Patient satisfaction with multispecialty interactive teleconsultations

Huston, Janis L; Burton, Deborah C

doi:10.1258/1357633971931174

Cited by 69 publications

(44 citation statements)

References 1 publication

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“…Comparing reported satisfaction levels across studies in different specialties is difficult because of variation in research methodology, and the failure to report on important study details. Although a large number of studies in this review reported data from a range of specialties, 29,32,54,57,58,61,63,65,70,75,87,93,106 differences between groups in terms of reported satisfaction were generally not examined. Small sample size prohibits the analysis of satisfaction across subgroups in several of these multispecialty studies.…”

Section: Factors That Mediate Patient Satisfaction With Telemedicinementioning

confidence: 99%

Limitations of Patient Satisfaction Studies in Telehealthcare: A Systematic Review of the Literature

Williams¹,

May²,

Esmail³

2001

Telemedicine Journal and e-Health

193

154

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The objective of this study is to provide a systematic review of studies on patient satisfaction with telemedicine. The review included empirical studies that investigated patient satisfaction with that telemedicine service. The search strategy involved matching at least one of 11 'telemedicine' terms with one of 5 'satisfaction' terms. The following databases were searched: Telemedicine Information Exchange (TIE) database, MEDLINE, Science Citation Index (SCI), Social Science Citation Index (SSCI), Psycinfo, and Citation Index of Nursing and Allied Health (CINAHL). A highly structured instrument was used for data extraction. The review included 93 studies. Telepsychiatry represents the largest portion of these studies (25%), followed by multispecialty care (14%), nursing (11%), and dermatology (8%). Real-time videoconferencing was used in 88% of these studies. Only 19 (20%) included an independent control group, including 9 (10%) randomized control trial (RCT) studies. One third of studies were based on samples of less than 20 patients, and only 21% had samples of over 100 patients. Aspects of patient satisfaction most commonly assessed were: professional-patient interaction, the patient's feeling about the consultation, and technical aspects of the consultation. Only 33% of the studies included a measure of preference between telemedicine and face-to-face consultation. Almost half the studies measured only 1 or 2 dimensions of satisfaction. Reported levels of satisfaction with telemedicine are consistently greater than 80%, and frequently reported at 100%. Progression of telemedicine services from "trial" status to routine health service must be supported by improved research into patients' satisfaction with telemedicine. Further investigation of factors that influence patient acceptance of telemedicine is indicated.

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Section: Factors That Mediate Patient Satisfaction With Telemedicinementioning

confidence: 99%

Limitations of Patient Satisfaction Studies in Telehealthcare: A Systematic Review of the Literature

Williams¹,

May²,

Esmail³

2001

Telemedicine Journal and e-Health

193

154

View full text Add to dashboard Cite

show abstract

“…Videoconferencing is becoming the primary technology being used for psychotherapy in Behavioral Telehealth programs (Baer, Cukor, Jenike, Leahy, O'Laughlen, & Coyle, 1995;Cukor, Baer, Willis, Leahy, O'Laughlen, Murphy, Withers, & Martin, 1998;Huston & Burton, 1997;Glueckauf et al, 1998;Jerome, 1986Jerome, , 1993Sampson, Kolodinsky, & Greeno, 1997;Troster, Paolo, Glatt, Hubble, & Koller, 1995). The positive effect of interactive video upon the offline therapeutic alliance has been demonstrated by a number of researchers (Baigent, Bond, Kalucy, Yellowlees, Ben-Torin, Kavanagh, & Lloyd, 1997;Ball, McLaren, Summerfield, Lipsedge, & Watson, 1995;Ghosh, McLaren, & Watson, 1997;Jerome, 1993;McLaren, Blunder, Lipsedge, & Summerfield, 1996;Montani, Billaud, Tyrell, & Fluchaire, 1997).…”

Section: Behavioral Telehealthmentioning

confidence: 99%

Online sexual addiction and compulsivity: Integrating web resources and behavioral telehealth in treatment

Putnam¹,

Maheu

2000

Sexual Addiction & Compulsivity

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“…We used a modified version of the questionnaire developed by the Kentucky Telecare Network, 36 which is used to evaluate perceived quality of mental health services. We modified the questionnaire slightly to accommodate for the differences in the three treatment conditions.…”

Section: Methodsmentioning

confidence: 99%

Self-Regulation Training for Chronic Pain: Can It Be Done Effectively by Telemedicine?

Appel

Bleiberg²,

Noiseux³

2002

Telemedicine Journal and e-Health

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The purpose of this project was to test the efficacy of behavioral telemedicine interventions designed to teach self-regulation skills to chronic pain patients who had not previously been treated. The study sought to determine whether there were differences in outcome and consumer satisfaction with the pain management intervention when delivered by conventional face-to-face methods, by telephone only, and by closed circuit TV (CCTV). We found that self-regulation techniques can be readily taught via behavioral telemedicine interventions. The primary methodologic weakness of the study is that a single experienced clinician provided all of the interventions. Thus, it is not known at this time how well the intervention can be generalized to other clinicians. In addition, there was no control on the administration of the protocols across conditions.

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Patient satisfaction with multispecialty interactive teleconsultations

Cited by 69 publications

References 1 publication

Limitations of Patient Satisfaction Studies in Telehealthcare: A Systematic Review of the Literature

Limitations of Patient Satisfaction Studies in Telehealthcare: A Systematic Review of the Literature

Online sexual addiction and compulsivity: Integrating web resources and behavioral telehealth in treatment

Self-Regulation Training for Chronic Pain: Can It Be Done Effectively by Telemedicine?

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