Patient satisfaction in Japan

Elleuch, Amira

doi:10.1108/09526860810910168

Cited by 79 publications

(64 citation statements)

References 42 publications

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“…Whereas having the ability to assess a physician's appropriate emotion display may be an important aspect of QEC for an American patient, Japanese norms may favor a harmonious medical encounter even if the emotional content is modified by an interpreter [98]. In addition, even when the goal is to achieve QEC by protecting patient autonomy, an interpreter's response can be shaped by the extent of a normative violation [99].…”

Section: Discussionmentioning

confidence: 97%

Conceptualizing emotion in healthcare interpreting: A normative approach to interpreters’ emotion work

Hsieh

Nicodemus

2015

Patient Education and Counseling

126

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Section: Discussionmentioning

confidence: 97%

Conceptualizing emotion in healthcare interpreting: A normative approach to interpreters’ emotion work

Hsieh

Nicodemus

2015

Patient Education and Counseling

126

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“…The importance of service quality is increasing nowadays. Interest in healthcare service quality is remarkable (Elleuch, 2008). According to Nelson et al (1992), the patients perceptions of quality have been shown to account for 17-27 per cent of the variation in a hospital's financial measures such as earnings, net revenue, and return on assets.…”

Section: Literature Reviewmentioning

confidence: 99%

Perceptions of Service Quality and Behavioral Intentions: A Mediation Effect of Patient Satisfaction in the Private Health Care in Malaysia

Aliman¹,

Mohamad²

2013

IJMS

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This study attempts to examine the mediation effect of satisfaction on service quality perception and intentions behavior of private hospital outpatients in Malaysia. 300 hospital outpatients were selected as the sample size. Regression analysis was run to test the hypotheses. Based on the 273 completed data, the results provide support for the association between perceived service quality dimensions (tangibles, assurance, and empathy) and behavioral intentions. The results also confirm that service quality perception is an antecedent of intentions. In addition, tangibility, reliability and assurance are important predictors of satisfaction, and satisfaction has a strong positive relationship with intentions. In short, service quality drives satisfaction which in turn drives behavioral intentions. The finding also indicates that satisfaction partially mediates the relationship between perceived service quality and behavioral intentions. As a result, the strength of the perceived service quality-behavioral intentions relationship becomes weaker when satisfaction is considered. Theoretical and managerial implications of the findings are also discussed.

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“…In many studies, especially in Saudi Arabia (Al-Doghaither, 2004), Maldives (Ibrahim, 2008), Afghanistan (Hansen et al, 2008), Japan (Elleuch, 2008), Bhutan (Gurung, 2003), and Taiwan (Cheng et al, 2014), the quality of communication and interpersonal skills was a key factor in satisfaction of patients and their companions with health care and hospitals.…”

Section: Quality Of Communication Between Medical Team and Patientsmentioning

confidence: 99%

The Impact of the Design of Hospitals on Hospital Hoteling, Healing Process and Medical Tourism

Abinama¹,

Jafari²

2015

MAS

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The design of hospitals is extremely important; any person may spend a part of his life in a hospital. Considering human interaction with the environment, psychological aspects of design and their impact on the moods of inpatients and their companions and medical team ergonomics and performance, the process of designing hospitals becomes more complex. The design of operational spaces in hospitals lack appropriate and functional properties in this regard. This paper considers the studies on the role of architecture and appropriate design on increasing the quality of the hospital hoteling, patients' satisfaction, life expectancy and improved healing process, considering the design of spaces for inpatients' companion and medical team. Furthermore, considering the potential and capacity of admitting foreign patients in Iran, the impact of these factors on medical tourism is also investigated. The objective of the present research is applied and is descriptive/analytical that considered various aspects of the problem from different perspectives. The findings of the research show that implementing the above standards in designing hospitals leads to increased satisfaction, improvement in inpatient morale, speedy healing process, and more relaxed patients' family and medical staff. In addition, the impacts of the above items will result in increased medical tourism.

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Patient satisfaction in Japan

Abstract: The study used structural equation analysis to assess patient satisfaction in a scarcely investigated context. Moreover, the study relies on Japanese society's cultural characteristics to explain and understand results.

Cited by 79 publications

References 42 publications

Conceptualizing emotion in healthcare interpreting: A normative approach to interpreters’ emotion work

Conceptualizing emotion in healthcare interpreting: A normative approach to interpreters’ emotion work

Perceptions of Service Quality and Behavioral Intentions: A Mediation Effect of Patient Satisfaction in the Private Health Care in Malaysia

The Impact of the Design of Hospitals on Hospital Hoteling, Healing Process and Medical Tourism

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