Patient centred consultation, satisfaction and young patients: A cross-country analysis

Abstract

Objectives: The aim of this study was to investigate the link between perceived dimensions of patient centred care and the satisfaction of adolescents and young adults within the UK, USA, Australian, Italian, and Chinese healthcare systems. Methods: One thousand and thirty-four participants (212 from China,206 from Australia,208 from UK, 202 from USA, and 206 from Italy) answered a self-report questionnaire assessing the perceived dimensions of patient centred care. Factor analysis (PFA) was conducted on the data to identify relevant dimensions. One-way ANOVAs were run to identify differences between country samples related to perceived dimensions of patient centredness, and a multi-level multiple regression model was computed to assess the link between satisfaction and dimensions of patient centred care. Results:. Countries' mean scores on 'Satisfaction with Care' (PF1) and on 'Psychosocial Context' (PF2) were statistically significant by inspecting the ANOVAs (p<.05). Satisfaction with care was predicted by PF2 and clinical utilization. Conclusion: An online survey collected meaningful data on perceptions of healthcare received by respondents from five countries. This initial international study highlights important associations worthy of closer investigation. Practice Implications: Healthcare providers should assess comprehensively the psychosocial context of young patients during consultations.

Influence of Risk of Drug–Drug Interactions and Time Availability on Patient Trust, Satisfaction, and Cooperation with Clinical Pharmacists

“…Khomami [36] found a positive relationship between patient satisfaction and their willingness to cooperate with nurses. Conti and Humphris [37] indicated that patient satisfaction has a positive effect on the duration of the relationship between patients and physicians. According to prior studies, satisfaction may be a factor affecting patients’ willingness to cooperate with clinical pharmacists.…”

Self‐reported factors for improving patient's dental care: A pilot study

“…Good communication, understanding, and empathy should be practiced in all dental care, not just to treat patients with special needs (Kulich et al, 2003). Communication is essential in treating young patients (Conti & Humphris, 2019) Treatment-and personnel-related factors were associated with dental care situations when placed on a timeline here. This is of utmost importance in fear-arousing situations like during surgical operations and extractions and patients should be given ways to cope with those situations.…”

“…Good communication, understanding, and empathy should be practiced in all dental care, not just to treat patients with special needs (Kulich et al, 2003 ). Communication is essential in treating young patients (Conti & Humphris, 2019 ). Most of the suggestions for improvements included some examples or aspects of two‐way dialog: “I like when the dentist tells what he/she is doing and asks me often if I am fine” (female, 36 years).…”

“…Patient‐centered care (PCC) is one of the key elements in the literature on the quality of health services (Mills et al, 2014 ). In previous studies, especially in dentistry, the area of focus from a patient perspective has mainly been the quality of the outcomes of specific treatments, oral health‐related quality of life (OHRQoL), or patient satisfaction measured by structured questionnaires (Ali, 2016 ; Beecher et al, 2021 ; Conti & Humphris, 2019 ). Instead of patients themselves, patients' perspective on improving dental care has been estimated by healthcare professionals (Damiano et al, 2019 ).…”

“…Modern dentistry aims to see patients as active members of the dental care treatment cascade (Anderson & Thomas, 2003 ; Chiou et al, 2020 ; Pelzang, 2010 ; Perazzo et al, 2020 ). Consequently, instead of listing barriers, patients could offer key elements for improving dental health care (Conti & Humphris, 2019 ; Krichauff et al, 2020 ). Vulnerable patient groups like dentally fearful patients can give valuable suggestions on how to improve their attendance and alleviate their anxiety during stressful dental appointments (Krichauff et al, 2020 ; Wang et al, 2017 ).…”