance Of Chimentioning

confidence: 99%

Does open innovation apply to China? Exploring the contingent role of external knowledge sources and internal absorptive capacity in Chinese large firms and SMEs

Huang

Rice

Martin

2015

Journal of Management & Organization

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“…In addition to the focus on gaining more knowledge form external partners, LSPs are also advised to create and develop internal processes and capabilities in order to identify external sources of innovation as well as potential collaboration partners when developing new services (Wagner, 2013). In his study (2013), Wagner investigates the extent to which LSPs utilise external knowledge as well as which collaboration partners they choose in their innovation efforts.…”

Section: Indirect'means'mentioning

confidence: 99%

“…However, the result of the study by Wagner (2013) shows that utilisation of external sources can indeed have a valuable role and input in the improvement and/or development of new logistics services. For example, customers, suppliers and competitors were all positively related as a source to service improvement while only customers were positively related to service new to the firm.…”

Section: Indirect'means'mentioning

confidence: 99%

“…In general, there seems to be a strong focus amongst LSPs on a more responsive approach to gaining customer insights while less focus was directed at competitor screening, technology developments or different trends or scenarios on the market (e.g. Flint et al, 2008;Wagner, 2013). This may partly be explained as customers being seen as an important source of NSD input, which in turn results in a more reactive approach of LSPs' NSD efforts.…”

Section: Internal and External Knowledge And Skills Regarding Nsdmentioning

confidence: 99%

“…Furthermore, in order to gain more knowledge for NSD inputs, LSPs are recommended to engage in more NSD collaboration efforts with external actors (Wagner, 2013). But the question is how to find these actors?…”

Section: • Increase Internal Understanding Of It's Nsd Possibilities mentioning

confidence: 99%

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Logistics Service Providers Going Green : A Framework for Developing Green Service Offerings

Isaksson

2014

Linköping Studies in Management and Economics. Dissertations

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Environmental impact has increasingly become a "buzzword" and an important topic. This topic has been integrated into the agenda of many companies worldwide, and this dissertation focuses on the transportation and logistics industry. Environmental concerns have gained increased attention among many logistic service providers (LSPs) due to the environmental impact from their operations, and they have been identified of having a significant role in reducing the environmental burden in the supply chain. An environmental approach of the LSPs' business has also been identified as a way to achieve competitive advantage and provide market opportunities where the development and marketing of new products and services associated with green issues are suggested as important aspects for future growth. However, considering the scarcity of research regarding this topic, a study that reveals potential aspects in the development of green service offerings can bridge the knowledge gap and provide opportunities for further research within this field. The purpose of this dissertation is therefore to develop and explain a framework for LSPs' development of green service offerings. The purpose is addressed by first investigating LSPs' service development from a general perspective in order to, in a second stage, reach a better understanding of the implications when integrating green aspects in LSPs' service development efforts.Theoretically, this dissertation departed from service marketing literature or more specifically new service development (NSD) research. This resulted in a conceptual framework including key dimensions and aspects regarding a company's NSD efforts and activities. From this foundation, the theoretical framework was developed further based on research regarding LSPs' service development and innovation management. Finally the framework was extended with green logistics literature as well as research regarding LSPs' green development and influences on their service offerings.Empirically, this research is mainly based on qualitative data from an in-depth case study on a large LSP active on the Swedish market. In addition, empirical data from a multiple case study and a questionnaire survey conducted for the Licentiate thesis were used in order to enrich the analysis regarding the LSPs' development of green service offerings. The analysis followed a stepwise approach where literature and empirical data were analysed.One of the main results in this dissertation is the framework for LSPs' new service development, consisting of five dimensions: NSD culture, NSD strategy, NSD process focus, IT use and expertise and NSD knowledge and skills. The NSD framework presents a holistic view of the LSPs' NSD efforts by revealing different dimensions, their roles and relations to each other as well as the pre-requisites to take into consideration in the development of new services. Thus, the different NSD dimensions should not solely be viewed as isolated dimensions; instead, there is a need for LSPs to have a holistic v...

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Startups in the Logistics Sector: Value Propositions and Potential Impact

Wagner

Kurpjuweit²

2022

Global Logistics and Supply Chain Strategies for the 2020s

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Partners for Business-to-Business Service Innovation

Cited by 41 publications

References 79 publications

Does open innovation apply to China? Exploring the contingent role of external knowledge sources and internal absorptive capacity in Chinese large firms and SMEs

Does open innovation apply to China? Exploring the contingent role of external knowledge sources and internal absorptive capacity in Chinese large firms and SMEs

Logistics Service Providers Going Green : A Framework for Developing Green Service Offerings

Startups in the Logistics Sector: Value Propositions and Potential Impact

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