Patient Satisfaction with Ambulatory-Care Pharmaceutical Services in a Major Cancer Center

Muller, Raymond J.; Kleinberg, Michael L.; Barkas, Georgia; Duafala, Mary E.; Stalker, Martha Z.; Johnson, Patricia Stewart

doi:10.1093/ajhp/45.9.1908

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“…El índice de satisfacción global es muy elevado, el 98,4% y también lo es la proporción de pacientes que recomendaría el servicio, lo que se refuerza con el alto porcentaje de pacientes que eligió continuar siendo atendidos en la UFPE (81,6%) a pesar de que por horario y cercanía, podría ser más cómodo el hacerlo en las oficinas de farmacia. Estos resultados generales son coinci- dentes con la mayoría de estudios con encuestas de satisfacción publicadas 7,10,11 . El haber utilizado para el análisis multivariante, como variable dependiente, una variable que se asume como opcional en la encuesta (elección entre oficina de farmacia o UFPE), podría haber producido en los resultados un sesgo, sin embargo parece más pertinente que las otras porque representa la capacidad de elección del paciente ante un servicio de nueva creación.…”

Section: Discussionunclassified

Evaluación de la calidad percibida por los usuarios de una unidad de atención farmacéutica a pacientes externos

Torres

López

Blasco

et al. 2006

Farmacia Hospitalaria

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Section: Discussionunclassified

Evaluación de la calidad percibida por los usuarios de una unidad de atención farmacéutica a pacientes externos

Torres

López

Blasco

et al. 2006

Farmacia Hospitalaria

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“…Even though numerous reports describe patient satisfaction with pharmacy services, [14][15][16][17][18][19][20][34][35][36][37][38][39] only some 14,15,[17][18][19][20] used instruments with evidence of reliability and validity. These instruments do not assess comprehensively the construct of satisfaction with the pharmacist.…”

Section: Discussionmentioning

confidence: 99%

Development and Validation of the Satisfaction with Pharmacist Scale

et al. 2000

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To assess patients' satisfaction with pharmacists, seven questions were developed with semistructured input from 5 pharmacy practice faculty members and 11 patients with cancer. The study identified 1617 English- and Spanish-speaking patients with cancer or human immunodeficiency virus infection or acquired immunodeficiency syndrome who participated in a multisite validation of the Functional Assessment of Cancer Therapy Scale. Of these, 1124 had seen a pharmacist in the past 7 days and therefore were eligible; 608 spoke English and 516 Spanish. The seven items on the Satisfaction with Pharmacist (SWiP) scale were rated on a five-point Likert scale (0 = not at all to 4 = very much). The reliability of the English and Spanish versions was evaluated by Cronbach's alpha coefficients. The unidimensionality and construct validity were analyzed with the Rasch rating scale model. The alpha coefficients for the English and Spanish versions were 0.90 and 0.92, respectively. Rasch analyses of item responses showed that none of the items in either language was a misfit, which supported their ability to measure a unidimensional construct. Item difficulty plots revealed that no item exhibited differential functioning, indicating that the items performed the same in both languages. The SWiP scale has reliable and valid psychometric properties in English and Spanish and can be used to document the value of the pharmacist-patient relationship. It is easy to administer and is ready for further use and evaluation to determine and document outcomes of pharmaceutical care.

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Patient Satisfaction with Ambulatory-Care Pharmaceutical Services in a Major Cancer Center

Cited by 1 publication

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Evaluación de la calidad percibida por los usuarios de una unidad de atención farmacéutica a pacientes externos

Evaluación de la calidad percibida por los usuarios de una unidad de atención farmacéutica a pacientes externos

Development and Validation of the Satisfaction with Pharmacist Scale

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