“…In addition, we used our experience of carrying out 14 studies using document analysis to examine the feasibility and credibility of the method. These document analyses employed qualitative and quantitative methods and used documents such as patient records or plans ( Häggman-Laitila, 2003 ; Häggman-Laitila et al, 2010 , 2019 , 2020 ; Hipp et al, 2020 , 2021 ; Puustinen et al, 2021 ; Toivonen et al, 2020 ; Turjamaa et al, 2015 ), healthcare steering documents ( Kallio et al, 2018 , 2020 ), clients’ complaints ( Kangasniemi et al, 2022 ), and administrative healthcare decisions ( Papinaho et al, 2021 , 2022 ).…”