Patient and health professional satisfaction with an interdisciplinary patient safety program

Ruiz-Millo, Oreto; Climente‐Martí, Mónica; Navarro-Sanz, José Ramón

doi:10.1007/s11096-018-0627-7

Cited by 7 publications

(7 citation statements)

References 19 publications

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“…The median patient satisfaction score of 80 [IQR 70-90] with the intervention of the ED pharmacist was comparable with previous similar reported scores for interventions of clinical pharmacists [ 25 ]. This high score might be explained by providing useful information about their medication and the face-to-face time the pharmacist spent with the patient.…”

Section: Discussionsupporting

confidence: 82%

The effect of emergency department pharmacists on drug overuse and drug underuse in patients with an ADE-related hospitalisation: a controlled intervention study

Rahman

Nikolik

Ridder

et al. 2022

BMC Health Serv Res

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Background Drug overuse or drug underuse are the most common causes of adverse drug events and can lead to hospital admissions. Using clinical pharmacists in the emergency department may improve patient safety as they are specialised in recognising of adverse drug events and tackling drug overuse and drug underuse. This study tested the effect of an emergency department pharmacist on the number of medication changes for drug overuse and drug underuse taking place in patients with an adverse drug event-related hospitalisation following an emergency department visit. Methods A multicenter prospective non-randomized controlled intervention study was conducted in a university hospital and a general teaching hospital. Trained emergency department pharmacists included patients in the intervention group with a hospital admission related to an adverse drug event. The interdisciplinary intervention consisted of a pharmacist-led medication review, patient counselling regarding medication, and information transmission to general practitioners and community pharmacies after discharge. The control patients were also admitted after an emergency department visit and received the usual care. The primary outcome was the number of medication changes for drug overuse and drug underuse that took place during hospital admission and persisted 6 months thereafter. Poisson regression analysis was used to estimate the difference in these medication changes between the intervention group and the control group. Results A total of 216 patients were included (intervention group 104, control group 112). In the intervention group, 156 medication changes for drug overuse and drug underuse persisted 6 months after admission compared to 59 in the control group (adjusted rate ratio 1.22 [95%CI 1.01-1.49] p = 0.039). Conclusion Emergency department pharmacists do contribute to reduction of drug overuse and drug underuse of medication in patients with a hospitalisation related to adverse drug events after an emergency department visit.

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Section: Discussionsupporting

confidence: 82%

The effect of emergency department pharmacists on drug overuse and drug underuse in patients with an ADE-related hospitalisation: a controlled intervention study

Rahman

Nikolik

Ridder

et al. 2022

BMC Health Serv Res

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“…Several quantitative tools and frameworks, such as the Picker Patient Experience Questionnaire, have been developed to measure patient experience . Survey studies generally report positive experience and satisfaction with CMRs, but a qualitative approach providing in‐depth data is needed to get an understanding of the factors influencing these experiences in order to improve clinical practice…”

Section: Introductionmentioning

confidence: 99%

Comprehensive medication reviews by ward‐based pharmacists in Swedish hospitals: What does the patient have to say?

