Patient co-creation activities in healthcare service delivery at the micro level: The influence of online access to healthcare information

Abstract

Newcastle University ePrints -eprint.ncl.ac.uk Osei-Frimpong K, Wilson A, Lemke F. Patient co-creation activities in healthcare service delivery at the micro level: the influence of online access to healthcare information. ABSTRACTThe healthcare sector has undergone a number of transformations in recent years, partly due to recent advances in technology. This triggered our study to examine patients' desire to seek health information largely driven by increased access via the Internet and the cumulative impacts on value co-creation. We employed a sequential exploratory design involving a phenomenological approach in the qualitative phase, followed by a quantitative survey design to further our understanding of the influence of technology in co-creating value in healthcare at the micro level. Advances in technology have empowered patients to be informed, which enabled them to play an active role in clinical encounters with the doctor. The findings suggest pre-encounter information search impacts positively on improved service engagement and commitment to compliance with medical instructions. It does this by shaping the nature of interactions; enhancing provider-patient orientation; and increasing their involvement in a shared decision-making process. From a theoretical perspective, our study integrates multiple research perspectives (e.g., access to information, online information seeking and knowledge creation, healthcare consultation models, etc.) and extends research on patient integration, participation, and co-creation of value. The conceptualization of value co-creation activities in this study suggests a need for service providers to adopt delivery approaches that would effectively integrate patient resources to co-create value.

Patient–Physician Interaction and Trust in Online Health Community: The Role of Perceived Usefulness of Health Information and Services

“…It can be said that the contemporary doctor-patient relationship in China is still not optimistic.Health information refers to the sum of health-related information or disease-related information. Patients who have a good grasp of health knowledge and their own health status have highly compliance [11] and actively participate in the whole process of diagnosis, prescription, and treatment [12]. From the perspective of social support, online health information support can guide patients to better self-management and self-care [13].…”

Consumerism in online health information search and self‐tracking devices

“…In the simplest sense, this means that there are differences between groups of people, for example, when it comes to their interests, skills of taking advantage of available information or avoiding risks with the use of the information. Moreover, educated people seek more health-related material online (Jacobs, Lou, Ownby, & Caballero, 2014;Osei-Frimpong, Wilson, & Lemke, 2018).…”

Users' search mechanisms and risks of inappropriateness in healthcare innovations: The role of literacy and trust in professional contexts

“…This approach combines an initial qualitative method aimed at inducing from professionals an explanatory model on patients'' knowledge search; and a subsequent quantitative method to test the model with patients (Creswell, 2013). Mixed methods are increasingly used in innovation research, building on the premise that triangulating qualitative and quantitative data reduces the weaknesses of each type of data (Osei-Frimpong et al, 2016;Teddlie and Tashakkori, 2009). Our design, in particular, aimed at triangulating insights from professionals (who controlled the design and implementation of initiatives to elicit patients'' knowledge search); with empirical authentication from patients (who are the recipients of these initiatives, and implement knowledge searches).…”