Patient Satisfaction on The Health Services: A Descriptive Study at UIN Sunan Ampel’s Clinic

Widayanti, Linda Prasetyaning; Lusiana, Nova; Kusumawati, Estri

doi:10.29080/jhsp.v2i1.115

Cited by 4 publications

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“…Upaya pengendalian virus sudah dilakukan dengan diberlakukannya pembatasan kegiatan masyarakat dan digencarkannya vaksinasi di berbagai daerah (Wahyudiyono dkk, 2021). Program vaksinasi dilakukan sebagai upaya pembentukan imunitas di dalam tubuh manusia dan untuk menekan angka paparan dan kematian akibat COVID-19 (Widayanti & Kusumawati, 2021). Seiring dengan meningkatnya jumlah penerima vaksin, angka pertumbuhan kasus harian cenderung melambat.…”

Section: Pendahuluanunclassified

Gambaran Resiliensi Perawat Rumah Sakit Umum Daerah Bali Mandara Di Masa Pandemi Covid-19

Swandewi,

Suarningsih,

Kamayani

2023

COPING

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Resilience is a person's ability to adapt well in the face of difficult and challenging experiences. Resilience can be seen both positively and negatively. The degree to which a person may be resilient varies greatly depending on their unique circumstances and challenges. The COVID-19 pandemic has caused nurses to experience situations of stress and mental problems. This study aimed to describe the resilience of nurses at the Bali Mandara Regional General Hospital during the COVID-19 pandemic. This research was a descriptive-analytic study with a cross-sectional design. It included a total of 78 respondents through a simple random sampling technique. The results showed that most respondents were female (70,5%) and married (75,6%). A total of 64,1% of respondents were registered nurses, have worked experience for more than 3 years (80,8%) and most of them worked in COVID-19 isolation room (25,5%). Only 6,4% of respondents were found to have a low resilience category. The majority of respondents who have moderate resilience were registered nurses (60%), married (78,3%), work experience > 3 years (81,7%), and placed inpatient room (23,3%). Meanwhile, respondents who have high category resilience mostly work in the COVID-19 isolation room (69,2%) and have work experience of >3 years (69,2%). Characteristics of respondents are predicted to have a relationship with the level of resilience possessed by nurses in this study.

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Section: Pendahuluanunclassified

Gambaran Resiliensi Perawat Rumah Sakit Umum Daerah Bali Mandara Di Masa Pandemi Covid-19

Swandewi,

Suarningsih,

Kamayani

2023

COPING

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“…Hasil penelitian menunjukkan bahwa berdasarkan uji bivariat variabel bebas dam variabel terikat dengan menggunakan uji Chi-Square didapatkan p-value = 0,0001, sehingga dapat disimpulkan bahwa terdapat hubungan yang signifikan antara persepsi efektivitas vaksin COVID-19 dengan motivasi masyarakat usia di atas 45 tahun dalam mengakses layanan vaksinasi COVID-19. Di dalam sebuah penelitian yang dilakukan di Surabaya, menyebutkan bahwa 87% responden menyatakan vaksin memiliki efektivitas yang baik dalam mengatasi COVID-19 sehingga didapatkan hasil bahwa persepsi akan efektivitas vaksin mempengaruhi masyarakat dalam melakukan vaksinasi COVID-19 (Widayanti & Kusumawati, 2021). Dari penelitian tersebut didapatkan bahwa p value 0,000 sehingga disimpulkan bahwa terdapat hubungan yang signifikan antara persepsi efektivitas vaksin dengan Motivasi masyarakat dalam mengikuti vaksinasi COVID-19.…”

Section: Hubungan Persepsi Efektivitas Vaksin Cov-id-19 Dengan Motiva...unclassified

Motivasi Masyarakat Usia di Atas 45 Tahun dalam Menerima Vaksinasi COVID-19

Septiyani,

Azinar

2023

ijphn

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Background: The COVID-19 pandemic has caused the government to set a policy for COVID-19 vaccination to reduce the number of COVID-19 spikes. In Magelang City, especially in South Jurangombo Village, there were 11 out of 25 people unwilling to take the COVID-19 vaccination. Therefore, this study aimed to analyze the factors related to the motivation of people over 45 years old to access COVID-19 vaccination services in Jurangombo Selatan Village. Methods: This study used an observational analytic research with a cross sectional research design. The sample required in this research was 100 respondens with non-probability sampling technique. The instrument used in this study was a questionnaire sheet in the form of questions for each research variable. The data analysis used in this study was Chi Square statistical test. Results: The results showed knowledge (p-value = 0.035), attitude (p-value = 0.006), education (p-value = 0.001), disease history (p-value = 0.015), health care recommendations (p-value = 0.002), perception vaccine safety (p-value=0.003), perception of vaccine effectiveness (p-value=0.0001), perception of vaccine side effects (p-value=0.002), other people’s behavior (p-value=0.033) were related to vaccination motivation. Meanwhile, the perception of the severity of COVID-19 (p-value=0.456) was not related to the motivation to vaccinate. Conclusion: Factors related to vaccination willingness were knowledge, attitude, education, medical history, recommendations for health care providers, perceptions of vaccine safety, perceptions of vaccine side effects, perceptions of vaccine effectiveness, and the behavior of others.

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“…In the attribute of a doctor's quick actions in serving patients (P13), the medical services provided by the doctor are agile and thorough. Satisfaction from patients who carry out examinations can be created through complaints quickly received by service providers, especially nurses and doctors, in assisting with patient complaints (24).…”

Section: Quadrant III (Low Priority)mentioning

confidence: 99%

Analysis of Satisfaction Levels of Patients on Service Quality with The Importance Performance Analysis (IPA) Method

Vidyanto,

Bertus,

Krisnasari

et al. 2023

J. Health Nutr. Res

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The Importance Performance Analysis (IPA) method is a survey method that can be used to measure the satisfaction performance that is considered important by customers (expectations) and the satisfaction performance received by customers (reality). This research aims to determine the level of compatibility between performance and expectations of satisfaction towards the quality of service at the Biromaru Public Health Center in Sigi Regency. This type of research was quantitative with descriptive analysis techniques; the sample size used the Slovin formula, while the sampling used accidental sampling techniques. The total sample was 99 respondents. Data were collected through questionnaires and then analyzed using the Importance Performance Analysis (IPA) method. Results show that The Biromaru Public Health Center has met patient expectations in terms of the friendliness and politeness of health workers, the cleanliness of examination rooms, and the timeliness of doctor examinations. However, there are several areas where the health center can improve, such as the cleanliness and maintenance of the building, the waiting time for medicines, and the availability of sophisticated and adequate health facilities. The attributes that patients consider less important, but are still implemented well, include the appearance of health workers, the clarity of drug dosage information, and the good communication of nurses. The Bureaumaru Health Center has met patient expectations in terms of the courtesy and politeness of health workers, the cleanliness of the examination room, and the timeliness of doctor's examinations.

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Patient Satisfaction on The Health Services: A Descriptive Study at UIN Sunan Ampel’s Clinic

Cited by 4 publications

References 0 publications

Gambaran Resiliensi Perawat Rumah Sakit Umum Daerah Bali Mandara Di Masa Pandemi Covid-19

Gambaran Resiliensi Perawat Rumah Sakit Umum Daerah Bali Mandara Di Masa Pandemi Covid-19

Motivasi Masyarakat Usia di Atas 45 Tahun dalam Menerima Vaksinasi COVID-19

Analysis of Satisfaction Levels of Patients on Service Quality with The Importance Performance Analysis (IPA) Method

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