Patient satisfaction: a survey of dental outpatients at the lagos university teaching hospital, nigeria

Patient assessment of the quality of dental care services in a Nigerian hospital

“…While previous Nigerian studies used satisfaction as a proxy for quality [10,11] , our study revealed quality gaps unlike the study by Oketade et al [13] that considered perceptions without evaluating patients' expectations. Nigerian regulators of health care services should emphasise the qualities of assurance, tangibles and reliability during the training of dental care workers and supervision of all dental institutions.…”

“…Studies of quality and patient satisfaction are useful as an indicator, to assist health organizations to quickly identify consumers likely to disenroll [4] , to identify which aspects of service need to be changed to improve patient satisfaction [5] , to effectively compare different healthcare programs or systems [6] and in the evaluation of the quality of care [7,8] . Some workers have used patient satisfaction as a proxy for quality of dental care by using the Dental Satisfaction Questionnaire [9][10][11] . Others assessed only patient perception of care received [12,13] .…”

Key Factors In The Perception Of The Quality Of Dental Services Provided By Undergraduate Students

“…Similarly, Lang The study by Agudelo et al 10 reported that patient satisfaction with treatment by front desk personnel was 5.5%, and therefore the authors considered that this aspect must be strengthened, as it is the first impression the patient has upon entering the institution. This in turn coincides with the findings by López-Flores et al, 14 whose multivariate analysis showed that patient dissatisfaction with dental service focused on the way they were treated by front desk staff, the information they reportado por Orenuga et al 15 en un estudio en el que se evaluó el nivel de satisfacción de los pacientes en el área de odontología de una Institución de Educación Superior en Nigeria, en donde la insatisfacción se expresó por recibir una atención por estudiantes sin supervisión en un 89%.…”

“…Al ajustar todas las variables independientes asociadas a los factores que influyen en la calidad en el servicio de odontología, se encontró que la percepción de la calidad de los servicios odontológicos recibidos durante la atención aumenta según el sexo del paciente (mujer) (RPaj = 6,6 [0.7-65,5]), con respecto al manejo de la enfermedad (excelente) (RPaj = 17,1 [2,8]), así como la calidad de los servicios odontológicos con respecto a la supervisión del estudiante por parte del docente (excelente) (RPaj = 170,2 [11,7]), la comodidad de la sala de espera y los baños (cómoda) (RPaj = 13,0 [1,6-109,0]) y la limpieza de la sala de espera y los baños (aseado) (RPaj = 4,5 [1,[2][3][4][5][6][7][8][9][10][11][12][13][14][15][16][17]5]). Las demás características no mostraron asociaciones significativas, y en general se observó poca variación entre los RP crudos y ajustados (Tabla 6).…”

Patient Satisfaction Level with Health Care Quality at Dental Hospital of Hasanuddin University

“…Research by Orenuga [15] shows high level of satisfaction was related to the communication skills and rapport of staff with the patients. The study is shown same result with a recent study by Table 6 (Percentage distribution of the level of satisfaction of the sample based on the dimensions of dental health services at the dental hospital of Hasanuddin University) at most answered satisfied on the dimensions of empathy as many as 68 (72.3%) samples.…”