Patient preferences for objective quality metrics during community pharmacy selection: A discrete choice experiment

Patterson, Julie A.; Holdford, David A.; Harpe, Spencer E.

doi:10.1016/j.sapharm.2018.08.002

Cited by 20 publications

(10 citation statements)

References 59 publications

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“…It is therefore recommendable to use their voice and enthusiasm for the construction of a new quality of care model in Flanders. Although, to our knowledge, multi-criteria decision tools have not yet been applied in the context of quality of care policy, they have proven to be useful for eliciting preferences in health services utilization [70][71][72][73][74] and DCEs are increasingly used in priority setting for medical interventions and clinical issues. Rational approaches to guide decisions are desirable and a more formalized and explicit way to include different views may improve the policy process [ 75 , 76 ].…”

Section: Discussionmentioning

confidence: 99%

The future of hospital quality of care policy: A multi-stakeholder discrete choice experiment in Flanders, Belgium

et al. 2021

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Section: Discussionmentioning

confidence: 99%

The future of hospital quality of care policy: A multi-stakeholder discrete choice experiment in Flanders, Belgium

et al. 2021

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“…However, country-specific differences, as well as differences between older and more recent studies, have also been reported with regard to factors that influence the patient's choice of community pharmacy. They mainly concerned the ranking of factor importance (Merks et al, 2014;Patterson et al, 2019).…”

Section: Effects Of Demographic Characteristics and Consumer Behavior...mentioning

confidence: 99%

Effects of Demographic Characteristics and Consumer Behavior in the selection of Retail Pharmacies and Over-the-Counter Medicine

Kevrekidis

Mináriková

Markos

2021

European Pharmaceutical Journal

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Aim The study aimed to provide new insights into consumer behaviour by identifying the key demographic factors that influence the choice of pharmacy and over-the-counter (OTC) medicine. Materials and Methods A cross-sectional study was conducted in an urban area (Thessaloniki, Greece), surveying a convenience sample of 314 consumers with a structured questionnaire. Data analysis was conducted using the chi-square test, one-way analyses of variance (ANOVAs) and Spearman's rho correlation coefficient. Results Respondents with a lower educational level and retired consumers tended to make their purchases in a single pharmacy (p < 0.001). Older participants were more likely to consider the pharmacy staff and additional services to be important factors (p < 0.01). Students were the only group to prefer a formal relationship with the pharmacy staff (p < 0.001). Participants with a lower educational level tended to know exactly what they would buy (p < 0.05), whereas women made more unscheduled purchases of OTCs (p < 0.05). Respondents with a higher income assigned more importance to the product's country of origin (p < 0.05) and manufacturing company (p < 0.01) and less importance to the pharmacist's opinion than those of a lower income (p < 0.05). Conclusions The educational level, occupation and age of consumers have a marked effect in their selection of pharmacy, and along with gender and personal income, in their choice of OTC medicine. Our findings yield implications for the management of community pharmacies.

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“…Many studies have reported on the importance of patients' preferences (Feehan et al., 2017 ; Hertroijs et al., 2019 ; Patterson et al., 2019 ). However, studies related to healthcare professional preferences are limited, especially those focusing on pharmacist services (Grindrod et al., 2010 ; Munger et al., 2017 ; Scott et al., 2007 ).…”

Section: Introductionmentioning

confidence: 99%

Pharmacists' preferences for the provision of services to improve medication adherence among patients with diabetes in Indonesia: Results of a discrete choice experiment

Presley

Groot

Pavlova

2021

Health Soc Care Community

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Little is known about pharmacists' preferences for services to improve medication adherence in patients with diabetes in Indonesia. Identification of such preferences can provide valuable insights on suitable services from a pharmacist's perspective. This study elicits pharmacists’ preferences for services to improve medication adherence among their patients. A discrete choice experiment (DCE) method was used to survey pharmacists in all community health centres and three hospitals in Surabaya, Indonesia. Four attributes of consultation, namely duration of consultation, place of consultation, access to a pharmacist and patient copayment, and two attributes on additional services (educational and behavioural‐based services) were included. The 16 profiles generated for DCE were partially balanced and partially without overlap. A random‐effect logistic regression was used in the analysis. In total, 99 pharmacists completed the questionnaire, but only 80 were included in the study based on a consistency check. All attributes were found to determine preferences for a pharmacist service package. Pharmacists preferred a consultation with a shorter duration accompanied by flexible access to the pharmacist as well as a private consultation room and a lower patient copayment. Providing the patient with a brochure/leaflet was the most preferred additional service to help improve medication adherence. Patient group discussion and medication review were also preferred in combination with a consultation. Pharmacists' socio‐demographic background characteristics influence preferences. These findings can be considered in evaluating current practice and designing pharmacist services to help improve medication adherence among patients with diabetes.

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Patient preferences for objective quality metrics during community pharmacy selection: A discrete choice experiment

Cited by 20 publications

References 59 publications

The future of hospital quality of care policy: A multi-stakeholder discrete choice experiment in Flanders, Belgium

The future of hospital quality of care policy: A multi-stakeholder discrete choice experiment in Flanders, Belgium

Effects of Demographic Characteristics and Consumer Behavior in the selection of Retail Pharmacies and Over-the-Counter Medicine

Pharmacists' preferences for the provision of services to improve medication adherence among patients with diabetes in Indonesia: Results of a discrete choice experiment

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