Patient empowerment and engagement with a health infomediary

Khuntia, Jiban; Yim, Dobin; Tanniru, Mohan; Lim, Sanghee

doi:10.1016/j.hlpt.2016.11.003

Cited by 26 publications

(31 citation statements)

References 50 publications

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“…Prior work on health infomediaries includes establishing definitions for health infomediaries and their attributes (Vega, DeHart, & Montague, 2011); qualitatively exploring inhibitors and motivators (Ambrose & Basu, 2012); classification of user categories (Yim et al, 2015); and trust, privacy, and information use issues with infomediaries (Lim & Kim, 2012). Existing studies allude to the need for knowledge sharing and the role of user empowerment in this process (Khuntia et al, 2017;Marabelli, Newell, Krantz, & Swan, 2014).…”

Section: Prior Work and Theoretical Backgroundmentioning

confidence: 99%

“…Empowerment refers to a process by which individuals, groups, or organisations gain control over matters that are of interest to them (Zimmerman, 1995). Health infomediaries may be able to provide patients with empowerment by contributing to their understanding of how to manage and monitor disease (Khuntia et al, 2017). Prior studies note that empowerment, as a form of intervention, might have varying characteristics in different contexts given different cultural or societal values, power distance, and organisational hierarchies.…”

Section: Prior Work and Theoretical Backgroundmentioning

confidence: 99%

“…Health infomediaries are online platforms, portals, websites, and discussion forums dedicated to health. Their goal is to bring patient and provider or patient and patient together to share knowledge for health management (Khuntia, Yim, Tanniru, & Lim, 2017). Health infomediaries offer health and wellness-related information, including advice, guidance, and health evaluation functionalities.…”

Section: Introductionmentioning

confidence: 99%

“…Once a user base is created, physicians and other vendors are more likely to participate and may provide financial resources for the infomediaries. Hence, for health infomediaries to be sustainable, user engagement and knowledge exchange are essential (Khuntia et al, 2017;Yim et al, 2015). This process underscores the need for a motivation-oriented approach, whereby patients are motivated to participate and contribute to an infomediary's knowledge base.…”

Section: Introductionmentioning

confidence: 99%

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Knowledge sharing in a health infomediary: role of self-concept, emotional empowerment, and self-esteem

et al. 2018

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Health infomediary systems are emerging as important knowledge sharing platforms that help patients manage their own health outside of traditional health care delivery models. Patients participate in health infomediaries to learn from other patients' experiences and knowledge. Knowledge sharing is an important aspect of the success of a health infomediary. Factors related to self-concept have been widely studied in the domains of psychiatry and psychology, in settings such as mental health and behavioural well-being, but remain unexplored in the digital health context. In particular, it is not known how self-concept influences knowledge sharing behaviours in health infomediaries. This study posits that self-efficacy, social identity, and self-stigma drive knowledge sharing in an infomediary through emotional empowerment and appearance-contingent self-esteem. We use the health belief model as a foundation to propose a two-stage model and testable hypotheses. We used secondary archival data of 222 patients participating in a health infomediary specialising in reconstructive surgery. Analyses using structural equation modelling and econometric methods support the hypotheses. Findings broadly suggest that there are distinct paths through emotional empowerment and appearance-contingent self-esteem that can motivate users to contribute knowledge in health infomediaries. We explain the managerial insights and contributions of our study.

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Section: Prior Work and Theoretical Backgroundmentioning

confidence: 99%

Section: Prior Work and Theoretical Backgroundmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Knowledge sharing in a health infomediary: role of self-concept, emotional empowerment, and self-esteem

et al. 2018

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“…The concept of empowerment of patients is spreading everywhere (Figure 1). The focus is on encouraging patient's individual selection in the field of treatment [7] and involving public organizations to develop mechanisms for providing quality medical care [8].…”

Section: Increased Involvement Of Patients In the Health Sectormentioning

confidence: 99%

Detection of patterns and trends in patient behavior while using electronic applications and Internet resources for self-diagnosis

Polynskaya¹,

Mesropyan²

2018

Bus. Inform.

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Information and communication technologies have changed the world, aff ecting all sectors of the national economy including the medical industry. There is rapid growth in the dependence of the quality of medical services on the use of information systems. Gradually, information systems are beginning to take over part of doctors' work. Digitalization also has aff ected ordinary citizens. There is a growing popularity of electronic applications and Internet resources in the health care industry among users of the network. As a result, self-diagnosis and self-treatment are improving with their use. Therefore, it is important to assess the possibilities for the coexistence of traditional medicine with modern digital technology opportunities that the citizens are facing these days. The authors of this research have carried out a series of studies to identify the patterns of patient behavior using electronic applications and Internet resources for self-diagnosis, as well as factors that contribute to or impede the development of such use. The following actions were performed: high-quality content analysis of medical web applications, 40 in-depth interviews with doctors and pharmacists, a mini focus group with representatives of the health service, as well as an online survey of two hundred respondents in the social network Facebook. As a result of the study, patients were segmented according to typical behavioral patterns with regard to the use of electronic applications and Internet resources in the fi eld of medicine. We identifi ed the attitude towards Internet self-diagnosis of doctors and pharmacists on the one hand and patients, on the other, as well as factors contributing to or impeding the growth of Internet diagnostics.

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