Patient satisfaction regarding eye care services at tertiary hospital of central India

Sudhan, Anand; Khandekar, Rajiv; Deveragonda, Subramanyam; Devi, Sheela; Jain, Bhupendra Kumar; R, Sachan; Singh, Vijay A.

doi:10.4103/0974-620x.83657

Cited by 13 publications

(12 citation statements)

References 10 publications

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“…The demographics of respondents in this study is not significantly different from other studies on patient satisfaction of health care services even though they were not specifically done for ophthalmic counselling services. 9 , 11 , 14 , 18 The high level of patients' satisfaction with time spent (75%) and overall services received (76.7%) indicates that the ophthalmic counselling services met the respondents' needs and expectations. Taking into consideration the very satisfied group, this study shows that over 80% and about 90% were satisfied with time spent and overall counselling service received respectively.…”

Section: Discussionmentioning

confidence: 99%

Patients’ satisfaction with ophthalmic counselling services in a tertiary hospital in Calabar, South-South Nigeria

Etim

Ibanga

Udoh

et al. 2020

gmj

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Objective: To assess the level of satisfaction of patients who access the Ophthalmic counselling services anchored by trained social workers of the University of Calabar Teaching Hospital, Calabar, NigeriaMethods: A cross-sectional study of serial consenting participants was done. Ethical approval was obtained from the University of Calabar Teaching hospitals’ ethics committee. Data was obtained using a semi-structured intervieweradministeredquestionnaire. Data were collated and analyzed using the SPSS for Windows (version 20, SPSS inc. Chicago, IL, USA). Modified Likert scale (very satisfied, satisfied and not satisfied) was used to rate the satisfaction level.Results: A total of 120 respondents met the inclusion criteria and were enrolled into the study. Majority of the respondents (60%) were male with an overall mean age of 45.32± 1.82. Over a quarter (28.3%) of the respondents were in the age bracket of 41-50. Glaucoma (48.3%) was the most common eye condition of the respondents. Seventy-five percent of the respondents were satisfied with the average time spent for the counselling services while 76.7% were satisfied with the overall ophthalmic counselling services they received with 46.7% believing that the service was provided by a social worker.Conclusion: Majority of the Patients were satisfied with the Ophthalmic counselling services mainly anchored by social workers. Training and retraining of allied support staff to render ophthalmic counselling services in order to ease the workload of the Ophthalmologist should be encouraged in resource-limited settings.Keywords: Patients satisfaction, ophthalmic counselling service, NigeriaFunding: None declared

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Section: Discussionmentioning

confidence: 99%

Patients’ satisfaction with ophthalmic counselling services in a tertiary hospital in Calabar, South-South Nigeria

Etim

Ibanga

Udoh

et al. 2020

gmj

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“… 28 While all these studies reported low patient satisfaction with WASH provision, a study in an eye care hospital in India reported high patient satisfaction with toilets (83.2%), water facilities (99.4%) and cleanliness (99.4%). 29 Indeed, no respondent judged these as poor. However, 16.9% did not answer the toilet question.…”

Section: Resultsmentioning

confidence: 99%

What is the impact of water sanitation and hygiene in healthcare facilities on care seeking behaviour and patient satisfaction? A systematic review of the evidence from low-income and middle-income countries

2018

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Patient satisfaction with healthcare has clear implications on service use and health outcomes. Barriers to care seeking are complex and multiple and delays in seeking care are associated with significant morbidity and mortality. We sought to assess the relationship between water, sanitation and hygiene (WASH) provision in healthcare facilities (HCF) and patient satisfaction/care seeking behaviour in low-income and middle-income countries. Pubmed and Medline Ovid were searched using a combination of search terms. 984 papers were retrieved and only 21 had a WASH component warranting inclusion. WASH was not identified as a driver of patient satisfaction but poor WASH provision was associated with significant patient dissatisfaction with infrastructure and quality of care. However, this dissatisfaction was not sufficient to stop patients from seeking care in these poorly served facilities. With specific regard to maternal health services, poor WASH provision was the reason for women choosing home delivery, although providers’ attitudes and interpersonal behaviours were the main drivers of patient dissatisfaction with maternal health services. Patient satisfaction was mainly assessed via questionnaires and studies reported a high risk of courtesy bias, potentially leading to an overestimation of patient satisfaction. Patient satisfaction was also found to be significantly affected by expectation, which was strongly influenced by patients’ socioeconomic status and education. This systematic review also highlighted a paucity of research to describe and evaluate interventions to improve WASH conditions in HCF in low-income setting with a high burden of healthcare-associated infections. Our review suggests that improving WASH conditions will decrease patience dissatisfaction, which may increase care seeking behaviour and improve health outcomes but that more rigorous research is needed.

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“…(8) All respondents declared high degree of satisfaction for accessibility of the OPD and its location (82.9%) which was consistent with the findings by Mohd to information received and courteousness of staff at the registration counter, the study participants had shown high satisfaction level which was same as that of the study where participants had expressed high satisfaction with the attitude and behaviour of health staff, explanation and guidance given to them. (11,12) All respondents expressed a good satisfaction judgement against certain structural attributes like seating facility and toilet facilities. Also, there existed a high level of satisfaction of all respondents in respect to availability of drinking water at the registration.…”

Section: Discussionmentioning

confidence: 97%

Patients’ satisfaction survey on healthcare services among non-communicable disease patients at a tertiary care hospital in Puducherry

Rajagopal

Chellamuthu

Dhasaram

et al. 2021

Indian J Community Health

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Background: Patient satisfaction is a scale to assess the services offered by the healthcare system. Patient’s feedback is necessary to identify problems that need to be resolved in improving health services. Aim & Objective: Keeping this in view, the present study is an initiative to estimate the patient’s satisfaction in service provision among NCD patients at a tertiary care hospital of Puducherry. Settings and Design: A Facility-based descriptive cross-sectional study was conducted among NCD patients attending General medicine OPD of a tertiary care hospital of Puducherry between April-June 2019. Methods and Material: Assuming 50% satisfaction level among study participants and 5% non-response rate, the sample size was estimated as 404. The NCD register maintained at the General medicine OPD was considered as the sampling frame & systematic random sampling was applied, so that every 5th patient satisfying the inclusion criteria will be included. A standardized patient satisfaction questionnaire with 31-items (4 domains) which is validated for Indian setting (Cronbach’s alpha 0.96) was used. Statistical analysis used: Data capture was done using Epicollect-5 android application and analysed using SPSS version 16.0. Results: Among the 404 NCD patients, the mean age was 56 ± 11.8 (SD) years and 60.6% were females. One in four patients felt poor in reception, doctor-patient relationship and dispensary services. The overall satisfaction of study subjects categorized as good, satisfactory, poor was 6%, 86% and 8% respectively. Conclusions: Majority of the study participants were satisfied with the service provision of the health facility. Still, there is a scope for improvement in dispensary, doctor-patient relationship and registration services.

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Patient satisfaction regarding eye care services at tertiary hospital of central India

Cited by 13 publications

References 10 publications

Patients’ satisfaction with ophthalmic counselling services in a tertiary hospital in Calabar, South-South Nigeria

Patients’ satisfaction with ophthalmic counselling services in a tertiary hospital in Calabar, South-South Nigeria

What is the impact of water sanitation and hygiene in healthcare facilities on care seeking behaviour and patient satisfaction? A systematic review of the evidence from low-income and middle-income countries

Patients’ satisfaction survey on healthcare services among non-communicable disease patients at a tertiary care hospital in Puducherry

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