Patient satisfaction with health care services at a national institute of ophthalmology

Abstract

Little is known about how patients in developing countries, such as Vietnam, are satisfied with eye care services. The purpose of this study was to assess the satisfaction with health services and its associated factors among patients attending a national institute of ophthalmology in Vietnam. In a cross-sectional study utilizing quantitative methods, 500 inpatients and their relatives attending a national institute of ophthalmology in Vietnam were approached for data collection. The results indicated that under 50% of the patients were satisfied with eye care services. However, when classified by level of satisfaction, only 6.8% were very satisfied with all domains of care. There was no significant difference in satisfaction by gender and income, while significant differences by department, residence, and education were found. Patients who were from rural areas, were better educated, and used the services of the glaucoma department, were more satisfied with eye care than those from urban areas, were less educated, and used the services of treatment-on-demand department. Multivariable regression detected 2 main factors, gender and location, associated with patient satisfaction. Patients who were female and came from rural and remote areas were more likely to be satisfied than patients who were male and living in urban areas. The study suggests that to continue to improve health care quality, it is important to eliminate differences in providing eye care services regardless of whether patients are male or female, and whether they come from a rural or urban area.

Clients’ Experience and Satisfaction of Utilizing Healthcare Services in a Community Based Health Insurance Program in Bangladesh

“…Patient satisfaction is an important indicator of health care quality and often associated with greater adherence to medical technology, health service utilization, and health outcomes [19,20,21]. Huy and colleagues observed that satisfaction has a significant impact on patient retention, patient loyalty and influences the efficient delivery of quality in health care [22]. Furthermore, clients’ experience and opinions are important for improving healthcare services, shaping health policies and providing feedback on the quality, availability, and responsiveness of healthcare services.…”

ASPECT - Insufficient Care Environment Regarding Privacy, Views, Comfort and Facilities for Critically Ill Patients at One Emergency Department in Vietnam - An Observation Study

“…In addition, analysis (average) of each observation was performed and given a colour, as reported in the tables in the results. Green indicates the highest score (5-6), yellow indicates a moderate score (3)(4) and red indicates the lowest score (1-2). All data were calculated (multiplied or divided; for example, 13/6 = 2.16666666666666 = 2.167) to show the percentages of the identified similarities and differences.…”

“…influences patients' and their relatives' experiences of healthcare, as do gender and localization [2]. Overall, patients rate their satisfaction rather low and describe dissatisfaction regarding the lack of beds and limited space within the stressful and overcrowded hospital environment [3,4]. According to Nightingale [5], five environmental aspects are important: Ventilation, clean water, an effective sewage system, and clean and bright rooms.…”

The relationship between college health professionals' communicative behaviors, students' satisfaction, and students' perceived quality of healthcare

“…Satisfaction is "the human experience of being filled and enriched by an experience" (Safaan, Elkhouly, & Ibrahem, 2015, p. 13300). Patient satisfaction, including the relationship between patients and healthcare providers in medical settings (Huy, Dung, Thang, & Hanh, 2017) is a significant contributing factor in improving health care process (Dunsch, Evans, Macis, & Wang, 2018). Patient satisfaction is broadly the expectations of a patient and whether those expectations are met or not (Sharma, 2017).…”

“…Patient satisfaction is broadly the expectations of a patient and whether those expectations are met or not (Sharma, 2017). Evans, Stanley, and Burrows (2009) Satisfaction is a key indicator in determining the quality of healthcare delivery (Ali, 2016;McMullen & Netland, 2013;Safaan et al, 2015;Verulava, Jorbenada, Karimi, Dangadze, & Barkalaia, 2018;Xesfingi & Voikis, 2016) as well as determining the response to patients' needs (Huy, et al, 2017). According to Huy et al (2017), satisfaction influences patient retention, clinical outcomes, patient loyalty, and consistent profitability.…”