Patient-initiated online appointment scheduling: Pilot program at an urban academic dermatology practice

Yanovsky, Rebecca L.; Das, Smita

doi:10.1016/j.jaad.2020.03.035

Cited by 12 publications

(30 citation statements)

References 3 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The countries covered in the review include the United States [ 18 , 28 , 29 , 31 , 33 , 35 , 37 , 43 , 73 , 74 ], Taiwan [ 22 , 23 , 42 ], England [ 19 , 34 , 69 , 72 ], China [ 24 , 48 , 75 ], Australia [ 45 , 70 , 71 ], Canada [ 36 ], Iran [ 5 , 32 , 47 ], and the Philippines [ 26 ]. Another article included 7 countries in Europe [ 44 ].…”

Section: Resultsmentioning

confidence: 99%

“…A data extraction Microsoft Excel spreadsheet was developed to systematically record the details of the articles. Charted data ( Multimedia Appendix 2 [ 5 , 18 , 19 , 21 - 24 , 26 , 28 , 29 , 31 - 37 , 42 - 45 , 47 , 48 , 69 - 75 ]) included article characteristics (author, year, and country), intervention characteristics (stand-alone or component, source, introduction, description of design, and identified need), research design, setting, intervention measures assessing the impact of self-scheduling, and main results. Relevant results were extracted from the results section of each article.…”

Section: Methodsmentioning

confidence: 99%

“…There is evidence that automated self-scheduling provides value and that health care organizations can benefit from it. Researchers have identified the advantages of automated patient self-scheduling for health care organizations in the form of labor savings [ 18 - 22 ], information transparency [ 23 , 24 ], cost reduction [ 25 ], cycle time [ 26 ], patient satisfaction [ 27 , 28 ], patient accountability [ 29 ], patient information [ 30 ], patient time savings [ 31 ], physician punctuality [ 32 ], patient loyalty [ 23 ], and patient attendance [ 33 - 37 ]. Reducing missed appointments increases a health care organization’s efficiency and the effective allocation of resources [ 38 ].…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Barriers to and Facilitators of Automated Patient Self-scheduling for Health Care Organizations: Scoping Review

Woodcock¹

2022

J Med Internet Res

View full text Add to dashboard Cite

Background Appointment management in the outpatient setting is important for health care organizations, as waits and delays lead to poor outcomes. Automated patient self-scheduling of outpatient appointments has demonstrable advantages in the form of patients’ arrival rates, labor savings, patient satisfaction, and more. Despite evidence of the potential benefits of self-scheduling, the organizational uptake of self-scheduling in health care has been limited. Objective The objective of this scoping review is to identify and to catalog existing evidence of the barriers to and facilitators of self-scheduling for health care organizations. Methods A scoping review was conducted by searching 4 databases (PubMed, CINAHL, Business Source Ultimate, and Scopus) and systematically reviewing peer-reviewed studies. The Consolidated Framework for Implementation Research was used to catalog the studies. Results In total, 30 full-text articles were included in this review. The results demonstrated that self-scheduling initiatives have increased over time, indicating the broadening appeal of self-scheduling. The body of literature regarding intervention characteristics is appreciable. Outer setting factors, including national policy, competition, and the response to patients’ needs and technology access, have played an increasing role in influencing implementation over time. Self-scheduling, compared with using the telephone to schedule an appointment, was most often cited as a relative advantage. Scholarly pursuit lacked recommendations related to the framework’s inner setting, characteristics of individuals, and processes as determinants of implementation. Future discoveries regarding these Consolidated Framework for Implementation Research domains may help detect, categorize, and appreciate organizational-level barriers to and facilitators of self-scheduling to advance knowledge regarding this solution. Conclusions This scoping review cataloged evidence of the existence, advantages, and intervention characteristics of patient self-scheduling. Automated self-scheduling may offer a solution to health care organizations striving to positively affect access. Gaps in knowledge regarding the uptake of self-scheduling by health care organizations were identified to inform future research.

show abstract

Section: Resultsmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Barriers to and Facilitators of Automated Patient Self-scheduling for Health Care Organizations: Scoping Review

Woodcock¹

2022

J Med Internet Res

View full text Add to dashboard Cite

show abstract

“…42,43 This decrease in no-show rates provides a ''triple-crown'' of value as it improves resource utilization in clinics, while advancing access for patients and productivity for providers. [44][45][46] Still, there are barriers to online scheduling utilization and there can be a negative impact on providers. Many providers see problems with patient self-scheduling in various areas when compared to their prior workflows.…”

Section: Digital Accessmentioning

confidence: 99%

“…If providers and health systems can navigate the often bumpy evolution of scheduling system transition, multiple studies have shown a reduction in costs, improved patient satisfaction, better efficiency for providers, and reduced wait times for patients. [44][45][46] In the end, the real challenge of digitization of access is in adapting workflows in a way that results in minimal, short-term disruption of patient care to allow the long-term benefits to be realized. If health systems are able to do this, Getting Better, Getting Well, and Staying Well become easier as patients are enabled to start their care journey to better health.…”

Section: Digital Accessmentioning

confidence: 99%

Digital Health: Unlocking Value in a Post-Pandemic World

D’Anza

Pronovost

2022

Population Health Management

View full text Add to dashboard Cite

The COVID-19 pandemic has forever changed health care, spurring a revolution in digital health technologies. Across the world, hundreds of thousands of health care systems are considering a central question: how do we connect with our patients? Digital health has been used as a stopgap in many cases to continue the essential functions of health systems. As the post-pandemic world and our ''new normal'' come into focus, further needs will have to be met with a digital patient interaction, with an eye toward value transformation. One barrier to fully leveraging digital tools is the lack of a framework for classifying the type of digital health care. This can limit our ability to design, deploy, evaluate, and communicate through digital means. This article presents 3 categories of digital health and their relationships to value metrics: (1) telehealth or direct care delivery, (2) digital access tools, and (3) digital monitoring. An evidence-based discussion reveals past successes, current promises, and future challenges in reducing defects in value through digital care. In the coming years, value transformation will become more crucial to the success of health care systems. By using the taxonomy in this article, health systems can better implement digital tools with a value-driven purpose. Defining the role of digital health in the post-pandemic world is needed to assist health systems and practices to build a bridge to value-based care.

show abstract