Patient Satisfaction Surveys Subsequent to Hospital Care: Problems of Sampling, Non-response and Other Losses

Ehnfors, Margareta; Smedby, B

doi:10.1093/intqhc/5.1.19

Cited by 50 publications

(30 citation statements)

References 8 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Em outras partes do mundo este tipo de inquérito é muito empregado na avaliação dos hospitais -a internação, o pré-operatório e o pós-operatório (Ehnfors & Smedby, 1993) -, bem como na dos serviços auxiliares (Smith et al, 1995). Em nosso meio, porém, o alvo de primeira escolha ainda deverá ser a atenção primária, o ambulatório.…”

Section: Discussionunclassified

Controle de qualidade em atenção primária à saúde. I A satisfação do usuário

et al. 1998

View full text Add to dashboard Cite

Neste trabalho, o primeiro de uma série visando desenvolver uma metodologia para a avaliação da qualidade dos serviços ambulatoriais, uma amostra de 270 freqüentadores de uma unidade de saúde de Pelotas (RS), submetida a quatro versões de um mesmo questionário, foi solicitada a expressar sua satisfação com respeito a diferentes aspectos do atendimento. A comparação dos resultados demonstrou excelente concordância, embora a sensibilidade dos métodos variasse. Conclui-se que a satisfação expressa pelo usuário é um parâmetro facilmente mensurável, podendo tornar-se um instrumento útil na orientação das medidas corretivas.

show abstract

Section: Discussionunclassified

Controle de qualidade em atenção primária à saúde. I A satisfação do usuário

et al. 1998

View full text Add to dashboard Cite

show abstract

“…Results have demonstrated that women clearly set higher standards than men and hence prove more difficult to be pleased [27]. Evidence for the age of a patient as a possible determinant of satisfaction regarding a stay in hospital has been provided by numerous studies [28,29] with older patients yielding generally higher satisfaction values than younger patients [17,30,31].…”

Section: Determinants Of Patient Satisfactionmentioning

confidence: 99%

How to improve satisfaction with hospital stay of severely injured patients

Janßen

Ommen²,

Neugebauer

et al. 2007

Langenbecks Arch Surg

View full text Add to dashboard Cite

In the present study, the perceived quality of psychosocial care proved to have a significant effect on patients' satisfaction with their hospital stay. Results of the current analysis thus indicate that psychosocial aspects of physician-patient interaction are of considerable importance in the medical care of seriously injured patients. Although this study is mainly based on subjective patient reported outcome, there is evidence that the subjective view of a patient is relevant in many aspects of medical treatment and outcome. These results already gave the motivation to develop a prospective interventional study with a training programme of communication skills to improve subjective and objective outcome parameters of severely injured patients.

show abstract

“…These surveys have been conducted in hospital settings to monitor patient care (Dube, Trudeau, & Belanger, 1994;Ehnfors & Smedby, 1993), and have been used less often to exclusively assess food service satisfaction (Dube et al, 1994;West, Ouellet, & Ouellette, 2003). When food service satisfaction surveys are conducted they typically exclude subjects older than 65 years of age because of the presumption that it can be difficult to select a cognitively non-impaired sample and/or administer face-to-face or written surveys with the elderly (Simmons, Schnelle, Uman, Kulvicki, Lee, & Ouslander, 1997).…”

Section: Introductionmentioning

confidence: 99%

A Questionnaire to Examine Food Service Satisfaction of Elderly Residents in Long-Term Care Facilities

Lengyel

Smith

Whiting

et al. 2004

Journal of Nutrition For the Elderly

View full text Add to dashboard Cite

The purpose of this study was to develop a survey tool for assessing the satisfaction of elderly long-term care (LTC) residents with the meals and food services they receive, as well as to assess quality of life issues related to eating. Food service delivery should be provided in an environment that fosters autonomy, interpersonal relations, and security. The questionnaire was administered as face-to-face interviews with 205 residents (> or = 65 years of age) of 13 LTC facilities in Saskatoon, Saskatchewan, Canada (participation rate = 67%). Residents expressed some concern with food variety, quality, taste, and appearance, and with the posting of menus. Quality of life issues were mostly positive; however, residents were less satisfied with areas related to their autonomy such as food choice and snack availability.

show abstract

Patient Satisfaction Surveys Subsequent to Hospital Care: Problems of Sampling, Non-response and Other Losses

Cited by 50 publications

References 8 publications

Controle de qualidade em atenção primária à saúde. I A satisfação do usuário

Controle de qualidade em atenção primária à saúde. I A satisfação do usuário

How to improve satisfaction with hospital stay of severely injured patients

A Questionnaire to Examine Food Service Satisfaction of Elderly Residents in Long-Term Care Facilities

Contact Info

Product

Resources

About