Patient experiences during waiting time for dental treatment

Tuominen, Risto; Eriksson, Anna‐Leena

doi:10.3109/00016357.2011.575079

Cited by 12 publications

(10 citation statements)

References 22 publications

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“…The findings of a study conducted by Fux-Noy, et al [18] explained that the level of dental anxiety increased in children who were waiting for emergency treatment in comparison to those scheduled for dental treatment who knew that they will be seen by a dentist. A study also found that children's dental anxiety can be reduced by preventing emergency treatments, scheduling routine dental visits and decreasing waiting time [19].…”

Section: Discussionmentioning

confidence: 99%

“It’s a waste of time coming here, better go to private clinics with wider options for treatment”: patient’s perception on dental services provided in Fiji

Nair

Mohammadnezhad

2022

BMC Health Serv Res

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Background Oral health can influence the quality of an individual’s life. Patient’s perception of the service plays a vital role in understanding the reasons as to why a patient may be satisfied or dissatisfied with the service that they accessed at a dental setting. As no studies have been done in Fiji until now, this study aimed to explore the perceptions of patients on services provided by the largest dental clinic in the Central/Eastern division in Fiji. Method A qualitative study was used to collect data from patients who visited the Colonial War Memorial Hospital (CWMH) dental clinic in Suva Fiji from 5th August to 31st October, 2020. All patients above the age of 18 of both genders and from any ethnicity who visited the CWMH dental clinic during the period of data collection were included the study. A total of 25 participants were interviewed for this study using the in-depth interview method till data saturation occurred. A semi-structured open-ended questionnaire was used to collect data using face-to-face in-depth interviews. The data were transcribed and analyzed using manual thematic analysis process to gather the themes and sub-themes for the results. Results A total of 25 patients were interviewed, with a majority (n = 14) being men and 15 were of I-Taukei background. Five themes emerging from data analysis include: Waiting time before treatment, Cost of Treatment, Accessibility of services, Privacy and confidentiality and Range of treatment options. The patients had an expectation to get the best treatment but face many hurdles while trying to get the treatment that they expect. The shortfalls on the part of this dental clinic caused an onset of negative perception among its users. Conclusion This study shows an overall dissatisfaction with regards to services delivery among the patients who use the CWMH dental clinic for dental care purposes. The decision makers need to look into the genuine concerns that have been raised by patients in order to create improvements in services delivery and create an array of satisfaction for its patients.

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Section: Discussionmentioning

confidence: 99%

“It’s a waste of time coming here, better go to private clinics with wider options for treatment”: patient’s perception on dental services provided in Fiji

Nair

Mohammadnezhad

2022

BMC Health Serv Res

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“…The overall average waiting time of 44 days from referral to treatment (Table 1) is commendable as it has been shown by Dudko 6 that waiting times over 46 days can contribute to patient dissatisfaction considerably, reducing compliance during a course of care and the overall patient experience. In another study, Tuominen and Eriksson 21 also reported 45.8 days as the maximum average acceptable waiting time for non‐urgent dental treatment. As a secondary care service, the university clinic's provision of service within an average of 44 days from referral to treatment falls comfortably within the category 2 criteria (i.e.…”

Section: Discussionmentioning

confidence: 94%

Oral surgery waiting lists at an Australian university dental school

2022

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Objective The aim of this study was to investigate the waiting times experienced by patients referred to an Australian University oral surgery clinic over a 2‐year period. Materials and method A single‐centre retrospective study was conducted to determine the waiting times for oral surgery services at the Griffith University postgraduate clinic. The first 233 patients were selected out of a total of 587 randomised patients and data collected regarding referral sources, procedures undertaken and the number of days from referral to consultation, then to treatment collected from the clinic's management software. Results Of the 233 referrals, 121 were female (52%) and 112 male (48%). Many patients were between 20 and 29 years representing approximately 40% (n = 93) of the sample. Analyses of referred patients showed that a significant number of public (i.e. non‐private‐paying) patients (73%, n = 170) were treated in the study period. Most patients waited only 1–2 weeks to be seen for a consultation from date of referral and treatment from date of consultation. Nearly half (49.7%, n = 116) were treated within 2 months of being referred. Once the patient was referred, the overall mean waiting time was 44 days from referral to treatment. Treatment comprised of either procedures undertaken under local anaesthesia (LA) (76.7%, n = 179) or consultations only with patients either declining treatment, deemed not in need of surgical intervention, or referred for more advanced management such as the need for general anaesthesia (23.3%, n = 54). Surgical removal of third molars (36.1%, n = 84) was the most common reason for referral. Conclusion A variety of minor oral surgery procedures can be provided under local anaesthesia with acceptable accessibility and shorter public oral surgery waiting lists.

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“…However, the long waiting time and treatment queues are problematic: 23% of patients were less satisfied with the long waiting time. An Australian study found that patients needed to wait 5 years to see the dentist 11 , and in Malaysia, a patient needed to wait 3 months to access a government insurance dental health service. 6 There is no data show about waiting time for a patient in Indonesia.…”

Section: Discussionmentioning

confidence: 99%

Patient Satisfaction with the National Health Insurance Scheme Dental Service in Kupang, East Nusa Tenggara

Sidabutar

Simamora

Sidabutar

2019

JIDA

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Introduction: Patients with government insurance such as National Health Insurance Scheme (BPJS) use capitation system with low dental services payment. Patients should be treated professionally without considering payment system whether government or private insurance. Objective: The aim of this study is to know the satisfaction of the patients who visited dental treatment in BPJS facilities. Method: Data collected using structured questionnaire from Bhayangkara, W.Z Yohanes General Hospital, Public Health center in Kupang Kota and Pasir Panjang from June 1st – October 31st 2018. There were 46 samples from each hospital and 45 from each public health center. The study variables were patient satisfaction with dental health service accessibility, communication between patient, dentist, and staff, and safety and technology during the dental treatment. Result: Patients aged between 20 and 45 years old were the most common users of dental health services (59%). Patients with BPJS and Kartu Indonesia Sehat (KIS) insurance who paid by government were the most common patients to visit a dental health service facility (83.1%). Easy access to see the dentist was highly satisfying for 83.1% of the respondents. The BPJS patients were satisfied with the results of dental treatment (68.3%) and, concerning communication, 71.6% of the patients were satisfied with the dentist’s friendliness. Patients were quite satisfied with the ease of contacting the dentist (89.1%). Regarding instrument sterilization, 26.2% of the respondents were quite satisfied. On communication related to the dental treatment procedure, 23.5% of the respondents were quite satisfied. Regarding the technology in dental treatment, 30.6% of the respondents were quite satisfied. Conclusion: BPJS patients were satisfied with dental health services which most of them had a low educational background, were female, worked as a private employee or homemaker and were patients with governmental aid.

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Patient experiences during waiting time for dental treatment

Abstract: Waiting for dental treatment appears to be well-tolerated, as long as the waiting time remains reasonable. Treatment providers seem to have few means with which to rank dental patients into several queues with different urgencies.

Cited by 12 publications

References 22 publications

“It’s a waste of time coming here, better go to private clinics with wider options for treatment”: patient’s perception on dental services provided in Fiji

“It’s a waste of time coming here, better go to private clinics with wider options for treatment”: patient’s perception on dental services provided in Fiji

Oral surgery waiting lists at an Australian university dental school

Patient Satisfaction with the National Health Insurance Scheme Dental Service in Kupang, East Nusa Tenggara

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