Patient satisfaction factors with in house Third Party Administrator (TPA) department of a tertiary care hospital: a cross sectional analysis

Singh, Ankit; Ravi, Priya; Lepcha, Kursongmit

doi:10.1080/20479700.2019.1679519

Cited by 13 publications

(3 citation statements)

References 8 publications

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“…Increasing patient satisfaction along with increasing service quality has always been one of the concerns and demands of managers and decision makers [48][49][50]. Discussing the results can help managers in this regard [51].…”

Section: Discussionmentioning

confidence: 99%

Ranking of hospitals in the case of COVID-19 outbreak: A new integrated approach using patient satisfaction criteria

Shirazi

Kia

Ghasemi

2020

International Journal of Healthcare Management

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Since December 2019, a new virus, called the Corona Virus Disease-2019 (COVID-19), triggers pneumonia outbreak from Wuhan across China, which now poses major health threats to public health. According to the World Health Organization, the death rate of this virus has been 3.4%. Hospitals are the most important element of the health care system during an outbreak like COVID 19. The main goal of hospitals is to provide high quality care to patients and meet their needs and expectations during an outbreak like COVID 19. The hospital must provide high quality services to meet patients' needs. Expectations are therefore one of the most important determinants of patients' or their families' evaluation of service quality, and accurate understanding of customer expectations is the most important step in defining and delivering high quality services. In this study, using the FAHP-PROMETHEE hybrid approach, we will rate hospitals in Sari city of Iran in terms of patient satisfaction during the outbreak of COVID 19. Therefore, first, patient satisfaction factors are identified under normal conditions and then patient satisfaction factors are identified during the outbreak of COVID 19 and hospitals are ranked under normal conditions and during the outbreak of COVID 19 using FAHP-PROMETHEE approach.

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Section: Discussionmentioning

confidence: 99%

Ranking of hospitals in the case of COVID-19 outbreak: A new integrated approach using patient satisfaction criteria

Shirazi

Kia

Ghasemi

2020

International Journal of Healthcare Management

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“…The skewness and kurtosis values were less than 2 and 3, establishing that the data were normally distributed [31]. The Common method bias (CMB) threatens the validity of the conclusions made on statistical results [32] Harman's single factor test was performed. The first factor explained the 24.09 % variance, lower than the threshold of 50 %, thus ruling out the presence of CMB [33].…”

Section: Resultsmentioning

confidence: 99%

Maintaining altruism among nursing professionals

Kaul,

Singh

2024

IJPHS

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The demanding hospital work environment has increased the need for organizational citizenship behaviour (OCB). It’s essential to maintain the altruistic behaviour of nursing professionals towards each other to enhance the patient experience and provide quality healthcare service to patients efficiently. This quantitative study explored the relationships between OCB constructs based on social identity theory (SIT) and system justification theory (SJT). This study is empirical and cross-sectional in nature; structural equation modeling is performed on two hundred twenty-two nursing professional responses, using IBM AMOS V.22 to test the hypothesized model. Conscientiousness has a mediating effect on the relationship between civic virtue and altruism (Indirect effect=0.19, Boot SE=.057, lower-level confidence interval (LLCI)=.0940, upper-level confidence interval (ULCI)=.3144). Moreover, sportsmanship had a mediating effect on the relationship between civic virtue and altruism with an Indirect effect=-0.06, Boot SE=.023, LLCI=-0.1159, ULCI=-0.0222). The results supported the hypothesis that civic virtue and altruism are directly related and found that conscientiousness and sportsmanship mediate the relationship between civic virtue and altruism. The findings suggest that employees with higher sportsmanship tend to reduce their altruistic behavior in the long run.

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“…This provided insurers with an opportunity to customise service offerings and increase customer retention (Nair, 2011). TPAs too are now improving its services and managing costs effectively to offer insurers an alternative to in-house management (Singh et al, 2019). Some TPAs have set up parallel companies to provide value added services like wellness services, health check-up and concierge services to help customers and manage costs more effectively (Sanghvi, 2019).…”

Section: Analysis Of the Health Insurance Industry In Indiamentioning

confidence: 99%

Customer Value Creation—A Case Study of Indian Health Insurance Industry from Value Net Perspective

Nayak

Bhattacharyya

Krishnamoorthy

2022

Journal of Health Management

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In the current era of digital business ecosystem, firms have been looking for fresh perspectives to frame its business strategies and create value for customers. Competitive advantage can be generated only when the value created by a firm for its customers exceeds the cost of creating such value. Creating value for customers in health insurance has been a strategic priority for insurance firms. Indian health insurance firms are competing in the area of launching new products which are technology driven and are striving to provide more value to the society through their services. This study explored the value creation process in the health insurance industry. Using case study research with health insurance industry as unit of analysis, this study explored the interactions between stakeholders within the boundaries of the health insurance ecosystem. The role of the stakeholders was explicated using the value net framework which categorised them into customers, competitors/substitutes and suppliers. A value creation framework based on stakeholder collaboration was proposed for the health insurance industry which would further enhance the competitive advantage of health insurance firms in India.

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Patient satisfaction factors with in house Third Party Administrator (TPA) department of a tertiary care hospital: a cross sectional analysis

Cited by 13 publications

References 8 publications

Ranking of hospitals in the case of COVID-19 outbreak: A new integrated approach using patient satisfaction criteria

Ranking of hospitals in the case of COVID-19 outbreak: A new integrated approach using patient satisfaction criteria

Maintaining altruism among nursing professionals

Customer Value Creation—A Case Study of Indian Health Insurance Industry from Value Net Perspective

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