Patient and health care professional views and experiences of computer agent-supported health care

Early experience of the use of short message service (SMS) technology in routine clinical care

“…GPs under pressure retort that sometimes patients themselves are to blame for appointment difficulties through non-attendance. 4,5 Ensuring an appropriate relationship between clinicians and patients who seek their advice electronically remains a major problem as the recent case of the eMed site shows. 6 Repeat prescription ordering has also become a source of frustration for some patients as different GP practices have differing policies on ordering -by post, telephone answering machines or telephone.…”

Adherence factors to paperless primary healthcare: a focus group study

“…Patients' and primary care physicians' opinions concerning existing and upcoming ICT solutions have been sought in a number of studies (4, 5, 7-9, 11, 13-15). These studies have seldom analysed opinions and concerns of primary-care nurses, usually the first point of a patient's contact with the health system (4,5,(16)(17)(18)(19). Primary care provides almost unlimited access to healthcare and deals with a wide array of health problems across a spectrum of age, sex and other characteristics.…”

Evaluation of Satisfaction and Use of Electronic Intervention for Behavior Change

“…1 Use of electronically delivered interventions is expanding into multiple areas of healthcare. 3,4,9,10 Goals of eHealth interventions are purpose dependent and diverse including automation of tasks (clinical alerts, medication reminders), patient monitoring, documentation replacements, information gathering (monitoring behavior, use, education), and supplementation and replacement of patient education programs. 3,4,9,11 Electronic interventions offer flexibility in the way information is displayed, accommodating multiple purposes and user experiences.…”

“…3,4,9,10 Goals of eHealth interventions are purpose dependent and diverse including automation of tasks (clinical alerts, medication reminders), patient monitoring, documentation replacements, information gathering (monitoring behavior, use, education), and supplementation and replacement of patient education programs. 3,4,9,11 Electronic interventions offer flexibility in the way information is displayed, accommodating multiple purposes and user experiences. 1,9,12,13 eHealth applications include Internet Web sites, available software, interactive online discussions, and, most recently, video games with online capabilities.…”

“…17,18 Younger persons accept asynchronous communication, electronic solutions, and resources more readily than do older adults. 4,19,20 Use of electronic delivery methods is negatively affected by a number of factors including low computer literacy, user distraction associated with noisy learning environments and interruptions, rigidly controlled program sequences, and program flexibility limited by lack of information depth. 1,9 …”