2007
DOI: 10.1370/afm.704
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Patient Satisfaction With Care for Urgent Health Problems: A Survey of Family Practice Patients

Abstract: PURPOSE Patient satisfaction is an important health care outcome. This study compared patients' satisfaction with care received for an urgent health problem from their family physician, at an after-hours clinic in which their physician participated, at a walk-in clinic, at the emergency department, from telephone health advisory services, or from more than 1 of those services. METHODSWe mailed a questionnaire to a random sample of patients from 36 family practices in Thunder Bay, Ontario. We elicited satisfact… Show more

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Cited by 37 publications
(29 citation statements)
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“…7,17,18 In fact, patients who receive care from their USC are more satisfied than those who go to an ED. 36 To reduce the burden on hospital EDs, patients who seek nonemergent care after hours should obtain professional medical advice over the telephone or be channeled to nonemergent outpatient clinics instead.…”
Section: Discussionmentioning
confidence: 99%
“…7,17,18 In fact, patients who receive care from their USC are more satisfied than those who go to an ED. 36 To reduce the burden on hospital EDs, patients who seek nonemergent care after hours should obtain professional medical advice over the telephone or be channeled to nonemergent outpatient clinics instead.…”
Section: Discussionmentioning
confidence: 99%
“…According to the data of World Health Organization (WHO) and World Bank, in 2002 wars had been among the first ten reasons which killed the most and caused disabilities. Civil losses are at the rate of 90% within all losses (1). War has many negative effects on human health.…”
Section: War and Women's Healthmentioning
confidence: 99%
“…Patients prefer to see their own doctor, or members of the medical care team that they know, if they need to use night or weekend services. 8 Some patients value continuity over rapid access. They prefer to see their own doctor for routine care of chronic conditions, though anyone will do in an emergency.…”
Section: Editorialmentioning
confidence: 99%