Patient health records: An exploratory study of patient satisfaction

Heath, Michele

doi:10.1016/j.hlpt.2017.10.002

Cited by 7 publications

(13 citation statements)

References 32 publications

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“…prompt spontaneous and intentional or accidental increase of influence on others seeking to increase and maintain high personal involvement. However, according to the social contagion theory individual's behaviors are subject to those of the people who are important to that individual(Christakis & Fowler, 2013;Heath & Porter, 2017).The positive and negative effects of social media use have been the center of…”

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confidence: 99%

Social Media and Resilience in the COVID-19 Crisis

Mano¹

2020

AASoci

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Social media have affected everyday life for many individuals for many years. Social media is now a major route for networking and increased support due to the limitations imposed to alleviate the quick and problematic spread of the pandemic. Considering the emergence of a crisis followed by the pandemic, here we present a general framework to unravel the impact of social media on resilience during the pandemic. More specifically, we present and discuss the possibility of both positive and negative outcomes of social media use on resilience during the crisis of COVID-19.

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confidence: 99%

Social Media and Resilience in the COVID-19 Crisis

Mano¹

2020

AASoci

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“…Change is difficult for anyone but, the recent addition of EHRs for many in the healthcare field is still viewed as a nearly impossible task (Heath and Porter, 2017;Rathert et al, 2017;Rollins, 2012). Many within the field view EHRs as cumbersome and not worth the efforts regardless of the federal incentives (Pauly et al, 1995).…”

Section: Literature Review Change Managementmentioning

confidence: 99%

“…The reasons for resistance vary but, the literature offers challenges such as installation issues, perceived cost, poor project planning, lack of accountability and lack of training to be a few of the more prominent issues (Boonstra and Broekhuis, 2010;Rathert et al, 2017). Resistance has been evident within all facets of healthcare, but physician resistance of the new technology has been particularly troubling (Flanagan et al, 2013;Heath and Porter, 2017;Rathert et al, 2017). For example, one study demonstrated 75 percent of the physicians stated they preferred traditional paper charts over computer-based entry and filing systems, and 60 percent of those physicians who had installed EHRs within their practices continued to keep paper records (Flanagan et al, 2013).…”

Section: Ehr Resistancementioning

confidence: 99%

“…The change process will sometimes encourage resistance as those experiencing the change are asked to move from the known to the unknown (Coghlan, 1993;Steinburg, 1992;Myers and Robbins;Zaltman and Duncan, 1977). Individuals experiences change in various ways (Carnall, 1986) and they also differ in their ability and willingness to adapt to change (Darling, 1993;Heath and Porter, 2017).…”

mentioning

confidence: 99%

“…The factors which either accelerate or impede change have been studied at the micro and macro levels of analysis (George and Jones, 2001;Heath and Porter, 2017;Rathert et al, 2017).…”

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confidence: 99%

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Change management overlooked: physician perspectives on EHR implementation

Heath

2019

AJB

Self Cite

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Purpose The purpose of this paper is to gain understanding into the human factors which might impede the change process. Change is inevitable in contemporary organizations and particularly within the healthcare field with respect to information technology (IT). Regardless of the amount of literature surrounding change management process organizational leaders will often ignore the human factors associated with the introduction of new IT. Design/methodology/approach This study sought to examine physician resistance surrounding the Electronic health record (EHR) change process through the lens of each of these three aspects of the Bovey and Hede (2001a) model through semi-structured interviews with physicians. Semi-structured interviews were conducted with physicians from hospitals within the Midwest. Findings The findings suggest that physicians have been impacted by the EHR change management system within their hospitals. Though each of the participants experienced different issues; it was clear from the data the change to an EHR system was disruptive to their day-to-day routines and caused various challenges. EHR change management research demonstrates physicians are resisting the change despite recognizing its potential benefits. Originality/value This paper contributes to the change management literature by examining how physician resistance can have a negative impact on healthcare organizations during a precipitous technology change. The study also provides a unique understanding of how technology resistance can disrupt an organizational change process.

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Obstacles to continued use of personal health records

Heath

Dunegan

2020

Behaviour & Information Technology

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Patient health records: An exploratory study of patient satisfaction

Cited by 7 publications

References 32 publications

Social Media and Resilience in the COVID-19 Crisis

Social Media and Resilience in the COVID-19 Crisis

Change management overlooked: physician perspectives on EHR implementation

Obstacles to continued use of personal health records

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