“…There have been persistent calls for dramatic changes in the model of primary care-from reports by the National Academy of Medicine [3,4], from the Future of Family Medicine report [1], and from the Joint Statement on the Patient Centered Medical Home [5]. Following these leads, the UNC Family Medicine Center implemented advanced access [6,7], designed new coordinated systems of care for chronic disease (including diabetes and congestive heart failure) [8,9], and began to systematically address tobacco use in our practice [10,11]. We obtained and renewed PCMH recognition [12], embedded social work care management [13], launched a new home-based care service, implemented interventions to reduce hospital readmissions, and built a regional system of care for uninsured patients in collaboration with partners in the UNC Health Care System [14], Piedmont Health Services, and Community Care of Central Carolina.…”