Kempen

Kälvemark

Gillespie

et al. 2019

Evaluation Clinical Practice

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Rationale, aims, and objectives: Inappropriate medication prescribing and use amongst older patients is a major patient safety and health care problem. To promote appropriate medication prescribing and use, comprehensive medication reviews (CMRs) by ward-based pharmacists, including follow-up telephone calls after hospital discharge, have been conducted in older patients in the context of a randomized controlled trial (RCT). One of the key actors in a CMR is the patient. To support the understanding of the effects of CMRs on patients' health outcomes and improve clinical practice, knowledge about the patient perspective is needed. We therefore aimed to explore older patients' experiences with, and views on, hospital-initiated CMRs and follow-up telephone calls by ward-based clinical pharmacists within an RCT. Methods:We conducted in-depth semi-structured interviews with 15 patients (66-94 years) and carers from four hospitals in Sweden. Discussion topics included communication, information, decision-making, and effects on the patient. Interviews took place after discharge, were audio-recorded, transcribed verbatim, and thematically analysed using a framework approach. Results: In general, patients' experiences and views were positive. Seven key themes were identified: (a) feeling of being taken care of and heterogenous health effects; (b) the pharmacist is competent; (c) despite the unclear role of pharmacists, their involvement is appreciated; (d) patients rely on health care professionals for decision-making; (e) importance of being informed, but receiving and retaining information is problematic; (f) time, location, and other factors influencing the effectiveness of CMRs; and (g) generic substitution is a problem. Conclusions: Older patients generally have positive experiences with and views on CMRs and follow-up telephone calls. However, some factors, like the unclear role of the ward-based pharmacist and problems with receiving and retaining information, may negatively impact the effectiveness of these interventions. Future initiatives on hospital-initiated CMRs by clinical pharmacists should address these negative factors and utilize the positive views. KEYWORDS clinical pharmacists, health services for the aged, interdisciplinary health team, patient involvement, qualitative research, review, drug utilization

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“…This correlation can help to surpass many of the current milestones in the pharmaceutical field and could lead to a better relationship in the physicianpatient-pharmacist triangle. Data from literature shows that patients´ satisfaction with their treatments was linked with a higher success rate of treatment [36][37][38][39][40][41][42][43][44][45][46]. Our results highlight that patients who trust their pharmacist are more likely to evaluate their treatment efficiency.…”

Section: Patient´s Perception Regarding Cpp Requirementmentioning

confidence: 66%

Patient Satisfaction Regarding Compounded Pharmaceutical Products and Implications on Pharmaceutical Practice Management

BÎRSAN¹

2021

FARMACIA

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Nowadays, industrial pharmaceutical products (IPP) have the largest share in the pharmaceutical market compared to the compounded pharmaceutical products (CPP) for which there are no similitude in the industry. We set out to study the patient satisfaction concerning CPP, as part of the pharmaceutical care received in community pharmacies, using a specific questionnaire. For 4 weeks 1000 questionnaires were completed by patients in a total of 10 community pharmacies from Iaşi County, Romania. The evaluation of patient satisfaction regarding pharmaceutical preparations could be assessed from the perspective of the trust degree in pharmacist advice who recommends these types of pharmaceutical products: CPP or IPP. Patients' responses showed a greater confidence in pharmacist advice regarding the compounded pharmaceutical products made through the pharmaceutical science and art versus their experiences with the industrial pharmaceutical products. RezumatÎn prezent, preparatele farmaceutice industriale (IPP) au ponderea cea mai mare pe piața farmaceutică comparativ cu preparatele farmaceutice magistrale (CPP), produse pentru care nu există un similar în industrie. Studiul și-a propus evaluarea satisfacției pacienților cu privire la preparatele magistrale (CPP), ca parte a consilierii farmaceutice primite în farmaciile comunitare, utilizând un chestionar. Timp de 4 săptămâni au fost completate 1000 de chestionare de către pacienți, în 10 farmacii comunitare din județul Iași. Evaluarea satisfacției pacienților cu privire la preparatele farmaceutice poate fi făcută din perspectiva gradului de încredere în farmacistul care recomandă produsele farmaceutice, magistrale sau industriale. Răspunsurile pacienților au arătat o mai mare încredere în recomandările și consilierea cu privire la produsele farmaceutice realizate în farmacie, recurgând la știința și arta preparării acestora, față de propriile lor experiențe referitoare la produsele farmaceutice industriale.

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Patient and health professional satisfaction with an interdisciplinary patient safety program

Cited by 7 publications

References 19 publications

The effect of emergency department pharmacists on drug overuse and drug underuse in patients with an ADE-related hospitalisation: a controlled intervention study

The effect of emergency department pharmacists on drug overuse and drug underuse in patients with an ADE-related hospitalisation: a controlled intervention study

Comprehensive medication reviews by ward‐based pharmacists in Swedish hospitals: What does the patient have to say?

Patient Satisfaction Regarding Compounded Pharmaceutical Products and Implications on Pharmaceutical Practice Management

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