Patient satisfaction with anaesthesia services and associated factors at the University of Gondar Hospital, 2013: a cross-sectional study

Gebremedhn, Endale Gebreegziabher; Chekol, Wubie Birlie; Amberbir, Wubet Dessie; Flatie, Tesera Dereje

doi:10.1186/s13104-015-1332-4

Cited by 32 publications

(41 citation statements)

References 20 publications

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“…We report a low dissatisfaction rate with our glaucoma service of ~8% in our population. Dissatisfaction rates of patients with other chronic diseases such as type 2 diabetes, 8 , 9 , 25 ischemic heart disease, 26 chronic obstructive lung disease, 26 and with anesthetic practices 27 have higher rates of dissatisfaction ranging from 20% to 30%. From our study, understanding of glaucoma test results, complications, and disease management scored higher dissatisfaction rates compared with the areas of patient time spent per consultation with clinician and patient–clinician rapport.…”

Section: Discussionmentioning

confidence: 99%

Areas and factors associated with patients’ dissatisfaction with glaucoma care

Foo¹,

Tan²,

Chen³

et al. 2017

OPTH

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ObjectiveThe aim of this study was to evaluate patients’ dissatisfaction with overall and specific aspects of a tertiary glaucoma service and to determine their independent factors, including intraocular pressure (IOP) and visual acuity (VA).MethodsPatients, aged ≥21 years, from a specialist glaucoma service in a tertiary eye hospital in Singapore for at least 6 months, were recruited for this cross-sectional study between March and June 2014. All consenting patients completed a 7-area glaucoma-specific satisfaction questionnaire and one item related to satisfaction with overall glaucoma care. We determined the top three areas of dissatisfaction and overall dissatisfaction with the glaucoma service. We also explored the independent factors associated with overall and specific areas of patients’ dissatisfaction with their glaucoma care, including VA and IOP by using logistic regression models.ResultsOf the 518 patients recruited, 438 (84.6%) patients completed the study. Patients’ dissatisfaction with the overall glaucoma service was 7.5%. The three areas of glaucoma service with the highest dissatisfaction rates were as follows: 1) explanation of test results (24.8%); 2) explanation of glaucoma complications (23.7%); and 3) advice on managing glaucoma (23.5%). Patients who were dissatisfied with the overall service had a worse mean VA compared with satisfied patients (logarithm of the minimum angle of resolution =0.41±0.43 vs 0.27±0.49, p=0.005), whereas mean IOP remained well-controlled in both the groups (13.55±2.46 mmHg vs 14.82±2.86 mmHg, p=0.014). In adjusted models, factors associated with overall dissatisfaction with glaucoma care included a pre-university education and above (odds ratio [OR] =8.06, 95% CI =1.57–41.27) and lower IOP (OR =0.83, 95% CI =0.71–0.98).ConclusionAlthough less than one tenth of glaucoma patients were dissatisfied with the overall glaucoma service, one in four patients were dissatisfied with three specific aspects of care. A lower IOP, ironically, and education level were associated with overall dissatisfaction. Improving patients’ understanding of glaucoma test results, glaucoma complications, and disease management may increase patient satisfaction levels.

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Section: Discussionmentioning

confidence: 99%

Areas and factors associated with patients’ dissatisfaction with glaucoma care

Foo¹,

Tan²,

Chen³

et al. 2017

OPTH

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“…Other hospital satisfaction surveys have reported that satisfaction rates in anaesthesia is >85%. 8,10,[11][12][13][14] In our study only 76% of patients who experienced GA were satisfied whereas 100% of patients satisfied with SCBPB. But it is not absolute satisfaction, rather relative satisfaction to another group.…”

Section: Discussionmentioning

confidence: 78%

“…Nakahashi K et al 7 found more patients satisfied in GA in comparison to regional anaesthesia. Endale Gebreegziabher Gebremedhn et al 8 in their study found out of 111 patients who were managed under general anaesthesia, 97 (87.4%) were satisfied and 14 (12.6%) dissatisfied. Whereas out of 45 regional cases, 44 (97.8%) were satisfied and 1 (2.2%) dissatisfied (GA vs. RA, P = 0.046).…”

Section: Discussionmentioning

confidence: 94%

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Patient Satisfaction- A Comparative Study Between General Anaesthesia and Supra Clavicular Brachial Plexus Block in Forearm Orthopaedic Surgery

