Patient satisfaction with ART centre services among people living with HIV: a cross sectional study in a tertiary care hospital, Chhattisgarh, India

Dixit, Srishti; Verma, Nirmal; Shrivastava, Neha; Sharma, Meenal; Pradhan, Swetalina; Agarwal, Shailendra

doi:10.18203/2394-6040.ijcmph20182195

Cited by 12 publications

(23 citation statements)

References 14 publications

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“…The score of competence of health staff domain was observed to be higher than the score of service quality as well as availability and responsiveness. High satisfaction with the competency of doctors can be explained by precise diagnosis and adequate explanation of health problems for patients to enhance their health status greatly [34]. "Service quality and convenience" domain which was attributed by the waiting time and administrative procedure had the lowest score of complete satisfaction, which is similar to other studies [35, 36].…”

Section: Discussionsupporting

confidence: 73%

Patient satisfaction with HIV services in Vietnam: Status, service models and association with treatment outcome

Tran

Dang

et al. 2019

PLoS ONE

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This study assessed the satisfaction of patients receiving antiretroviral treatment (ART) in Vietnam and its multilevel predictors. Cross-sectional data were collected from January to September 2013 in eight outpatient clinics in Hanoi and Nam Dinh provinces. Patient satisfaction was evaluated using the Satisfaction with HIV/AIDS Treatment Interview Scale. Multivariable Tobit regression was utilized to measure the associations between these factors and satisfaction with treatment services. Generalized Mixed-effect Regression model was used to estimate the effect of satisfaction with the quality of service on the change between the initial and the latest CD4 cell count. Among 1133 patients, most of them were completely satisfied with the 10 domains measured (65.5% to 82.5%). “Service quality and convenience” domain which was attributed by the waiting time and administrative procedure had the lowest score of complete satisfaction. Compared to central clinics, provincial clinics were negatively associated with the overall satisfaction (Coef = -0.58; 95%CI = -0.95; -0.21). Patients rating higher score in “Consultation, explanation, and guidance of health care workers”, “Responsiveness of health care workers to patients’ questions and requests” and “Perceived overall satisfaction with the quality of service” were related to improvement in immunological treatment outcomes. Our results revealed the high level of satisfaction among ART patients towards HIV care and treatment services, and this had a high correlation to treatment outcomes. Interventions should focus on reducing administrative procedures, providing sufficient guidance and comprehensive services which integrate physical with psychological care for improving the health outcome of the ART program.

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Section: Discussionsupporting

confidence: 73%

Patient satisfaction with HIV services in Vietnam: Status, service models and association with treatment outcome

Tran

Dang

et al. 2019

PLoS ONE

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“…A study conducted by Dixit et al . in a tertiary care hospital, Chhattisgarh, India,[ 16 ] reported an overall satisfaction of 61.2%, which is way lower than the level of satisfaction of the present study. The overall satisfaction of the clients could be influenced by the population characteristics and the client's perception.…”

Section: Discussioncontrasting

confidence: 85%

“…On unadjusted analyses, patients who were satisfied with ART services were more likely to be older (OR = 0.549, P = 0.017), were less educated (OR = 1.797, P = 0.012), spent lesser time to reach ART center (OR = 1.712, P = 0.036), and were adherent to highly active antiretroviral therapy (OR = 2.003, P = 0.016). [ 16 ] Age plays a major role as younger clients get impatient easily and are hard to satisfy, hence health-care workers have to deal accordingly. Literate clients expect more information regarding their condition and prognosis, which can be difficult to provide in ARTs with less workforce.…”

Section: Discussionmentioning

confidence: 99%

“…The majority of the patients (93.6%) waited 30 min to 1 h before examination by health providers in a study done by Atsebeha and Chercos at Midre-Genet Hospital, Northwest Tigray, Ethiopia, which is similar to the findings of the present study. [ 16 ] The more the waiting period, the lesser is the satisfaction among the clients. Improved receptiveness and attention among the clients can be observed if the waiting period is shorter.…”

Section: Discussionmentioning

confidence: 99%

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Client satisfaction of antiretroviral therapy service delivery: A cross-sectional study at an antiretroviral therapy center

