Patient Satisfaction with Neurosurgery Telemedicine Visits During the Coronavirus Disease 2019 Pandemic: A Prospective Cohort Study

Yoon, Elise; Tong, Doris; Anton, Gustavo; Jasinski, Jacob; Claus, Chad F; Soo, Teck M; Kelkar, Prashant

doi:10.1016/j.wneu.2020.09.170

Cited by 35 publications

(31 citation statements)

References 21 publications

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“…The measures used were often developed for each study’s unique setting, thereby, resulting in the measures’ heterogeneity. In three cases, the authors used measures proposed by others authors [ 6 , 35 , 36 , 37 ]. In one case, the authors developed measures based on well-defined instruments: General Medical Council (GMC), Patient Questionnaire, Telehealth Satisfaction Scale (TESS), Telehealth Usability Questionnaire (TUQ) and the Telemedicine Satisfaction and Usefulness Questionnaire (TSUQ) [ 38 ].…”

Section: Review Of the Research On Patient Satisfaction With Remote Healthcare During The Covid-19 Pandemicmentioning

confidence: 99%

The Research on Patient Satisfaction with Remote Healthcare Prior to and during the COVID-19 Pandemic

Hawrysz

Gierszewska

Bitkowska

2021

IJERPH

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The issue of research on patient satisfaction with healthcare services took on a completely new dimension due to the COVID-19 pandemic and the developing telehealth services. This results from the fact that during the pandemic, remote healthcare was often the only possible form of care provision to the patient. The COVID-19 pandemic has substantially accelerated the implementation of remote healthcare in healthcare institutions and made it an essential tool for providing healthcare services. The objective of the literature review was to study the research on patient satisfaction with remote healthcare services prior to and during the pandemic. The study featured a literature review of electronic databases, such as: Medline, ProQuest, PubMED, Ebsco, Google Scholar, WoS. The identified empirical papers were classified in two groups concerning the research on patient satisfaction prior to and during the COVID-19 pandemic, and were divided and descriptively synthesised. Certain limitations to the methodical quality of the research were demonstrated as result of the conducted analyses. It was also ascertained that researchers lack clarity on the method of defining and measuring satisfaction prior to and during the COVID-19 pandemic.

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Section: Review Of the Research On Patient Satisfaction With Remote Healthcare During The Covid-19 Pandemicmentioning

confidence: 99%

The Research on Patient Satisfaction with Remote Healthcare Prior to and during the COVID-19 Pandemic

Hawrysz

Gierszewska

Bitkowska

2021

IJERPH

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“…In this study the patients` perspective was not evaluated. This belonged, however, to the scope of other studies ( Porche et al, 2021 ; Yoon et al, 2021 ; Maurer et al, 2021 ). In their retrospective analysis of survey data of 97 patients that were consulted by telemedicine and 589 patients who had in-person consultations, Porche et al showed that overall patient satisfaction did not differ between both patient groups (36).…”

Section: Discussionmentioning

confidence: 88%

“…In a survey among 176 patients at a spine clinic, Maurer et al showed that patients that who had to travel further distances to the hospital may be associated with favoring telehealth and that most spine patients preferred in-person appointments over virtual appointments 34 . However, in a larger prospective analysis of 310 patients that underwent a telemedicine visit in a U.S. based Neurosurgery department, Yoon et al measured satisfaction with telemedicine with questionnaires distributed after their consultation ( Yoon et al, 2021 ). On a scale of ranging from 1 to 7 (= very satisfied), the average score was 6.3.…”

Section: Discussionmentioning

confidence: 99%

Telemedicine use by neurosurgeons due to the COVID-19 related lockdown

2021

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Introduction Due to COVID-19 related restriction, the use of telemedicine has increased tremendously. With this increase, an evaluation in the neurosurgical field seems appropriate. Research question To what extent has telemedicine made its way in neurosurgical practice during the COVID-19 pandemic? Material and Methods A 29-question survey was distributed among members of the congress of neurological surgeons regarding (Barsom et al., 2020) the respondents demographics, (Zu et al., 2020) the current level of COVID-19 restrictions, (Greven et al., 2020) the current use of telemedicine and (LoPresti et al., 2020) potential difficulties and consequences of telemedicine for patient care. Results The average number of weekly outpatient visits decreased with 31 visits to a mean of 15 visits per week, while the average number of surgeries performed decreased with 5 to a mean of 2 procedures per week. On average 60% of the normal consultations have been converted to telehealth consults. Telemedicine was expected to increase the ability to quickly meet patients for urgent appointments (70%) but was also expected to decrease the quality of the relationship (56%) between practitioners and patients. The biggest difficulties due to use of telemedicine were the inability to perform physical examination (42%) followed by the inability of patients to use technology (24%) and working with elderly patients (20%). Discussion and Conclusion Telemedicine, however, comes with concerns regarding the quality of the relationship between patients and practitioners and regarding accessibility among certain patient groups. With these concerns, areas of improvement and further research are indicated. Due to the COVID-19 pandemic, telemedicine has become an integral part of the neurosurgical healthcare.

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“…One possible explanation for this is that those who have completed treatment were often considered better candidates to receive part of their ongoing follow-up care through virtual care during this pandemic. While most studies have found that gender does not play a significant role in determining satisfaction with telemedicine appointments, one recent retrospective cohort study looking at appointments conducted during the pandemic found that women experienced lower patient satisfaction during virtual visits as compared to men [28][29][30][31][32]. The lower satisfaction level with virtual appointments during the survivorship period might have been perceived as having a negative impact on their overall cancer care by women.…”

Section: Discussionmentioning

confidence: 99%

A Cross-Sectional Survey Exploring the Impact of the COVID-19 Pandemic on the Cancer Care of Adolescents and Young Adults

et al. 2021

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We aimed to describe the negative and positive impacts of changes in cancer care delivery due to COVID-19 pandemic for adolescents and young adults (AYAs) in Canada, as well as the correlates of negative impact and their perspectives on optimization of cancer care. We conducted an online, self-administered survey of AYAs with cancer living in Canada between January and February 2021. Multiple logistic regression was used to identify factors associated with a negative impact on cancer care. Of the 805 participants, 173 (21.3%) experienced a negative impact on their cancer care including delays in diagnostic tests (11.9%), cancer treatment (11.4%), and appointments (11.1%). A prior diagnosis of mental or chronic physical health condition, an annual income of <20,000 CAD, ongoing cancer treatment, and province of residence were independently associated with a negative cancer care impact (p-value < 0.05). The majority (n = 767, 95.2%) stated a positive impact of the changes to cancer care delivery, including the implementation of virtual healthcare visits (n = 601, 74.6%). Pandemic-related changes in cancer care delivery have unfavorably and favorably influenced AYAs with cancer. Interventions to support AYAs who are more vulnerable to the adverse effects of the pandemic, and the thoughtful integration of virtual care into cancer care delivery models is essential.

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Patient Satisfaction with Neurosurgery Telemedicine Visits During the Coronavirus Disease 2019 Pandemic: A Prospective Cohort Study

Cited by 35 publications

References 21 publications

The Research on Patient Satisfaction with Remote Healthcare Prior to and during the COVID-19 Pandemic

The Research on Patient Satisfaction with Remote Healthcare Prior to and during the COVID-19 Pandemic

Telemedicine use by neurosurgeons due to the COVID-19 related lockdown

A Cross-Sectional Survey Exploring the Impact of the COVID-19 Pandemic on the Cancer Care of Adolescents and Young Adults

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