Sahu¹,

Mishra²

2017

jebmh

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BACKGROUND There are different types, factors and procedures in anaesthesia influencing patient's satisfaction. We have compared the satisfaction level between general anaesthesia (GA) and supra clavicle brachial plexus block (SCBPB) and studied few factors which influences the outcome of satisfaction. MATERIALS AND METHODS 50 patients of age more than 21 years who were admitted for implant removal of the forearm, included in the study. Those operated under GA during previous surgery, were given SCBPB during implant removal and vice versa. Questionnaires based feedbacks were taken twice separately for different anaesthesia they experienced. Statistical analysis was done using student's t test. RESULTS There is increase in satisfaction level in patients who were operated under SCBPB during present surgery over patients who were operated under SCBPB during previous surgery is 8.78% (*p<0.05). The increase in satisfaction level in present SCBPB group over previous GA group is 32.3% (**p<0.001) which shows strong statistical significance. In comparison between present SCBPB over present GA there is increase in satisfaction level by 14.67% which has a statistical significance at ***p<0.01. CONCLUSION Satisfaction level is more in SCBPB group than GA group. The satisfaction score in shivering, post-operative pain control and early oral intake is high in SCBPB group which indicates that these three factors influence the patient's satisfaction level.

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“…Many factors contribute to patient satisfaction including accessibility and convenience of services, interpersonal relationships, competence of health professionals and patient expectations and preferences. 4 Therefore we undertook a survey to analyse patient perception of communication and their satisfaction with the communication practices at pre anaesthetic evaluation clinic (PAC) of a tertiary care hospital in India.…”

Section: Introductionmentioning

confidence: 99%

Effective communication at pre-anaesthetic evaluation clinic of a tertiary care hospital: patient perspectives and satisfaction

Nag

Singh

Kumar

et al. 2018

Sri Lankan J Anaesthesiol

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Background: Effective preoperative evaluation and communication with the patient is key to favourable perioperative outcome and patient satisfaction. This observational study aims to evaluate patient perspectives and satisfaction with communication at pre-anaesthetic evaluation clinic (PAC) of a tertiary care hospital. Methodology: All patients attending PAC during a period of three months were encouraged to fill a questionnaire and submit it in a drop box at the time of leaving the clinic. Responses were entered on a Microsoft excel sheet and analysed at the end of three months. Results: Out of 600 questionnaires distributed, with a response rate of 78.8%, 443 were subjected to statistical analysis after excluding the incompletely filled questionnaires. 44.9% patients had difficulty in locating PAC. 11.2% patients reported a waiting period of more than 20 minutes. Purpose of PAC was known to only 19.38% of patients prior to attending PAC. Only 38.83% patients were given an option to choose an anaesthetic technique. While 51.91% patients were explained the anaesthetic risk, 62.75% and 42.59% patients were explained surgical risk and risk associated with their comorbid condition respectively. 57% patients were explained about postoperative pain relief and given fasting instructions. 70.65% patients felt less anxious after visiting an anaesthesiologist while 73% patients felt that all their questions were adequately answered by the attending anaesthesiologist. 43.3% patients were not accepted as fit for anaesthesia in first PAC visit. Conclusion: Patients presenting in PAC had poor prior knowledge about the purpose of PAC. Fewer patients were provided information on anaesthetic techniques available to choose from. Overall satisfaction in terms of reduction in anxiety and being adequately answered by anaesthesiologist at PAC was found to be good in our hospital.

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Patient satisfaction with anaesthesia services and associated factors at the University of Gondar Hospital, 2013: a cross-sectional study

Cited by 32 publications

References 20 publications

Areas and factors associated with patients’ dissatisfaction with glaucoma care

Areas and factors associated with patients’ dissatisfaction with glaucoma care

Patient Satisfaction- A Comparative Study Between General Anaesthesia and Supra Clavicular Brachial Plexus Block in Forearm Orthopaedic Surgery

Effective communication at pre-anaesthetic evaluation clinic of a tertiary care hospital: patient perspectives and satisfaction

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Patient satisfaction with anaesthesia services and associated factors at the University of Gondar Hospital, 2013: a cross-sectional study

Cited by 32 publications

References 20 publications

Areas and factors associated with patients&rsquo; dissatisfaction with glaucoma care

Areas and factors associated with patients&rsquo; dissatisfaction with glaucoma care

Patient Satisfaction- A Comparative Study Between General Anaesthesia and Supra Clavicular Brachial Plexus Block in Forearm Orthopaedic Surgery

Effective communication at pre-anaesthetic evaluation clinic of a tertiary care hospital: patient perspectives and satisfaction

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Product

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Areas and factors associated with patients’ dissatisfaction with glaucoma care

Areas and factors associated with patients’ dissatisfaction with glaucoma care