BackgroundImproving a patient’s experience with their care through an online interface
for communication (an eHealth patient portal) has been shown to be
beneficial in some studies of chronic disease populations. However, little
is known about the effectiveness of an eHealth portal for delivery of care
to home dialysis patients.ObjectivesPrimary: To determine whether an eHealth portal is effective
at improving a patient’s experience with their home dialysis care.
Secondary: (1) To determine whether an eHealth portal
improves health-related quality of life for home dialysis patients, (2) to
assess patient satisfaction with an eHealth portal and perceived impact on
aspects of their home dialysis therapy and health, (3) to determine the
acceptability of the eHealth portal software, and (4) to determine the
change in telephone usage for communication after patient adoption of an
eHealth portal.DesignSingle-arm pilot trial with recruitment over a 4-month period.SettingThe multidisciplinary home dialysis clinic in Halifax Nova Scotia Canada.PatientsAdults (>18 years) receiving either home hemodialysis or peritoneal
dialysis.MeasurementsConsumer quality index (CQI), health-related quality of life using the
EuroQol Five Dimensions Questionnaire (EQ-5D), acceptability of the eHealth
portal software (using the Acceptability E-scale), and
satisfaction/perceived impact (using a modified questionnaire).MethodsA web-based application (McKesson, Canada, RelayHealth®) allowed patients and
health care workers to communicate through a secure, password-protected
online portal that permitted visualization of the messaging history by
patient and provider. Patients and the home dialysis health care team had
the ability to send messages related to patient care at any time including
proposed changes to medication, instructions after a clinic visit, times of
new appointments, upcoming investigations, or questions about care. Patient
experience with home dialysis care using the CQI, health-related quality of
life using the EQ-5D, acceptability of the eHealth portal software, and
satisfaction/perceived impact were assessed at baseline, 6, and 12 months of
follow-up (where applicable). Total minutes of telephone communication was
assessed prior to and after adoption of the portal.ResultsOf the 41 patients who consented to join the portal, 27 (66%) created an
online account. At baseline, patients had a positive experience for the care
and communication provided by their nephrologist (CQI: 3.63, 95% confidence
interval [CI]: 3.50-3.76) and this did not change significantly over the
study period. Similar results were observed for the care provided by other
nephrology health care team members. Health-related quality of life using
the EQ-5D score was 0.80 (interquartile range [IQR]: 0.71-0.83) at baseline
and this also did not significantly change over the study period. Patients
were satisfied with the eHealth portal (mean Likert scale score of 6.5 ± 0.6
in overall satisfaction, scale ranging from 1 completely dissatisfied to 10
completely satis...