Patient satisfaction: evaluating nursing care for patients hospitalized with cancer in Tehran teaching hospitals, Iran

Akhtari-Zavare, Mehrnoosh; Abdullah, Mohd Yunus; Hassan, Syed Tajuddin Syed; Said, Salmiah; Kamali, Mohammad

doi:10.5539/gjhs.v2n1p117

Cited by 46 publications

(48 citation statements)

References 21 publications

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“…12,13 The inconsistency in results of this study and the results of other studies could be attributed to the fact that income is subjective and participants could be erroneously classified into different income categories. The present study indicated that there was no association between age and level of satisfaction.…”

Section: Discussioncontrasting

confidence: 87%

Inpatients’ satisfaction toward nursing services in the medical and surgical wards of Rizgary Teaching Hospital, Erbil, Iraq

Al-Tawil

Mustafa

Ismahil

2016

ZJMS

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Section: Discussioncontrasting

confidence: 87%

Inpatients’ satisfaction toward nursing services in the medical and surgical wards of Rizgary Teaching Hospital, Erbil, Iraq

Al-Tawil

Mustafa

Ismahil

2016

ZJMS

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“…Again, it should be remembered that, unless special precautions are taken, clients may be reluctant to reveal their opinions for fear of alienating their attendants as ART monitoring laboratory services are given free of charge [3]. A similar study conducted by Akhtari-Zavare M et al in government teaching hospitals in Tehran, they found that 82% of these patients were satisfied [16]. …”

Section: Discussionmentioning

confidence: 99%

Patients satisfaction with laboratory services at antiretroviral therapy clinics in public hospitals, Addis Ababa, Ethiopia

Mindaye

Taye

2012

BMC Res Notes

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BackgroundDespite the fact that Ethiopia has scale up antiretroviral treatment (ART) program, little is known about the patient satisfaction with ART monitoring laboratory services in health facilities. We therefore aimed to assess patient satisfaction with laboratory services at ART clinics in public hospitals.MethodsHospital based, descriptive cross sectional study was conducted from October to November 2010 among clients attending in nine public hospitals ART clinics in Addis Ababa Ethiopia. Patients’ satisfaction towards laboratory services was assessed using exit interview structured questionnaire. Data were coded and entered using EPI info 2002 (Centers for Disease Control and Prevention Atlanta, GA) and analyzed using SPSS version 15 software (SPSS INC, Chicago, IL, USA).ResultsA total of 406 clients were involved in the study. Of these 255(62.8%) were females. The overall satisfaction rate for ART monitoring laboratory services was (85.5%). Patients were satisfied with measures taken by health care providers to keep confidentiality and ability of the person drawing blood to answer question (98.3% and 96.3% respectively). Moreover, the finding of this study revealed, statistical significant associations between the overall patients’ satisfaction with waiting time to get blood drawing service, availability of ordered laboratory tests and waiting time to get laboratory result with (p < 0.05). Patients receiving blood drawing service less than 30 minute were 7.59 times (95% CI AOR: 3.92–14.70) to be more satisfied with ART monitoring laboratory services compared to those who underwent for more than 30 minutes.ConclusionsOverall, the satisfaction survey showed, most respondents were satisfied with ART monitoring laboratory services. However, factors such as improving accessibility and availability of latrines should be taken into consideration in order to improve the overall satisfaction.

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“…First the overall satisfaction, which is dependent variable, was computed by adding the mean score of 14 satisfaction items with 5 point Likert scale (ranging from strongly not Satisfied to Strongly Satisfied). The threshold score for satisfaction was determined using demarcation threshold formula, which is {(total highest score-total lowest score)/2} + Total lowest score [21,22]. Mothers' overall satisfaction was categorized/dichotomized in to Satisfied and not satisfied.…”

Section: Discussionmentioning

confidence: 99%

Mothers’ Satisfaction with Institutional Delivery Service in Public Health Facilities of Omo Nada District, Jimma Zone

Tadesse¹

2017

CMR

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Assessment of client satisfaction has become an administrative and a practical reality; it is important measure of the quality of services. Satisfaction studies provide feedback on how well the service is functioning according to clients' perception and what changes might be required to meet clients' expectation. Satisfaction affects service utilization; satisfied mothers will have optimum utilization of delivery service. This study assessed satisfaction with institutional delivery service and factors affecting their satisfaction, among mothers who gave birth in public health centers of Omo Nada district, south west Ethiopia. A facility based cross-sectional study was conducted on 391mothers who gave birth in selected public health centers of Omo Nada district, south west of Addis Ababa. The total sample was allocated to four health centers, based on expected pregnancy in their catchment area. Sample mothers were selected using systematic random sampling, list of mothers registered on delivery registration books of each health center were used as a sampling frame. Pre-tested structured questionnaire was used, 5 data collectors with diploma were recruited. Collected data were entered in to EPIDATA 3.0, and exported to SPSS version 16. Bivariate and multivariate logistic regression analyses were conducted. The overall satisfaction with institutional delivery service was 255(65.2%). Major satisfaction was recorded with supportiveness of the provider and cleanliness of delivery room. According to multivariate logistic regression analysis result, mothers who had ANC follow up had two fold increased satisfaction, [AOR= 2.05, 95% CI 1.33, 4.75]. Those who planned their pregnancy were 2.85 times more likely satisfied than those did not, [AOR=2.85 with 95%CI 1.56, 5.21]. This study showed ANC attendance, utilization of maternity waiting home (MWH) service, planned status of the pregnancy, distance and cleanliness of the toilet during delivery service were significant predicators of mothers' satisfaction with the service. Utilization of MWH and ANC attendance during pregnancy significantly increases mothers' satisfaction with institutional delivery service. On the other hand, mothers with unplanned pregnancy showed decreased satisfaction.

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Patient satisfaction: evaluating nursing care for patients hospitalized with cancer in Tehran teaching hospitals, Iran

Cited by 46 publications

References 21 publications

Inpatients’ satisfaction toward nursing services in the medical and surgical wards of Rizgary Teaching Hospital, Erbil, Iraq

Inpatients’ satisfaction toward nursing services in the medical and surgical wards of Rizgary Teaching Hospital, Erbil, Iraq

Patients satisfaction with laboratory services at antiretroviral therapy clinics in public hospitals, Addis Ababa, Ethiopia

Mothers’ Satisfaction with Institutional Delivery Service in Public Health Facilities of Omo Nada District, Jimma Zone

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