Nikitha

Sushant

2021

Int J App Basic Med Res

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Context: People living with HIV (PLHIV)/AIDS are faced with the task of maintaining optimal health status despite an increasing insult to their immune status. Antiretroviral therapy (ART) centers provide comprehensive services to all PLHIV enrolled under the program. Patients with higher satisfaction levels may also have improved health outcomes. Aim: The aim of this study was to assess the client's satisfaction on ART service delivery and to identify the factors associated with client's satisfaction. Settings and Design: This was a facility-based, cross-sectional study. Materials and Methods: The study was conducted from August to October 2018 at the ART center of Rajamahendravaram. A total of 485 HIV-positive clients above the age of 15 years on ART for >6 months were selected by systematic random sampling after taking informed verbal consent. Data were collected by interviewing with the help of a validated structured English-version Likert-scale questionnaire, that is, University of Gondar College of Medicine and Health Sciences Institute of Public Health Pro forma. Statistical Analysis Used: Binary logistic regression and Chi-square test were conducted to identify the association between the explanatory variables and outcome variables (patient satisfaction). Results: The mean age of the clients was 39.6 ± 9.9 years. The overall satisfaction rate among the clients was 92.6%. Age, marital status, education, family income, socioeconomic status, and the waiting period to see the doctor were statistically significantly associated with the level of satisfaction of the clients ( P < 0.05). Conclusion: The present study shows high levels (92.6%) of client satisfaction with services provided at the ART center, Rajamahendravaram. This motivates the health-care workers, program planners, and policymakers for a better continuum of care.

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“… 14 , 15 Determining patient satisfaction will enhance appropriate communication and building of stronger health worker patient relationship based on identified gaps and barriers to effective performance of HIV/AIDS prevention and control programs from the patients’ perspective. 9 , 15 , 16 The aim of the study was to measure level of satisfaction and associated factors among patients receiving ART services in ART Clinics at Jimma Town Public Health Facilities, Southwest, Ethiopia.…”

Section: Introductionmentioning

confidence: 99%

Patient Satisfaction with Antiretroviral Therapy Service and Associated Factors at Jimma Town Public Health Facilities, Southwest, Ethiopia

Gezahegn¹,

Wolde²,

Ejigu³

et al. 2021

HIV

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Background HIV/AIDS is the greatest and most urgent public health problem that the world is facing today. Antiretroviral therapy (ART) is the treatment option for people infected by the HIV virus and helps them to lead longer and healthier lives and improve their quality of life. This study aimed to measure level of satisfaction and associated factors among patients receiving ART services in ART Clinics at Jimma Town Public Health Facilities, Southwest, Ethiopia. Methods Facility-based, cross-sectional study was employed from March to April, 2018 among 383 clients attending ART in three public health facilities of Jimma town. Data was collected using exit interviewer administrated pre-test structured, coded and entered using Epi-data version 3.5.1 and then exported and analyzed using SPSS version 20 software. Variables having p < 0.25 at bivariate analysis were fitted to multivariate analysis. OR, P-value and 95% CI were computed to show the association of variables (p < 0.05). Results A total of 383 clients involved in the study. The majority of the study participants, 253 (66.1%), were females and 163 (42.6%) were in 28–37 age category. The overall satisfaction rate for ART service provision was 89.6%. Patients were satisfied with the availability of ARV drugs, measures taken by health care providers to keep confidentiality and location of the clinic in the facility, 97.9%, 93.2% and 96.3%, respectively. The findings of this study revealed statistically significant associations between the patients’ satisfaction and duration of stay on ART and waiting time to get service (p<0.05). Those patients who stayed 36–60 months on ART treatment were 82.5% less likely to be satisfied than those who stayed less than 12 months on ART treatment (AOR=0.175, 95% CI: 0.04–0.771). Conclusion Overall, most respondents were satisfied with ART services provision. Factors like duration of stay on ART and waiting time to get service should be taken into consideration to improve the patient’s satisfaction.

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Patient satisfaction with ART centre services among people living with HIV: a cross sectional study in a tertiary care hospital, Chhattisgarh, India

Cited by 12 publications

References 14 publications

Patient satisfaction with HIV services in Vietnam: Status, service models and association with treatment outcome

Patient satisfaction with HIV services in Vietnam: Status, service models and association with treatment outcome

Client satisfaction of antiretroviral therapy service delivery: A cross-sectional study at an antiretroviral therapy center

Patient Satisfaction with Antiretroviral Therapy Service and Associated Factors at Jimma Town Public Health Facilities, Southwest, Ethiopia

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