Patient satisfaction of primary care services in Gulf Cooperation Council Countries: A scoping review

Alhenaidi, Abdulaziz; Al Nadabi, Waleed; Al‐Haqan, Asmaa; Kelender, Hisham

doi:10.1002/jgf2.640

Cited by 4 publications

(2 citation statements)

References 58 publications

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“…28 Technical skills found a main domain behind the PS level among patients in the academic health centre, which is similar to the literature that technical care is one of the significant determinants of PS in the Gulf countries. 29 The communication domain was ranked second among patients. In the Saudi health system, it is estimated that the proportion of healthcare providers will exceed 42 840 in 2030.…”

Section: Discussionmentioning

confidence: 99%

Patient satisfaction among Saudi academic hospitals: a systematic review

Alasiri,

Alotaibi,

Schussler

2024

BMJ Open

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PurposeTo systematically review the patient’s satisfaction (PS) levels within academic hospitals in Saudi Arabia from January 2012 to the end of October 2022.Data sourcesArticles were gathered from PubMed, ProQuest, Google Scholar and Web of Science.Study selection/data extractionThis review identified studies that assessed PS in Saudi Arabian university hospitals. Articles published before January 2012, as well as commentary letters, conference papers, theses and dissertations, were excluded. The study employed the five domains of PS as outlined by Boquirenet al. Two independent reviewers independently identified qualifying studies, used the Joanna Briggs Institute tools to evaluate the quality of each study and extracted essential data from each article.ResultsOut of the 327 studies identified during the search phase, 11 met the project’s objectives and criteria. Six studies reported overall PS rates ranging from 78% to 95.2%, with only one study indicating lower PS levels in emergency departments. Most studies demonstrated that technical skill is the primary domain influencing PS in academic hospitals.ConclusionThere is a need for further investigation to explore the factors influencing PS using standardised survey instruments suitable for Saudi culture. Contradictory results regarding PS are clearly evident in the literature; therefore, it is advisable to standardise the assessment process to reduce discrepancies within the academic hospital setting in Saudi Arabia.

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Section: Discussionmentioning

confidence: 99%

Patient satisfaction among Saudi academic hospitals: a systematic review

Alasiri,

Alotaibi,

Schussler

2024

BMJ Open

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“…Previous research in GCC countries indicates that the thoughts and satisfaction of patients play a crucial role in their assessment of the quality of the service they receive [12]. The GCC countries have a mixed healthcare system that includes both public and private providers, with the government playing the primary role in funding and regulation [13].…”

Section: Introductionmentioning

confidence: 99%

Healthcare Quality from the Perspective of Patients in Gulf Cooperation Council Countries: A Systematic Literature Review

Alsubahi,

Pavlova,

Alzahrani

et al. 2024

Healthcare

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With the increased focus on patient-centered care, consensus on healthcare outcomes of importance to patients becomes crucial. Based on a systematic review of the literature, this study confirms the perspectives of patients on healthcare quality in GCC countries. Online databases were searched for relevant peer-reviewed articles published from 2012 to 2023. Twenty-two articles retrieved from the search were qualitatively analyzed based on the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) guidelines. Most articles (90%) reported studies conducted in Saudi Arabia. Patients in GCC countries face common problems in the care delivery process, which contribute to negative perceptions of quality. These problems include diagnostic and medication errors, provider–patient communication problems, missed appointments with physicians, problems in emergency care access due to geographical distance and transportation barriers, long waiting times, and physical environments. Notably, healthcare quality is perceived to be an outcome of multiple factors dependent on the location and category of healthcare service providers; for instance, disparities in perceptions of quality were observed between patients attending Primary Health Care (PHC) centers in rural and urban areas. Issues such as lack of equitable healthcare delivery and deficiencies in Emergency Medical Services (EMS) effectiveness were disparately recognized as quality concerns by different patient populations. The findings provide insights into healthcare quality and area of weakness needing strategies and policies to ensure patient-centered, safe, equitable, timely, and effective healthcare. Healthcare providers and policymakers in GCC countries can use the results to plan, assess, and improve care delivery. Trial registration: PROSPERO ID: CRD42022326842.

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Patient Satisfaction with Primary Health Care Services in Qatar: A Quality Improvement Study in a Government Staff Clinic

Chalhoub,

Thukkaraman,

Krishnan

et al. 2024

Saudi J Health Syst Res

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Introduction: Patient satisfaction (PS) is a crucial measure of healthcare quality to ensure effective healthcare systems. Most previous studies focused on PS in primary health care centers, tertiary hospitals, or other settings while only a few addressed PS in staff/employee clinic settings. This study aimed to measure PS and identify factors affecting PS in a government staff clinic in Qatar. Methods: A cross-sectional quantitative research design based on a self-administered validated questionnaire was employed. The study population consisted of employees who visited the “Primary Health Care Corporation” staff clinic for a “physical” consultation between January and November 2023. Phone numbers were extracted from 942 patients’ electronic medical records. SMS texts containing links to the online questionnaire were sent. SMS and telephone reminders were conducted to reach a sufficient sample size. Results: 262 participants yielded a 28% response rate. 92% were satisfied with the overall primary health care services with aspects involving clinic accessibility (86%), physicians’ skills (84%), consultation duration (90%), condition explanation (87%), screening recommendations (80%), and shared decision-making (86%). These variables correlated significantly with the overall PS. Multivariate logistic regression analysis identified two key predictors of PS in the staff clinic: satisfaction with overall GP performance (OR=5.00; 95% CI=1.27–19.78; p=0.022) and satisfaction with overall nursing care (OR=27.88; 95% CI=5.83–133.27; p<0.001). Conclusion: The primary health care services provided in the staff clinic exceeded expectations across structural, clinical, and technical aspects. These results align with the “Qatar National Vision 2030” to foster a mentally and physically resilient population.

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Patient satisfaction of primary care services in Gulf Cooperation Council Countries: A scoping review

Cited by 4 publications

References 58 publications

Patient satisfaction among Saudi academic hospitals: a systematic review

Patient satisfaction among Saudi academic hospitals: a systematic review

Healthcare Quality from the Perspective of Patients in Gulf Cooperation Council Countries: A Systematic Literature Review

Patient Satisfaction with Primary Health Care Services in Qatar: A Quality Improvement Study in a Government Staff Clinic

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