Pathways to Corporate Accountability: Corporate Reputation and Its Alternatives

Carroll, Craig E.; Olegario, Rowena

doi:10.1007/s10551-019-04228-2

Cited by 20 publications

(12 citation statements)

References 38 publications

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“…However, without disclosing some setbacks or failures, firms can encounter increased skepticism regarding the reliability and usefulness of their CSR reports. An excess of positive and whitewashed information holds little value if the report does not foster corporate accountability (Carroll and Olegario, 2019) or provide a fair and authentic picture of a firm's CSP (Hahn and Lülfs, 2014).…”

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

Negative disclosures in corporate social responsibility reporting

Einwiller

Carroll

2020

CCIJ

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PurposeThis study aims to reveal the quantity, quality and cultural differences of negative corporate social performance (CSP) disclosures in large firms' corporate social responsibility (CSR) reports. Firms are expected to be transparent about the impacts and outcomes of their CSP. A central aspect of transparency is balance, which means disclosing both positive and negative CSP.Design/methodology/approachContent analysis was applied to 75 CSR reports of large firms chosen from the Forbes Top 500 list. The firms belong to three cultural clusters: Anglo, Confucian Asia and Germanic/Nordic Europe.FindingsFirms made few negative CSP disclosures, yet the quantity of negative CSP disclosures varied among cultural clusters. Reports from Germanic/Nordic Europe showed the highest number of negative CSP disclosures, reports from Confucian Asia showed the lowest number and the Anglo cluster's number fell in between. The Asian firms communicated corrective actions more often than firms from the other clusters.Research limitations/implicationsThis study focused on negative CSP disclosures in the CSR reports – not omitting negative CSP. The practice of self-laudatory CSR communication decreases the likelihood that relevant stakeholders will believe what firms report about.Originality/valueStudies on the quality and quantity of negative disclosures are rare; by examining cultural differences, this study contributes to the limited body of knowledge.

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Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

Negative disclosures in corporate social responsibility reporting

Einwiller

Carroll

2020

CCIJ

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“…Employees’ reactions to the use of their data might have negative consequences for organizations. Research has indicated the importance of the trust with regard to blockchain technology (Dierksmeier & Seele, 2018 ; Whelan, 2019 ) and resulting organizational reputation (Carroll & Olegario, 2020 ). If employees feel as though their privacy is being violated, they might feel that the organization is unethical and therefore lose trust, be less committed and be less motivated at work.…”

Section: Discussionmentioning

confidence: 99%

The Ethics of Blockchain in Organizations

Sharif

Ghodoosi

2022

J Bus Ethics

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Blockchain is an open digital ledger technology that has the capability of significantly altering the way that people operations (i.e. human resource management) operate in organizations. This research takes a first step in proposing several ways in which the blockchain technology can be used to improve current organizational practices, while also considering the ethical implications. Specifically, the paper examines the role that blockchain technology plays in three primary areas of people operations: (1) entry to the organization (via recruitment and selection), (2) intraorganizational processes (including compensation via smart contracts, retention and motivation via shared leadership and conflict management via network-based dispute resolution, and performance management), and (3) exit (offboarding). In each section, the paper reviews the ethical implications from the lenses of virtue ethics, utilitarianism, deontology and contractarianism. The paper concludes that in whole the implementation of blockchain technology in people operations processes can create a more ethical work environment. However, careful implementation is necessary and requires extensive examination of ethical implications in advance.

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“…However, PR practice has increasingly moved from defending and managing corporate reputation to being a “guardian” of corporate reputation by using PR as the mechanism for holding organizations accountable to society for their actions (Carroll and Olegario, 2020). For instance, Adidas' Bare Breast Campaign boldly ignores censorship guidelines to aid understanding of an issue that many people face today – lack of body confidence.…”

Section: The Role Of Pr In Driving Public Discourse For Social Changementioning

confidence: 99%

The role of public relations in shaping service ecosystems for social change

Fehrer

Baker

Carroll

2022

JOSM

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PurposeWicked problems require holistic and systemic thinking that accommodates interdisciplinary solutions and cross-sectoral collaborations between private and public sectors. This paper explores how public relations (PR) – as a boundary-spanning function at the nexus of corporate and political discourse – can support societies to tackle wicked problems.Design/methodology/approachThis conceptual paper synthesizes literature on PR with a service ecosystem perspective. The authors use the service ecosystem design framework to structure the PR literature and develop a model of service ecosystem shaping for social change, which highlights the important role that PR can play in shaping processes.Findings The authors explicate how PR can (1) facilitate value cocreation processes between broad sets of stakeholders that drive positive social change, (2) shape institutional arrangements in general and public discourse in particular, (3) provide a platform for recursive feedback loops of reflexivity and (re)formation that enables discourse to ripple through nested service ecosystems and (4) guide collective shaping efforts by bringing stakeholder concerns and beliefs into the open, which provides a foundation for collective sense-making of wicked problems and their solutions.Originality/valueThis paper explains the complexity of shaping service ecosystems for positive social change. Specifically, it highlights how solving wicked problems and driving social change requires reconfiguration of the institutional arrangements that guide various nested service ecosystems. The authors discuss in detail how PR can contribute to the shaping of service ecosystems for social change and present a future research agenda for both service and PR scholars to consider.

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Pathways to Corporate Accountability: Corporate Reputation and Its Alternatives

Cited by 20 publications

References 38 publications

Negative disclosures in corporate social responsibility reporting

Negative disclosures in corporate social responsibility reporting

The Ethics of Blockchain in Organizations

The role of public relations in shaping service ecosystems for social change

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